Support
 274.4 #1173 (DL Qual #459

Feb 11, 2016 2:13PM  Support Land
Having trouble changing my profile pic. When I go to edit my profile there is no button to change the picture. I can't click on the photo either (nothing happens). On iPhone 6s iOS 9.2. Anyone have updates? ((I have logged out and deleted and reinstalled))

Did you do it through the lounge or on the main screen? I had trouble getting to it through the lounge, but when I went through the clock thing on the main page (where you can customize what buttons you want on there) I was able to click the pic πŸ‘ŒπŸ» - SPandEvLover  4771.7 #29 2:17PM
Yup...I was confused for a bit alsoπŸ˜‚.  Use the those blue buttons.   - Linzee  1380.6 #136 2:23PM
Which button on the main screen did you click? - justcallmeKP   274.4 #1173 6:51PM
Ah now I see!! Thanks love! - justcallmeKP   274.4 #1173 6:52PM
Wait , what?? (Rubs eyes) is that you? I thought I saw you at DL the other night but I was afraid I was wrong! Nice to see you!  - secretagentangel  6905.2 #17 7:06PM
I am having trouble now also. I'm going to log out and re-install, but every time I update it and hit save (main page and lounge) it always goes back :(  - shaneequa79  3.1 #38262 10:48PM

 4.8 #20323 (DL Qual #4144

May 8, 2016 7:52PM  Support Land
New user, how do you add a picture to your post?  Don't see an obvious way to do that?  Please advise!

If you're using your phone, click on the little clock (dashboard) and scroll til you find something along the lines of 'Post to the Lounge'. Click that and it should come up with an option to post a pic. Welcome to MW! - TiggersAndTinks  176.8 #2350 7:55PM
It says photos right under the box where you type in your comments. Click on the photos button.  This will let you add photos  - grumpyinphx  739.2 #277 7:56PM
Thanks for commenting.  I am on a laptop and it doesn't have a photos button.  I will try from my phone and see if that changes things.   - MalinnaMouse  4.8 #20323 8:00PM
You can only post pictures from the mobile app not online...😊 - pikarich  6097.7 #22 8:07PM
Welcome.  I have never used Mousewait on a laptop. So I do not know that answer then   Hope the others can help you - grumpyinphx  739.2 #277 8:08PM
 to ! You will  here!! πŸ˜€πŸ˜€πŸ˜€ - sheridanrabbit  253.2 #1370 10:10PM
 to  - disneygrandma1  610.0 #13 10:20PM

 18248.9 #3 (DL Qual #3

Apr 23, 2016 8:24AM  Support Land
WAIT TIMES NOT WORKING


 4771.7 #29 (DL Qual #24

Feb 4, 2016 12:48PM  Support Land
Is anyone else on the Platinum version having issues with pop up ads? I mean, I appreciate that they're at least Disney, but when Mater pops up 3 times in 5 seconds when you paid to not have any ads is a bit frustrating. Anyone else having this issue or is it just me?

Yes, I sent in a ticket that they're working on. If you can tag support and tell them what you do before it pops up will help them figure it out.  - secretagentangel  6905.2 #17 1:30PM
Is there actually an account specifically for Support? (Clearly I haven't had enough issues to know this πŸ˜†πŸ˜‚ I guess that's a good thing though) - SPandEvLover  4771.7 #29 1:41PM
Yes, look at the buttons under the clock, there is a support button. They'll give you an answer too in a few days. Give them device and operating system and which MW version.  - secretagentangel  6905.2 #17 6:15PM

 18248.9 #3 (DL Qual #3

Feb 4, 2016 7:44AM  Support Land
Admin, I am unable to log in on my computer. Keep going back to the Log In every time. Don't know if it's just my computer or others. Windows.

