Support
Hide Admin Message

Jul 4, 2015 3:06PM 
Happy Independence Day! BLAST FROM THE PAST PART TWO Sticker Night on Tuesday! Check your Credits balance, and get ready--we will feature a lot of Stickers (new and old) from the early years of the Parks. Let's talk about your favorite attractions, food, and other things from days gone by! CONTEST: The FIRST one to guess the background of this week's Sticker image wins 250 Credits! Post your reque  More...

Churro wins! - Admin 5:45PM
Oh yay!!! Thanks AdminπŸ˜ƒ - HandMeAChurroImmaFaint  5413.3 #17 5:52PM
 dinner - UTDISNEYFAMILY  1623.7 #96 7:05PM
 Miss Churro! - debbiev  1000.5 #173 10:30PM
- MissAmericaSings  384.6 #545 11:38PM
Thanks everbuddy!! - HandMeAChurroImmaFaint  5413.3 #17 8:27AM
Congrats!  - Duchess_SMK  6064.1 #15 2:45PM
- JediKitty  887.3 #182 7:13PM
YaY  Churro! - fvbmermaid  224.6 #1603 6:54PM
Who is going to sticker night? - Song  1727.3 #85 9:26AM
I'll be there in spirit w/ iPhone in hand, hopefully for pre-party, but definitely ready for 9pm. Can't wait to see new stickers; need to recharge credits for sure! 😁😻 - Catski23  5.4 #0 9:39AM

 233.1 #1500 (DL Qual #714

Jul 2, 2015 4:09PM  Support Land
Hi support, I am having problems with my stickers. I was gifting some this morning and went back in to my stickers and found a few missing. I had 2 carnation trucks and the both disappeared . I wanted to give one as a gift but couldn't. Is there a way to check my account and see what happened?


 688.3 #260 (DL Qual #365

Jun 22, 2015 10:19PM  Support Land
Please help I'm getting emails every 30 minutes since 10 this morning. It was corrected a couple days ago then started up again today

Try unsubscribing to it. But then you wont receive any emails again.  - IdRatherBeAMermaid  54.0 #4397 10:47PM

 688.3 #260 (DL Qual #365

Jun 22, 2015 4:33PM  Support Land
It's happening again I'm getting emails every 30 minutes looks like it started around 10 this morning. Thanks for your help. πŸ˜€

You need to send this to supportso  they can fix it. Top left menu under 3 bars, support is at bottom.  - secretagentangel  1701.5 #88 5:32PM

 688.3 #260 (DL Qual #365

Jun 22, 2015 4:38PM  Support Land
It's happening again I'm getting the same email every 30 minutes since 10 this morning. Thanks for your help

Sorry guys I've tried to send this to support a couple times but it keeps defaulting to the Lounge.  - Missymoo  688.3 #260 4:40PM
I see it in Support Land πŸ‘ - FrankenweenieVelinee  2231.9 #59 5:20PM

 688.3 #260 (DL Qual #365

Jun 20, 2015 10:50AM  Support Land
There seems to be a glitch in the email system. I have been getting the same email every 30 minutes since yesterday. Please help 😁

Yep. Still happening. 24 hours now. @@@Admin - Darlingwendi  1193.2 #132 11:38AM
This should be fixed now, thanks! - Admin 12:59PM

Thanked by:   Darlingwendi  
 1193.2 #132 (DL Qual #125

Jun 19, 2015 9:38PM  Support Land
Admin...I'm receiving the exact same email every 30 min since 11am today...

You're so popular! - ShariRenee  6203.3 #14 9:43PM
Glitch  - Plumiegirl  9015.4 #3 9:51PM

 2231.9 #59 (DL Qual #30

Jun 11, 2015 8:46PM  Support Land
Admin, I notice when I navigate to MyMW, I no longer see my posts. I can only see it say MORE POSTS. Can you please help me fix this? thanks. 

When you are directed to the lounge, click on navigate, it is at the top left corner and click on MyMW - IdRatherBeAMermaid  54.0 #4397 8:50PM
Mine has been doing that for over a month now too @FrankenweenieVelinee - thatgirljenn  1514.2 #100 9:28PM
Just strange. When it works, it makes it easier to reply on comments from others. Thanks.  - FrankenweenieVelinee  2231.9 #59 9:41PM
Same with me. I can't get to the MW store from my MW anymore. - minniemonika  162.8 #0 6:07AM
It's cause we all blocked you! - DLKenCA  2225.6 #60 10:57PM
GET OUT!,πŸš€ - FrankenweenieVelinee  2231.9 #59 5:55AM

TRIVILATOR 2.0 for iOS is here! We made it faster, easier to use, improved Random Games, fixed Push Notifications, added a Remove Ads option, new game packs, and we optmized it for the iPhone 6 and 6 Plus. Get the complete run down on our new blog here. Get the new update in the App Store, or grab it here. Did you know you can play on the web or from any device via our web version? Tell your friends about the TRIVILATOR, and submit your questions so they (and you) can be featured inside the app. You can submit your questions here. Have fun!

