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Wrice     15.6 #173 (WDW Qual #6176
September 10, 2011 2:26 AM

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Hey quick question after spending alot of money on souvenirs we packed it all safe and sound we got home about 30 minutes ago and found that the Mickey mouse halloween/pumpkin candle holder is broken will disney replace if so how can we gi about doing this?
Ahh. That's not pleasent ): I don't know what the policies are... - UppityPrinceChristian  258.8 #23 2:28AM
When I say alot we spent around 1200-1500 lol. - Wrice  15.6 #173 2:37AM
Happy you got home safe. Idk about the candel holder all I can suggest is call. - Schramke  410.1 #15 3:34AM
That stinks :( I would try to call the Disney merchandise number and hopefully they can help. We have ours that we bought all packed away, it sounds like we should probably carry it on though. I hope you can get a new one! - Andrea84  625.3 #7 8:16AM
Tough question. Try calling Disney from the phone # on the receipt. Maybe they can send a replacement. - Tinkerbell1265  441.1 #13 8:57AM
I've done it before. Make sure you have the bar code and your receipt cause they will ask for the transaction number. If the give u trouble just ask to speak to a supervisor. It's happened twice to me and both times I hot it replaced here's the number 407 363 6202 - jl42nato  19.4 #154 10:16AM
Thanks for the info I will do. - Wrice  15.6 #173 11:36AM
If that doesn't work out, sometimes if you bought them with a credit card the card might have an insurance policy for a limited time. - Westcoast  121.4 #2980 12:55PM
I called that number but its disconnected. - Wrice  15.6 #173 1:01PM
Try 407-363-6200 - Tinkerbell1265  441.1 #13 1:07PM

        
  • Thanks for posting live Disneyland pictures and news in the Lounge! 
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  • Play multi-player Disneyland Trivia while you wait in line! Get the MouseWait TRIVILATOR app for FREE today!
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  • 5 THINGS TO DO AT DISNEYLAND THIS WEEK:
    1. Mickey and the Magical Map Show (check the Dashboard or use MagicSearch for Showtimes.
    2. Try the new Big Thunder!
    3. Captain America Meet and Greet in Innoventions
    4. Radiator Springs Racers (get your Fastpasses at Park opening)
    5. Fried Chicken at the newly reopened Plaza Inn!
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  • Check out the MouseWait Food Blog for real-time pictures of good eats from Disneyland!
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  • GOAT EFFECT is here! Check out our new FREE game and see if you can #SaveTheGoat. Download from the App Store here.
  • Buy Disneyland Tickets here and help MouseWait!
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  • Get the Best Posts of the Day emailed to you each morning! Go to the Best of the Day page and click on the link towards the top to subscribe. 
  • Make sure to say Thank You for great content!
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