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margustafson     16.6 #6753 (DL Qual #3466
May 16, 2012 8:08 PM

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M having the worst time checking in to AKL! Crying because it is so miserable. Why is it such a big deal to give someone a room key????
I am so sorry u r having trouble with tht!! I hope everything is better soon and tht they take care of your problem quickly!!! Nobody should cry on their vacation to Walt Disney world!!! - Cinderella12  45.5 #97 8:10PM
Oh my goodness! I am so sorry to hear that! Can you speak to another Cast Member? - TangledNdisneY  322.5 #20 8:15PM
I'm sorry to.hear this :( - Bakerjars  237.1 #28 8:16PM
Never heard of such a thing! I hope things improve for you! We were there just a couple of weeks ago and they were very nice! - JetsamsTwin  379.9 #16 8:38PM
Listen I've been to AKL 1 in jambo house and 1in kidani village. They always gave given me a hard time. Breath and tell them u need ur room now if the room is not ready ask them for another one until urs is ready. Ur should have been ready by 4 pm. - yessy  185.1 #38 8:42PM
I think it all depends who is checking u in . Did u do the online check in. - yessy  185.1 #38 8:44PM
I'm sorry your having such a rough time. Hope it all works out for you. - Schramke  409.8 #15 8:57PM
I'm so sorry to hear that ;-( !!!! - skcanfield  467.7 #12 9:33PM
Dang what is going on with them? When we were there I knew our room wasn't going to be ready because we got in at 7am. Took the red eye from California so that we wouldn't lose a day. They took my cell number, and I got a text from them at around 2 that our room was ready. 2 hours before they said it would be. Your post is time stamped 8pm. There is no reason your room should not be ready. If something is wrong with the room you were going to get, then they are to offer you a new room. Update us on what happened. - Lelundrial  439.3 #417 9:49PM
I spent over three hours checking in the Port Orleans riverside last year. For that reason they gave us a free dinner at any restaurant of our choosing. But it is really annoying because they lost a reservation. - ally  505.8 #11 9:52PM
So sorry to hear. Hope things get better. - Ariel42  258.1 #24 10:46PM
I'm so sorry to hear that!!! Hope everything work out for you! - lakerck  164.5 #44 12:47AM
Ended up in standard room. Not the best, but will have to do. It just seemed like such a hassle for 30 minutes arguing with them over what we booked months before and they were continually calling someone for a room, why don't they already know which room? And Brian was really harsh with us and I had to pull out conformation of what I booked and then when I said something. About being on the first floor he gr all uppity suing they have absolutely no rooms on the first floor that it was impossible for anyone to stay on the first floor, if he would have just explained that we were already standing on the third floor, it would have been nicer and made more sense to me, it was just not a very Disney experience and now I'm just ready to go home. - margustafson  16.6 #6753 7:37AM
I agree, talk to mgmnt to set things straight at the resort, but then just go and enjoy yourselves!! Try not to think about it. I know it wasn't right, and it should not have happened... they upset you once, and unfortunately, you can't change what happened, so please don't let them ruin the rest of your time. Don't give them that kind of power over you. Report the jerk and allow the magic to sweep you up and consume the rest of your days! Enjoy today!! - mrsincredible  765.5 #6 8:13AM
You definitely need to make a complaint to management. No one should ever feel that unhappy from a horrible experience at check-in. You're paying top dollar to get great service right? Don't they say, "welcome home" when you arrive? Then they need to make you feel at home and fix their mistake! Hope it works out for you! - JetsamsTwin  379.9 #16 8:24AM
Yes complain to management! - ally  505.8 #11 8:30AM
I AGREE - yessy  185.1 #38 8:33AM
I agree also !!!!! - skcanfield  467.7 #12 10:48AM

        
  • MouseWait Platinum is here! Get the Insider's Guide to Disneyland that will save you hundreds of dollars on your next trip. 
  • Make sure to say Thank You for great content!
  • Get Deadliest Cast Member SEASON ONE at a discounted price! JOIN THE ADVENTURE
  • Get Live Disneyland and MouseWait updates on Facebook - go here and click Like.
  • GOAT EFFECT is here! Check out our new FREE game and see if you can #SaveTheGoat. Download from the App Store here.
  • Thank you to everyone who submitted their MouseWait Story! To watch them go here
  • Follow MouseWait on Instagram! Just do a search for MouseWait.
  • MAGIC MORNING Disneyland Park: Guests with a 3+ day ticket can choose ONE day for early entry Tues, Thu, or Sat. EXTRA MAGIC HOURS for Resort Hotel Guests: Disneyland Park, Tue, Thu, Sat. California Adventure (including Cars Land) Mon, Wed, Fri, Sun. Radiator Springs Racers is open during early entry, but Fastpasses are not available during this time. More info here.
  • Vegetarian Disneyland helps you find healthy food at the Parks!
  • Remember to "Thank" quality posts. 
  • MouseWait 7 is here! Brand new design with MagicSearch technology. Please remember to update your review, thanks!
  • The HoJo Anaheim is the official hotel of MouseWait! Mention us when you book your room and get a discount
  • MagicSearch Update: Use MagicSearch at the top of the Dashboard to find Attractions, Showtimes, Food, and Character Appearances fast! Search for Food to access our amazing real-time Food Blog. Search for individual menu items like Burger, Hot Dog, Pickle, Pellegrino, Monster Energy, Gluten Free Pasta, and more! Search for Celebrity, News, or anything else you can think of for instant results!
  • Use the MouseWait ToDo List to see your favorite attractions, restaurants, and shows on the same page. You can also drag and drop them to put them in any order you want!
  • Check out the Best of the Month from the Lounge
  • See Posts with No Comments and reply to unanswered posts!
  • Get MouseWait Florida for WDW for iPhone and Android
  • Thanks for posting live Disneyland pictures and news in the Lounge! 
  • Play multi-player Disneyland Trivia while you wait in line! Get the MouseWait TRIVILATOR app for FREE today!
  • Check out the Bucket List and get great ideas for fun things to do at Disneyland!
  • Go to the Best of the Day to see the best content from the Lounge, determined by YOU!
  • Check out the MouseWait Food Blog for real-time pictures of good eats from Disneyland!
  • Did your post make the Best of the Week list in the Lounge? 
  • Use MyFEED to create your own personal MouseWait Magazine!
  • See the Best Posts of the Year
  • Subscribe to your favorite MouseWaiters via email! Go to their page and press Get Email Updates.
  • 5 THINGS TO DO AT DISNEYLAND THIS WEEK:
    1. Mickey and the Magical Map Show (check the Dashboard or use MagicSearch for Showtimes.
    2. Try the new Big Thunder!
    3. Captain America Meet and Greet in Innoventions
    4. Radiator Springs Racers (get your Fastpasses at Park opening)
    5. Fried Chicken at the newly reopened Plaza Inn!
  • Buy Disneyland Tickets here and help MouseWait!
  • Trade Vinyls, pins, and more in the MouseWait Trading Post
  • Get the Best Posts of the Day emailed to you each morning! Go to the Best of the Day page and click on the link towards the top to subscribe.