509.0 #15 (WDW Qual #646

May 22, 2011 6:03 AM  WDW Talk Land
Today, we are going to Harry Potter. The parks are absolutely packed, by all accounts. We again had a problem last night, which resulted in Disney arranging and paying for a huge dinner, bottle of wine, etc free at Portabello's for us. To make a long story short, my nephew and sister-in-law bought over $800 of the SW merchandise that first morning, much of it limited to less than 1000. They sent it back to our resort. When we got it, all the limited Ed. Items were missing. They are trying to find the items or replace them somehow. So during this time spent with management, we missed our dinner and the movie POtC. The manager at our hotel was wonderful. We are going to find a good way to thank her! I'll post more when we find out what will happen. We have never had any trouble like this before, so it's great to see how Disney handles customer service.

Geez so sorry Someone has sticky fingers - Dizkid  370.4 #579 6:34AM
Wow! I've never heard of this happening - so sorry !!! :0 Hopefully they can replace the missing items. - MissNtheMouse  10.3 #10044 8:51AM
I hope so, too. We hate to complain to Disney, so I really hope it all works out. We are going to try and find out the manager's boss's name, so we can write letter telling how wonderful she has been to us. - ally  509.0 #15 9:45AM
We just received a text that they have all the items for us and to come talk to the mgr when we return. YAY!!!! Go, Agata, the super manager at Port Orleans!!! - ally  509.0 #15 10:23AM
So glad for your family. Disney has amazing customer service. Sorry u had a prob. - disneypal1  197.1 #1964 11:37AM
So glad they are so nice. We only had a run in with one not so nice cm. I am glad they are finding all ur stuff. I am watching Harry potter on tv haha. But I want to go there so bad, it looks so amazing - TinkTinkTink  224.2 #36 12:57PM
All of the items were replaced or else were the original items. The funny thing was that there were a couple of things in the bag that we did not purchase and we gave those back. So now everything is happily resolved.:) I really want to find out who is the head of all the hotels, so we can write them about how great Agata is. I wonder if Michael would know?? - ally  509.0 #15 1:26PM
I took lots of HP photos and will send them to Flickr when I get home. The major ride was totally amazing! We both loved it! - ally  509.0 #15 1:37PM
Wow im sorry to hear you had this happen to you but happy that Disney was able to right the wrong! Id write Meg Crofton the president of The WDW resort if you would like to let someone "big" know someone helped you in a special way. Her email is Meg.Crofton@disney.com - UppityEmpress  786.9 #6 1:37PM
Thanks SO much, Micheal! We will definately do that! - ally  509.0 #15 1:48PM
Hope they find your missing items, glad Disney is Taking care of you, Would really like to check out Harry potter for sure - JimW  1074.1 #161 5:17PM
On my families 1st trip to WDW we stayed at one of the all-star hotels. A similar situation occurred with a pair of earrings. Without hesitation the hotel staff replaced the item. I believe disneys staff is the best in the world. To me they are a huge part of the Disney magic. Sorry to hear about your situation but glad to hear it was taken care of and you got the SW mecrchandise back. Enjoy the rest of your trip. - AgentP  113.1 #3293 9:51PM

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