@@Admin - Winnie111286  18248.9 #3 7:47AM
I have had issues with comp version for awhile. I can't go straight to the DL side from the homepage, because I get logged off. - Lelundrial  729.6 #280 8:38AM
my issue is recent and odd. I can't stay on MyMW page.  I'll click on MyMW or my name and I'll go to that page but I'll instantly be redirected back to the lounge. - GoofyMom77  974.3 #197 8:43AM
Hope my phone doesn't quit. - Winnie111286  18248.9 #3 8:43AM
Just for fun, I clicked on a different MW name to see if it was just with MyMW.  It's not, I'll be redirected to the lounge no matter who's name I click. - GoofyMom77  974.3 #197 8:44AM
 @GoofyMom77. I've had that problem all week. Thought it was just me. Computer logged me out and no grtting back in.  @@Admin - Winnie111286  18248.9 #3 8:49AM
Is anyone else not able to log into a computer? - Winnie111286  18248.9 #3 12:54PM
@@@Admin  Thank you so much.  It's working today. - Winnie111286  18248.9 #3 9:43AM

 126.1 #3169 (DL Qual #571

Jan 28, 2016 6:11PM  Support Land
@admin I purchased 100 credits Tuesday. Those credits haven't been added to my balance yet. The charge on my credit has gone thru. I've sent a message via the support link.,i haven't heard anything yet.

@admin - DLKenCA  2837.4 #51 11:33PM

 128.8 #3129 (DL Qual #844

Jan 14, 2016 12:39PM  Support Land
Test from WP 8.1 with image.


Thanked by:   AlyssaDisneyland  
Use this link (save it as a bookmark to make it easy) before you add things to your Amazon and MouseWait will receive 5% of your purchase! Thank you for your support!

Purchased the Voyageers book through this link so MW benefits twice  - UTDISNEYFAMILY  2014.9 #87 4:48PM
Spent $490 on it the other day - CVDisneyland  460.3 #499 12:40PM
Thank you! - Admin  5:04PM
Just spent $100. Surely not my last order this month - Dianat710  62.0 #4492 4:46PM
Oh very cool!!  - sunvalgifts  163.3 #2577 9:45AM

 128.8 #3129 (DL Qual #844

Jan 14, 2016 12:37PM  Support Land
Test from WP 8.1


 128.8 #3129 (DL Qual #844

Jan 6, 2016 4:04PM  Support Land
Just to perhaps get a bit more visibility (I've opened a support ticket for this already):  Can't post from the Windows Phone MW app to any of the rooms - Support, Real-Time, etc...  Please take a look at it.  Contrary to belief, there are some of us still using Windows Phone. :)


 355.9 #685 (DL Qual #561

Jan 1, 2016 8:38AM  Support Land
Hi! I new and am having trouble updating my profile, well I was trying to include a little about myself but not exactly sure how to go about it? I keep typing it in but then it just disappears. Thanks for your help!

Also I did successfully make my first post, yay!, but I posted in the Hub. Is that where I should have posted or in Disneyland Talk? I tried reading the FAQs but just trying to get the flow of things ☺️ Thank you! - EvilPrincess  355.9 #685 8:41AM
To move a post click the little clock you see there in the upper right of the post & chose MP, which stands for move post, then choose DL talk since it's your intro post.  - UTDISNEYFAMILY  2014.9 #87 8:45AM
Thank you @UTDISNEYFAMILY! I was able to move my post but how do I include info on my MyMW profile? - EvilPrincess  355.9 #685 8:51AM
Not trying to hijack your question, in case you wanted UTDISNEYFAMILY to answer, but a quick method for profile updates: Tap the MW home button, then tap the blue MyProfile button, scroll down and you can edit away! 😊 - WonkyPilgrim  579.8 #371 9:27AM
Hello I I need help on how to upload a picturesπŸ˜” please help - vero18aguilar  3.1 #38411 3:29PM

