481.8 #19 (WDW Qual #209

Oct 14, 2013 1:56 AM  WDW Talk Land
Tonight was doing disney planning, and I started checking on the updates with park times. I didn't know mvmcp was for nov 14th. When I called the CM didn't tell me. How can that be when I called disney dining reservations and booked my dessert party? I'll need to call in the morning. :(

Oh no good luck getting a new spot - mmddgp  1316.8 #5 2:34AM
They better find me something during my trip since they messed up on their end! Esp since they already took money out of my account. - islandgirl58  481.8 #19 3:02AM
Hope you get that figured out. - disneycm  741.2 #11 3:47AM
I hope so to. They already took money out of my account when I made that reservation. Does your dessert party say dessert party or tomorrowland terrace restaurant? - islandgirl58  481.8 #19 7:02AM
Nope I now don't have any dessert party date. Everything is all sold. All they told me was sorry. Oh and that for me to make it to that reservation I'll need to buy another mvmcp ticket. No ways I already bought tickets for 2 nights. Why don't they give me a free ticket for messing up instead lol. - islandgirl58  481.8 #19 8:05AM
My hubby printed out the reservations and that says Tomorrowland Terrace Fireworks Dessert Party but on the My Disney Experience App it says Tomorrowland Terrace Restaurant. 😳 So sorry this is happening to you. - disneycm  741.2 #11 9:49AM
Uh oh! It's a good thing you checked! Hopefully you can get things straightened out. - CollegeDisneyKnowledgeGrad  1474.2 #3 4:32AM
So means everyone who made a reservation for that day with no party tickets will get turn away. They said if not I need to buy another party ticket. - islandgirl58  481.8 #19 7:52AM
I'm so upset and disappointed. I can't go back to bed now :( it's almost 5am - islandgirl58  481.8 #19 8:00AM
At least you checked yourself and found out ahead of time. I hope it works out for you. Seems like they should have said something. - kayxobelle  231.5 #40 7:26AM
Yes lucky thing I did. If that day came and we get turn away I would have had one angry husband. - islandgirl58  481.8 #19 7:54AM
They should compensate you in some way as it wasn't your mistake. That's not right because not everyone knows every date of MVMCP. I would keep bugging them until someone is able to do something. - kayxobelle  231.5 #40 9:13AM
I totally agree. They can't expect everyone to know the party dates. I made this reservation before I knew about the party dates. Oh wells here hoping smoothing sailing from here till next month. - islandgirl58  481.8 #19 10:19AM
They have no dates available. This makes me so mad. I made this reservstion in aug. I feel for the ones that end up getting turn away with a reservation that day. Oh they can say oh I'm sorry. Very disappointed with d Disney dining reservation! - islandgirl58  481.8 #19 7:49AM
Sorry MW family for letting out all my anger. - islandgirl58  481.8 #19 8:08AM
we are having alot of issues with their customer service. you are not alone. - Ariel42  262.9 #37 8:28AM
We have had many problems with our reservations this time around. Noticed over the weekend they had completely dropped my husband!!! Somehow they added my daughter to our reservation even though she has a completely sep one of her own. Hopefully it's all cleared up. - MicheyMouse  361.6 #687 8:38AM
Sorry to hear you guys having problems with disney as well. I hope all can be work out. They need people in the reservations know what they doing. They are messing up peoples vacation! - islandgirl58  481.8 #19 8:43AM
Bug them!!! Tell them you purchased ur ticket, it might help... - otilegna  2818.8 #54 8:31AM
Oh I was on the phone for almost 45 minutes with them. All they can tell me I'm sorry. If not ill need to buy another mvmcp ticket. - islandgirl58  481.8 #19 8:34AM
Nope that didn't help. They said sorry can't find any dates for you. They told me I can try call back everyday near my trip date. I told her no ways I'm calling everyday to see if something opens up! You don't tell someone to do that. Bad service! - islandgirl58  481.8 #19 8:40AM
That is really a BAD SERVICE!!! are they gonna refund you your ticket if you purchase another one? - otilegna  2818.8 #54 9:29AM
Yes I asked them to refund my money. They did. - islandgirl58  481.8 #19 9:58AM
Youre absolutely right!!!!!! Wheres your free ticket!!! Id call and tell them again what happened!!! How the money was taken and everything, and maybe even tell a fib that you were celebrating someones birthday! Very unfair ... We all know disney always accommodates, i know when it says its booked for a party of two, there could still be an opening for a party of 4, get it? Cause they wanna maxamize their space .. So calll again girl!!! - Boardwalkgirl  58.9 #101 8:59AM
On the phone again. Now they blaming me for not checking on the dates before hand. bioking. - islandgirl58  481.8 #19 9:16AM
Oops auto check - islandgirl58  481.8 #19 9:16AM
So sorry! They should open up the area where the plaza is and do a dessert party there for all the people whose reservation got messed up or add tables where the desserts are and move the desserts up in the restraunt - mmddgp  1316.8 #5 9:03AM
disney would never do that lol. I notice a lot of the cm's we talked to was super rude. This one lady told my husband be my guest report me lol - islandgirl58  481.8 #19 9:37AM
My husband got so mad gave me the phone. Now calling guest relations. - islandgirl58  481.8 #19 9:38AM
Omg that is ridiculous - mmddgp  1316.8 #5 12:23PM
I honestly hope from now till my trip next month nothing else goes wrong! - islandgirl58  481.8 #19 10:02AM
I really hope they make this right for you.. Sending u some pixie dust :0) - acesdisneygirl  155.4 #2728 10:33AM
Ty! :) everything is good now. Going to enjoy rest of my day :) enjoy your day as well! - islandgirl58  481.8 #19 10:52AM
Oh sorry that happened , hope it works out, one yr all our dining ressies were lost , they refunded the DDP but it was still a pain as there was nothing available so we had to do a lot of QS and off property dining - tracsant  1523.2 #2 10:37AM
Omg! I'm sorry that happened! I hope things worked out at the end! - islandgirl58  481.8 #19 10:53AM
Maybe see if theyll switch your ticket to that night? - Boardwalkgirl  58.9 #101 10:42AM
They would have, but didn't want back to back party. We have 2 nights of mvmcp tickets. 15th is with CDKG, and mizdisnee , and 21st. - islandgirl58  481.8 #19 10:57AM
But it's ok already. It make another free just to go shopping outside disney. Enjoy orlando. - islandgirl58  481.8 #19 11:17AM
So, mr - CollegeDisneyKnowledgeGrad  1474.2 #3 11:56AM
I'm so sorry you've had to worry about this! I understand that mistakes happen, and there is only so much they can reasonably do to make things right. But the poor customer service (super rude CMs) is just uncalled for! Disney is supposed to be a leader in Guest service! - CollegeDisneyKnowledgeGrad  1474.2 #3 11:55AM
Things happen for a reason. Now I have a extra free day. Cm in guest relations were super nice, and very helpful. - islandgirl58  481.8 #19 2:21PM
Sorry to hear that. - 5disneylovers  1254.3 #7 4:49PM
I'm sure from here on out will get better. One good thing they extend park hours. - islandgirl58  481.8 #19 4:54PM
Extended hours totally rock. - 5disneylovers  1254.3 #7 6:10PM

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