17.2 #178 (WDW Qual #5352

Sep 9, 2011 11:26 PM  WDW Talk Land
Hey quick question after spending alot of money on souvenirs we packed it all safe and sound we got home about 30 minutes ago and found that the Mickey mouse halloween/pumpkin candle holder is broken will disney replace if so how can we gi about doing this?

Ahh. That's not pleasent ): I don't know what the policies are... - UppityPrinceChristian  258.8 #29 11:28PM
When I say alot we spent around 1200-1500 lol. - Wrice  17.2 #178 11:37PM
Happy you got home safe. Idk about the candel holder all I can suggest is call. - Schramke  518.9 #13 12:34AM
That stinks :( I would try to call the Disney merchandise number and hopefully they can help. We have ours that we bought all packed away, it sounds like we should probably carry it on though. I hope you can get a new one! - Andrea84  697.8 #8 5:16AM
Tough question. Try calling Disney from the phone # on the receipt. Maybe they can send a replacement. - Tinkerbell1265  442.0 #17 5:57AM
I've done it before. Make sure you have the bar code and your receipt cause they will ask for the transaction number. If the give u trouble just ask to speak to a supervisor. It's happened twice to me and both times I hot it replaced here's the number 407 363 6202 - jl42nato  19.4 #166 7:16AM
Thanks for the info I will do. - Wrice  17.2 #178 8:36AM
If that doesn't work out, sometimes if you bought them with a credit card the card might have an insurance policy for a limited time. - Westcoast  151.7 #2612 9:55AM
I called that number but its disconnected. - Wrice  17.2 #178 10:01AM
Try 407-363-6200 - Tinkerbell1265  442.0 #17 10:07AM

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