 18248.9 #3 (DL Qual #3

Dec 31, 2015 8:40AM  Support Land
No Crowd Index. No Wait Times Working

It broke. Was at max even before opening πŸ˜‰ - MaddForMansion  740.8 #276 8:49AM
This totally freaked me out! LOL I didn't see your winking emoji at first. πŸ˜‚πŸ˜‚πŸ˜‚ - Cinderella_Schnooks  3403.5 #45 9:33AM
I joke more than I'm serious. In this case, I'm only partially joking πŸ˜‚πŸ˜‰ - MaddForMansion  740.8 #276 9:58AM
A little joke is better than no joke because what good is it if we don't have fun, yeah??? πŸ˜‚πŸ˜‚ - misschurro...  7440.1 #12 10:09AM
I agree! Laughter is good for the soul. I will tell you though, it's been a bit of a challenge keeping my humor at a PG rating on this site πŸ˜‰ - MaddForMansion  740.8 #276 11:05AM
I was about to ask about this. - BAMBAM  692.8 #0 8:43AM
It keeps going down and the crowd index has reach 88%! - DisneyTonyFirefighterMedic  149.8 #0 12:21PM
BUSY/LONG. πŸ˜€ - JessieandWoody  60.4 #0 12:22PM

Thanked by:   BAMBAM   disneyforme   snow72white  
 57.8 #4612 (DL Qual #2813

Dec 28, 2015 8:04AM  Support Land
There had been a picture of the 2011 gathering posted last week. I sure would like to see that again.TIA,AlanKeno

Do you know who was at the gathering? Might make it a little bit easier to search it😊 - misschurro...  7440.1 #12 8:13AM

 1476.0 #120 (DL Qual #112

Dec 21, 2015 7:56AM  Support Land
Disneyland trivia game on Facebook problem.  Cannot submit answer button not active


 10.3 #11255 (DL Qual #2930

Nov 18, 2015 4:27AM  Support Land
Was wondering if there is any chance that the time that is at Disneyland could be displayed on the dashboard? Being from overseas I find it hard to work out for sticker night and up late and to follow when people are posting Thanks in advance


Play Disneyland Trivia with your friends for FREE! See the list of TRIVILATOR usernames on this page. Play from any device with our new web version

Cool admin. Hope I do better than the first one. Hope people that enter will be ready to play and the tournament moves along better - Goofytom  2764.8 #54 6:41PM
Yes, 1 question every 24 hrs was difficult to stick with.  - DisneyMom13  317.7 #849 6:28PM
Oh πŸ˜‚πŸ˜‚ just realized that post was 2+ years oldπŸ˜‚πŸ˜‚ well people are still taking turns very slowly. Maybe it's the app, not the players.  - DisneyMom13  317.7 #849 6:34PM
I will announce the December tournament date this week. - Admin 11:58PM
Can't wait! - sawman911  2849.6 #50 6:30PM
Still waiting. πŸ˜‚πŸ˜‚πŸ˜‚ - MeridaFan  4244.1 #37 12:59PM
There should be a droid version of this. I. would love to play  - bryanjung1997  1.1 #68650 2:19PM
I end up deleting games while in progress due to opponents leaving me hanging FOR-EH-VER!!! - MommyandBash  430.5 #534 12:18PM
It happens, if you want start a game and I'll play you. I take a couple days off a week but I'll finish the games I start. - richiii3  1573.7 #114 2:20PM

 364.6 #653 (DL Qual #209

Nov 8, 2015 7:16AM  Support Land
Not tech savvy. Help I change name & picture on my I-pad. Could not get out without logging out. Now on I-pad I can't get on. Asked for password but that didn't help. Can still use I-phone. Any ideas? Thanks

Did your name change on iPhone? Maybe log in with old name - E-Ticket  1476.0 #120 7:34AM
New name & pic on phone.Just not able to log on mousewait on I-pad.Did request for password change. That didn't work. Also ask for e-mail of password since I forgot it.  - DDTINK57  364.6 #653 7:49AM
Some people reinstall mousewait to make things work - E-Ticket  1476.0 #120 2:17PM
Did you try shutting down Ipad? or double push button and close mousewait and resart it? - E-Ticket  1476.0 #120 2:19PM
No luck tried all ideas. Now can't get on at all via I-pad.Thank you for helping. I'll keep working on it  - DDTINK57  364.6 #653 5:30PM
Is your email a yahoo one? For some reason, yahoo and mw don't mesh - misschurro...  7440.1 #12 5:43PM
Nope. Still having issues - DDTINK57  364.6 #653 7:59PM

 364.6 #653 (DL Qual #209

Nov 7, 2015 11:46AM  Support Land
Does anyone know how to change profile picture?

