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chicky5801     14.3 #180 (WDW Qual #3859
December 1, 2011 7:58 AM

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this is not Disney related, but I feel because a lot of us are parents I should tell you of my experience with portrait innovations. I was lead to believe that I was paying for the complete rights to all of my photos, however when I got home I realized that was the complete opposite. When I contacted the studio they were unhelpful and said that is not something they offer. I contacted the corporate customer service and was treated absolutely horrible and by the customer service manager. She was completely rude and unhelpful and would not let me speak to her supervisor. I needed to let other people know because I feel that a good company would not run business this way and they would care when they have unhappy customers. We will never be going back there and I regret going there in the first place.
Oh my, sorry to hear this. I've used them 3 times and 2 of those times were a horrible experience, I too won't go back. Glad you could vent here with your MW family. - DizneyGirl  527.6 #9 8:13AM
That's awful I'm sorry you had to go through that - Schramke  402.3 #15 8:31AM
So sorry! We've used them before & had great pics. I got the disc but had so many pics that I never tried to print any myself. I do remember the girl telling me that 1 of the online pic companies would print them. - NcMoM  17.1 #160 8:37AM
I'm sorry to hear about your bad experience. It's sad to find dishonest and unfair people taking advantage of parents. Thanks for informing your MW friends! - JetsamsTwin  379.9 #16 8:51AM
Thanks guys, I had to let other people know. I went to file a complaint with the better business bureau and of course they are not a member, makes perfect sense! My pictures do look good however when you are treated so poorly and lied to that will turn me off right away! - chicky5801  14.3 #180 8:57AM
Sorry. I can't say too much but I've had a similar situation. Best tip I can give you for things like this is all ways all ways ask for a copy write release before hand. Basically in the photo world say I gave you one of my balloon photos with the release form. I'd relinquish all ownership of that photo to you. While I took it, you can do whatever you want with it. - IndyandMarion  1181.0 #1 9:07AM
Did you buy the CD? We just had our family pictures done there and I wasn't impressed. I always go to picture people they are amazing! - Ariel42  252.8 #24 10:10AM
my husband for mothers day took my three kids to get their pictures taking, two hrs later and 250.00 dollars later with just a hand ful of pictures. I wasnt impressed either way to much for so little pictures! - Scothran  75.5 #69 10:18AM
I usually go to Target..or Kiddie Kandid inside my babiesrus..Kiddie Kandid gives a copy right release cd with their package deals.. - justGoofin  128.5 #53 10:24AM

        
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  • Get MouseWait Florida for WDW for iPhone and Android
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  • Check out the MouseWait Food Blog for real-time pictures of good eats from Disneyland!
  • Make sure to say Thank You for great content!
  • See Posts with No Comments and reply to unanswered posts!
  • Thanks for posting live Disneyland pictures and news in the Lounge! 
  • Trade Vinyls, pins, and more in the MouseWait Trading Post
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  • Get Live Disneyland and MouseWait updates on Facebook - go here and click Like.
  • MouseWait 7 is here! Brand new design with MagicSearch technology. Please remember to update your review, thanks!
  • The HoJo Anaheim is the official hotel of MouseWait! Mention us when you book your room and get a discount
  • Get Deadliest Cast Member SEASON ONE at a discounted price! JOIN THE ADVENTURE
  • Follow MouseWait on Instagram! Just do a search for MouseWait.
  • Did your post make the Best of the Week list in the Lounge? 
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  • Big Thunder Mountain reopens March 31
  • Check out the Best of the Month from the Lounge
  • Thank you to everyone who submitted their MouseWait Story! To watch them go here
  • Go to the Best of the Day to see the best content from the Lounge, determined by YOU!
  • Buy Disneyland Tickets here and help MouseWait!
  • Vegetarian Disneyland helps you find healthy food at the Parks!
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