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Wrice     15.6 #170 (WDW Qual #6044
September 10, 2011 2:26 AM

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Hey quick question after spending alot of money on souvenirs we packed it all safe and sound we got home about 30 minutes ago and found that the Mickey mouse halloween/pumpkin candle holder is broken will disney replace if so how can we gi about doing this?
Ahh. That's not pleasent ): I don't know what the policies are... - UppityPrinceChristian  258.8 #23 2:28AM
When I say alot we spent around 1200-1500 lol. - Wrice  15.6 #170 2:37AM
Happy you got home safe. Idk about the candel holder all I can suggest is call. - Schramke  402.9 #15 3:34AM
That stinks :( I would try to call the Disney merchandise number and hopefully they can help. We have ours that we bought all packed away, it sounds like we should probably carry it on though. I hope you can get a new one! - Andrea84  601.5 #7 8:16AM
Tough question. Try calling Disney from the phone # on the receipt. Maybe they can send a replacement. - Tinkerbell1265  440.8 #13 8:57AM
I've done it before. Make sure you have the bar code and your receipt cause they will ask for the transaction number. If the give u trouble just ask to speak to a supervisor. It's happened twice to me and both times I hot it replaced here's the number 407 363 6202 - jl42nato  19.4 #152 10:16AM
Thanks for the info I will do. - Wrice  15.6 #170 11:36AM
If that doesn't work out, sometimes if you bought them with a credit card the card might have an insurance policy for a limited time. - Westcoast  121.3 #2950 12:55PM
I called that number but its disconnected. - Wrice  15.6 #170 1:01PM
Try 407-363-6200 - Tinkerbell1265  440.8 #13 1:07PM

        
  • MagicSearch: Find attractions, food, events, character appearances, and individual menu items (taco, burger, bagel, and more!)
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  • Get the Best Posts of the Day emailed to you each morning! Go to the Best of the Day page and click on the link towards the top to subscribe. 
  • MouseWait 7 is here! Brand new design with MagicSearch technology. Please remember to update your review, thanks!
  • MouseWait Platinum is here! Get the Insider's Guide to Disneyland that will save you hundreds of dollars on your next trip. 
  • Check out the Bucket List and get great ideas for fun things to do at Disneyland!
  • Buy Disneyland Tickets here and help MouseWait!
  • Vegetarian Disneyland helps you find healthy food at the Parks!
  • Use MyFEED to create your own personal MouseWait Magazine!
  • Subscribe to your favorite MouseWaiters via email! Go to their page and press Get Email Updates.
  • Get Deadliest Cast Member SEASON ONE at a discounted price! JOIN THE ADVENTURE
  • Make sure to say Thank You for great content!
  • Get Live Disneyland and MouseWait updates on Facebook - go here and click Like.
  • Thank you to everyone who submitted their MouseWait Story! To watch them go here
  • Thanks for posting live Disneyland pictures and news in the Lounge! 
  • Big Thunder Mountain reopens March 31
  • Go to the Best of the Day to see the best content from the Lounge, determined by YOU!
  • Follow MouseWait on Instagram! Just do a search for MouseWait.
  • See the Best Posts of the Year
  • Trade Vinyls, pins, and more in the MouseWait Trading Post
  • Remember to "Thank" quality posts. 
  • The HoJo Anaheim is the official hotel of MouseWait! Mention us when you book your room and get a discount
  • Check out the MouseWait Food Blog for real-time pictures of good eats from Disneyland!
  • Did your post make the Best of the Week list in the Lounge?