- valj84DisneyAddict  171.4 #2303 12:58PM
Hi, @@valj84DisneyAddict Hope you are having a wonderful Easter 🐣Come play Trivilator with me! - Moog  43.4 #4775 3:00PM
Yes! A wonderful day!  Hope yours is great too!!! I will look for you on Trivilator. πŸ˜πŸ‘ - valj84DisneyAddict  171.4 #2303 3:27PM
Is it a game? - palomine96  18.9 #6997 11:58PM
Yes!  It's a separate app.  Come play! - Moog  43.4 #4775 8:58AM
Look for me cinderella85rivas - cinderella85rivas  194.8 #1988 1:04PM
I downloaded the app but it too won't add my name so if I play as guest it doesn't give credit to my mouse wait account :(Help!  - DisneyDrea  61.9 #4190 9:08PM

 4112.4 #27 (DL Qual #12

May 20, 2015 8:22AM  Support Land
Hi Admin,    I just sent you a support ticket, which I hope you got. I can't get into the lounge on my phone. I am currently on the computer. Thanks for your help.

@@Admin - Winnie111286  4112.4 #27 8:24AM
Is anyone else having any problems? - Winnie111286  4112.4 #27 8:29AM
Pretty big mess doing anything on here this morning. White screens with plain text code... spinning wait icons... somethings wrong. Mobile app is messed up - azcoolmom  251.6 #1262 9:06AM
So glad it's not just me this time. - Winnie111286  4112.4 #27 9:18AM
Yay!!!! I can finally get on! - MellieKay  173.6 #2266 10:59AM
@@Admin Just updated my support request and thanks for fixing the problem. I am able to get into the app again.  Thanks again. - Winnie111286  4112.4 #27 1:43PM

Thanked by:   TinkerToosh  
 101.5 #3465 (DL Qual #768

May 15, 2015 10:42PM  Support Land
Hey!  I just logged in after a week or so and the lounge's now have larger and more readable fonts on my Windows Phone 8.1!  Was it the work of the MouseWait team?  Or was it due to the recent phone software update?  Either way, it's a much more enjoyable experience reading the forums!


 4112.4 #27 (DL Qual #12

May 14, 2015 2:03PM  Support Land
@Admin  Sent a Support Ticket also. I am unable to Log into my account on my phone. Uninstalled and reinstalled. I log in and it keeps asking for me to do it again and then shuts down. Please help. As always, thanks for all your help Admin.

@@Admin Now I lost the Web Version too. - Winnie111286  4112.4 #27 2:34PM
@@Admin. Thank you for fixing the problem. I can finally log back in.  Thank you for your help. - Winnie111286  4112.4 #27 10:50PM

 42.4 #0 ( Qual #1411

May 12, 2015 9:49PM  Support Land
During Sticker Night tonight, I was charged for and now have in my collection Captain EO Sparks animated sticker, which I did not purchase. Can this please be reversed?

Did you save your receipt? - philliprocks  1153.0 #141 10:09PM
I usually keep all receipts, but unfortunately I don't have a receipt for something I didn't buy.   - Mauleficent  42.4 #0 12:34AM
@Admin Is this fixable? - DarthTinkerbell  415.3 #495 12:30AM
I would send in a support ticket.  - secretagentangel  1701.5 #88 1:18AM
secretagentangel! I posted this in Support.  Is there another way to do this?  Any help is greatly appreciated. - Mauleficent  42.4 #0 10:16AM
We will reverse this purchase shortly, thanks! - Admin 11:04AM
Admin, thank you so much!  It is greatly appreciated. - Mauleficent  42.4 #0 12:39PM
Admin, I have seen the reversal and credits back on my acct.  THANK YOU SO MUCH!!!  Mahalo! - Mauleficent  42.4 #0 10:23AM

 1000.5 #173 (DL Qual #112

May 6, 2015 2:53PM  Support Land
Hi @Admin, I just noticed today that the stickers in my collection are all mixed up. The latest ones bought used to show at the top, but now it's as though they were thrown into the air and landed wherever. I'd spent a lot of time on my PC arranging them, so I'm just wondering if it can be changed back? Thanks!

