262.9 #30 (WDW Qual #585

Sep 17, 2013 5:37 PM  WDW Talk Land
So I called Disney to check on our magic bands order since I hadn't received them yet. I was informed that after a screen popped up telling me to customize 4 bands and select our fast passes that I might not get them now. I was told because I didnt get an offical invite I was not chosen afterall. She didnt know why I was able to pick everything though. She was not nice and very quick to get off the phone. I will be calling back tomorrow and asking for a supervisor. I spent several hours picking everything and I want answers.

So sorry this happened. Hope you can work this out. Very frustrating. - jacdanfan  10972.2 #3 5:39PM
very frustrating - Ariel42  262.9 #30 5:44PM
Had a frustrating experience myself at DL last Friday, arrrgh. Racked it up to being Friday the 13th. Sounds like you wasted a lot of time. Hope they make it up to you. - jacdanfan  10972.2 #3 5:47PM
still going regardless but I feel their customer service has gotten bad. - Ariel42  262.9 #30 6:01PM
I'm actually on hold right now, we haven't recieved ours yet either , I knew there was a reason I was so on the fence with this, I'll let you know what happens , good luck - tracsant  1461.6 #2 6:03PM
yes let me know - Ariel42  262.9 #30 6:13PM
The wait is getting a bit ridiculous lol - tracsant  1461.6 #2 6:26PM
I waited forever too!! - Ariel42  262.9 #30 6:38PM
Sorry to hear about what happened. Idislike bad customer service! I had that tw ice from united airlines last week... - islandgirl58  381.9 #20 6:09PM
Had that with united. Sorry my phone drives me crazy with this spell check. - islandgirl58  381.9 #20 6:11PM
Sorry to hear - skcanfield  551.2 #14 6:11PM
I'm sorry, we didn't get pick. Could start to pick fps but then get kicked out. Didn't get them but you were able to set everything up. Hope tomorrow you get a better cm to talk to. It makes it worse when people are rude and cut you off. - TinkTinkTink  253.8 #33 6:15PM
yes I was able to pick everything. I might have hubby call tomorrow. - Ariel42  262.9 #30 6:24PM
I'm sorry to hear that, I thought they were becoming the norm. Hopefully you can get it straightened out tomorrow! - CollegeDisneyKnowledgeGrad  1259.6 #4 6:17PM
I hope so - Ariel42  262.9 #30 6:24PM
What resort are you staying at? - justGoofin  156.8 #55 6:24PM
POR which is one of the testing resorts. - Ariel42  262.9 #30 6:33PM
oh no, I'm sorry!! - ncjal  279.5 #29 6:45PM
Sorry to hear that. - 5disneylovers  1144.4 #5 7:44PM
I'm so sorry! I didn't get an official letter but was able to order them on My Disney Experience. We got them about a week later. - ally  509.0 #17 7:55PM
thats where I ordered them from too. - Ariel42  262.9 #30 8:23PM

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