How do I get a compliment to go to either a CM or a CM's Supervisor? I'd like to send them this...
To: Katie O from Santa Barbara
Who was working at Dumbo on 5/22/12
Thank you for making my daughter's birthday one she will never forget!
Our day's story started by getting a Happy Birthday button at City Hall. There we were also handed a pass to get to the front of the line at Dumbo. Once we got to Dumbo, Katie O greeted us at the exit, and let us keep that pass for another ride! We rode dumbo for my daughter's first time and my wife and my first time in many years and had a blast! Katie even got on the speaker during the ride to wish Ellie (our two year old daughter) a very happy birthday!
Katie then met us at the exit and said, "Come with me, you wanna ride Peter Pan?" Ellie was so excited, the wait for Peter Pan is always so long that we never get to ride it. She walked us right onto the ride, I couldn't believe it!
After we "landed", she told us again, "keep that ticket and use it for any other ride in Fantasy Land, but spread the magic too, since it will take up to 6 on a ride grab some new friends and bring them with you." We ended up using that pass another two times on Dumbo, each time bringing new people with us.
The third time on Dumbo, Katie hampered to be working the ride and recognized us. As we each sat in the ride she grabbed my camera and took pictures of each of us. After the ride, I thanked her for making our day so memorable and asked her if I could give this ticket to another family and she said yes! "Find a family and spread the magic to them."
I hope that this compliment will find it's way onto Katie's record at the park. We are annual pass holders who love to recognize when CMs go above and beyond, and Katie went beyond that. She is a model CM and should be recognized for it!
Thank you again for making my daughter's birthday so magical!
OMG as I'm reading this I realized THATS MY ROOMMATE! I'll be sure to show her the message when she gets home!!!! I'll print this out to show my managers but also make sure to e-mail Disney and tell her about the time you had. A compliment is the ultimate thanks from a guest! - PrincessTianaCM
213.1 #1444 12:08PM
That is too cool! I love the MW community! Thanks for letting her know! - lavaweb 18.0 #5275 5:33PM
Great story! You can always go to city hall and make your acknowledgments there! - PrinceTeaJack
786.3 #120 6:23AM
Aww how sweet! See we do really get what we pay for! Love Disney high prices and all! - mickeyat
296.4 #628 6:20AM
Go to city hall. You can leave a compliant or a awesome cast member there. At least you use to be able to. That's where mine came from and after many years I still treasure it. - MamaDuck
11.3 #6392 6:30AM
Oh I hope you do find your way with this story to city hall. What a great day - MarshaMouse
2870.9 #15 6:31AM
Sounds wonderful! I hope you can make it into City Hall! I'm also curious if anyone knows a way to e-mail or send in a letter. I had a couple of CMs go above and beyond these past few days but when we went to leave last night City Hall was packed! - cynDOLEwhip
744.1 #137 6:37AM
This story brought tears to my eyes!!! Thank you for taking the time to share this!! Others have already mentioned the proper route to make sure Katie gets the recognition she deserves. But I wanted to mention how awesome it is that you all "spread the magic!" if we all did something like this everytime we went to the park we could have a huge impact! Let's make some more magic happen MWers! Who's with me?! ✋ - Duchess_SMK
3291.4 #11 7:01AM
Post trip you can send cast member commendation letters to:
Disneyland Guest Relations
1313 S. Harbor Blvd.
Anaheim, CA 92803-3232
Please try to be SD specific as possible as to name, date, place, and time so the proper CM gets it 😃 - Dahulagirl
1053.2 #81 5:43PM