did you hit sort by any chance? Then they're alphabetized, except on mine they all are by alphabet with the mine train showing up in front of all! So there are glitches. Unless mine train maybe starts with A? πŸ˜‚ you can hit sort now and alphabetize them now if that helps. πŸ˜ƒ - secretagentangel  1701.5 #88 4:15PM
The mine train is showing first for me too. Hopefully it's a glitch that Admin can fix. - debbiev  1000.5 #173 6:40PM
@Admin - debbiev  1000.5 #173 3:01PM
Discombobulated? πŸ˜†Better check mine πŸ˜‹ - FrankenweenieVelinee  2231.9 #59 3:48PM
Sorry @debbiev. Hopefully it is just a glitch. I keep getting kicked out of MW and I have to log in.  - RadiatorSprings4Ever  1138.5 #143 5:13PM
I'm having the same issue.  - Atora  2697.0 #42 5:17PM
Same here! When I go check my notifications it says must log in than I go to check the lounge & go back to my notifications & it's fine it's so weird  - mandas1989  156.2 #2535 5:46PM
I had to log in today too, but the biggest pain is that my keystrokes are very slow & it takes a while for my typing to catch up to itself. - debbiev  1000.5 #173 6:27PM
I think they're working on something right now because we're having lots of glitches! Please send in support tix too! Admin - secretagentangel  1701.5 #88 6:27PM
Same here with Notifications. I sent a ticket in- hopefully it gets fixed soonπŸ˜ƒ - HandMeAChurroImmaFaint  5413.3 #17 2:43PM
HandMeAChurroImmaFaint I need to do that too. I am still having issues. - RadiatorSprings4Ever  1138.5 #143 5:41PM

Thanked by:   RadiatorSprings4Ever   MsTikiMermadam  
 292.0 #903 (DL Qual #368

May 3, 2015 7:51PM  Support Land
I'm having trouble navigating the app. I have tried several rims in the last half hour to get to my MW. Gave up on that and tried to find the restaurant on the pier in DCA that's the little mermaid theme so I could see about make reservations ( if you even need to do that). Nothing.

hi-Sorry you are having problems. Let's see if we can help. First, what kind of phone do you have? Have you tried clicking the 3 Bars in the top, left, then on the new page, look for MyMW on the left side - HandMeAChurroImmaFaint  5413.3 #17 8:05PM
So...I've been here forever, and I need help too. I cannot access MyMW on my phone anymore...comes up blank. Already logged out and back in.  I really don't want to uninstall the app. I have an iphone5. lol - Alicewhoareyou  1824.7 #79 8:13PM
My iPhone 5s  sometimes doesn't let me access mine so I turn off and on and usually it's back.  - secretagentangel  1701.5 #88 9:12PM
Alicewhoareyou if you're having the same issue I am all you need to do is, when mymw comes up blank click the navigation button and hit my mymw from there. Mine works every time from there. Good luck. - richiii3  667.7 #276 7:35AM
I have to do the same thing. I have an android phone. Only been like that for a week or so though. - RobnHood  139.2 #2814 8:41AM
Interesting richiii3! It worked. I wonder why we have to do a "workaround". - Alicewhoareyou  1824.7 #79 12:01PM
I'm using an iphone6. I guess we have to scroll all the way down a screen that looks blank to find My MW. I don't understand why there is a very, very long list of things to the left of an other wise white ( blank) screen.  - FairyGrandmother  292.0 #903 8:57PM
That page should be gray with a list of options in white. Maybe go to your MW, see if all is well , log in and out, turn off your phone, turn it back on then go back and log in. If you're still having problems, go to the bottom of that page on the side by clicking the 3 bars, send in a support  ticket, and if it can't be fixed right away, most are uninstalling then re installing the app.  - secretagentangel  1701.5 #88 9:11PM
@Admin - richiii3  667.7 #276 12:16PM
This post has been moved to Support - MouseWaitOfficialAccount 12:36PM

Thanked by:   BAO1953  
 4112.4 #27 (DL Qual #12

Apr 28, 2015 9:02AM  Support Land
Admin, I am not able to Reply. It looks like I'm replying, but then the replies disappear. This is on the Web Version and my Android Galaxy S4 app. Uninstalled and reinstalled and no change. I can Comment. Please help. Thank you Admin for your help.