From home page, tap profile, then tap edit profile, then tap edit on your current picture, choose new picture. - sawman911  2849.6 #50 12:31PM
Thank you. I tried that & it didn't work. That's way I put question out there. I'll try again. Thanks - DDTINK57  364.6 #653 3:58PM
Interesting because I just changed mine following the instructions that I posted.Β Maybe try closing the app after you change the picture. - sawman911  2849.6 #50 5:12PM
Thank you. It worked! - DDTINK57  364.6 #653 8:52PM
Glad it worked. - sawman911  2849.6 #50 8:59PM
πŸ˜‚πŸ˜‚πŸ˜‚πŸ˜‚πŸ˜‚πŸ˜‚ - Alicewhoareyou  2724.2 #55 12:32PM
She knowsπŸ‘†πŸΌπŸ˜‚ - RadiatorSprings4Ever  2022.7 #85 1:49PM
Not much has changed in 900 yrs - pikarich  6097.7 #22 1:51PM

 18248.9 #3 (DL Qual #3

Nov 6, 2015 10:08PM  Support Land
Admin I am having problems adding comments and replying. Doesn't show anything happening. Habr uninstalled and reinstalled several times.

@@@Admin. Please help.  Thanks - Winnie111286  18248.9 #3 10:12PM
Thanks  @@Admin. Seems to be working now. - Winnie111286  18248.9 #3 11:24PM

 7440.1 #12 (DL Qual #5

Nov 6, 2015 9:34PM  Support Land
Anyone else having problems commenting/replying? Or refreshing?

Hello! I am going to try right now - RadiatorSprings4Ever  2022.7 #85 9:38PM
Testing  - catlikesmouse  144.8 #2865 9:44PM
Yes. And I'm getting timed out too - disneyforme  495.0 #457 10:45PM
You broke it. - Westcoast  174.9 #2378 11:25PM

 76.6 #4109 (DL Qual #1108

Nov 3, 2015 8:52AM  Support Land
Question, I purchased 1500 credits on 10/30/2015 through the app and I am not seeing the credits when I go to MW Store. It shows that the purchase was made on google play. I am missing something? This was my first purchase.

This happened to me and I sent admin a email and they immediately rectified the situation. Just let Admin know what's going on they are wonderful! - varela2892  64.0 #4433 9:18AM
Thank you for the information, I contacted them and they took care of it right away  - lakrjamfan  76.6 #4109 1:32PM

 579.8 #371 (DL Qual #171

Oct 6, 2015 6:21PM  Support Land
I'd like to update my bio. Having a spot of trouble, it won't save my changes. Any ideas? Thanks!

I wrote and submitted mine about 4x on my android to no avail. Finally got it to stick by PC. - Quiweez  776.2 #255 6:27PM
Thanks :) has anyone had any trouble updating on an iPhone or Mac? - WonkyPilgrim  579.8 #371 9:22PM
How about closing out the app or delete and reinstall and try again?  - misschurro...  7440.1 #12 9:33PM
Logging out didn't work, so I'll reinstall. Good idea, thanks! - WonkyPilgrim  579.8 #371 11:30AM
I got it to work on my Mac. Profile updated, success! Yay, thanks for the ideas, it got me on the right track. - WonkyPilgrim  579.8 #371 12:02PM
I haven't had any trouble lately...but hey, btw...you should enter the cake contest again. Hint hint πŸ˜‰ you make yummy cake!  - Duchess_SMK  6535.3 #19 9:40PM
Thank you, glad you enjoyed it! Good memory, ha, that was 2 years ago! I'll see if we are free on the Reunion night 😊 we've moved 3 hours away, so our DL days require some advance planning 😁 - WonkyPilgrim  579.8 #371 11:33AM
Time flys! The bday bash is this Sunday  at 1:30pm! Hope y'all can make it!  - Duchess_SMK  6535.3 #19 3:19PM

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