@Winnie111286 click on the symbol  that is next to this oneπŸ”„ then click on RESOURCES, then click on SUPPORT from there you can write to the support team with your issue, and they will reply to you with an answer.  - MadameLeota  2886.2 #41 10:33AM
Test reply to help  Winnie. - Lelundrial  569.4 #335 9:23AM
test.... - valj84DisneyAddict  171.4 #2303 9:35AM
Let me know if you get this reply.  I can't see anything on my side. Thanks. - Winnie111286  4112.4 #27 11:06AM
I see your reply. - Lelundrial  569.4 #335 12:46PM
@@@MadameLeota I did send @@Admin an email this morning. All I can do now is wait. Thanks for your advice. I hope this gets fixed and doesn't interfere with Sticker night tonight. - Winnie111286  4112.4 #27 11:54AM
I hope not either! 😘 - MadameLeota  2886.2 #41 11:58AM
Do a test buy but don't approve the sale to see if the store works. Stickers should be something completely different than replies.  - secretagentangel  1701.5 #88 12:04PM
@@Admin  Will this problem interfere with my purchasing Stickers tonight? - Winnie111286  4112.4 #27 1:10PM

Thanked by:   Darlingwendi   suzieq65  
What if Walt never dreamed of Disneyland? What would your life be like? What would the world be like? Get Book Two of the VOYAGEERS Saga - The Great Storyteller - on Amazon. Buy the Paperback and get the Kindle version FREE! 

Thank you Admin! This book is a great read. I recommend it to anyone who is a Disney fan. Can't wait for the next one! - grumpypapa  3203.8 #38 8:38PM
Thank you for reading! - Admin  6:26PM
cant wait to read it - ebugsmama  17.8 #7234 10:32PM
Yours is much nicer than Mickeys - leopardditz2000  691.7 #258 7:34PM
After the video my 3 & 1/2 year old says, "that's cool!" It was. Very cool - MommyandBash  109.8 #3334 3:44PM

 690.6 #259 (DL Qual #159

Apr 21, 2015 9:05PM  Support Land

- E-Ticket  1377.3 #111 9:07PM
What is that??? I must have missed it!! Or is that the Club 33 auction sticker? - debbiev  1000.5 #173 9:11PM
MW paver - E-Ticket  1377.3 #111 9:20PM
Ok, thanks, I do have that one. I have so many I forgot I had it!😹 - debbiev  1000.5 #173 10:13PM

 292.0 #903 (DL Qual #368

Mar 26, 2015 7:34PM  Support Land
I'm trying to see the calendar/hours events. I keep getting this even though I already signed up.


 51.8 #4463 (DL Qual #960

Mar 19, 2015 2:41PM  Support Land
Can an admin please contact me immediately? I have tried to reset my password via FORGOT PASSWORD 5 times, used the template on the site, posted PM 2x onFB messenger, and Twitter without response. What do I have to do to get help?????


 4112.4 #27 (DL Qual #12

Mar 19, 2015 11:21AM  Support Land
Hi Admin, I received a Gift Sticker of a Popcorn Cart from kskating. It shows up in my Collection but not in my Stickers to pick. Would you please look into it. Thank you Admin for your help.

@Admin - Winnie111286  4112.4 #27 11:31AM

 376.8 #561 (DL Qual #897

Aug 11, 2014 10:23AM  Support Land
When I try to post it tells me to turn in the background refresh for Mousewait but when I go into the settings Mousewait isn't an option to turn on or off.

What phone are you on?  You should send in a ticket too! - secretagentangel  1701.5 #88 8:09PM
Haha sorry about reposting this, I hit hub and I went to support instead!! - secretagentangel  1701.5 #88 8:10PM
I can post, but everything is a mess in the post . I even uninstalled and reinstalled. Galaxy S4 - Winnie111286  4112.4 #27 10:00AM
I can't post. the app tells me to verify my account but I've not received the email to confirm. Iau have deleted it 😞 - frank-sanchez@live.com  2.1 #0 3:21PM

 26.4 #0 ( Qual #1806

Aug 4, 2014 9:33PM  Support Land
Anyone else having a problem posting or changing their bio???

Had one problem with one pic but it posted another - evilemohand  726.6 #244 9:38PM
I'm trying to change my bio but it won't save... - TattooedPrincess  26.4 #0 10:00PM

Your Donations Help Us Make MouseWait Better!

TOP MWs of the WEEK

1.MelodyMouse 262.82 #16  
2.Winnie111286 134.53 #27  
3.jacdanfan 114.25 #4  
4.MadameLeota 111.39 #41  
5.goofygal 98.74 #6  
6.MarshaMouse 79.87 #23  
7.JPatDL 68.45 #223  
8.SPandEvLover 58.08 #33  
9.Coaster 53.52 #1  
10.1Princess3Princes 51.11 #440  

MW Quality Top 100    Monthly Leaders   Top 100 MouseRank Leaders  Top 50 News  Monthly Wait Time Leaders


Use this link to do your shopping on Amazon.com and MouseWait benefits from your purchases!






Get Disneyland and MouseWait News before anyone else! Join our Priority Text List today.


By UsernameBy Keyword