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 3672.9 #32 (DL Qual #14

May 20, 2015 8:22AM  Support Land
Hi Admin,    I just sent you a support ticket, which I hope you got. I can't get into the lounge on my phone. I am currently on the computer. Thanks for your help.

@@Admin - Winnie111286  3672.9 #32 8:24AM
Is anyone else having any problems? - Winnie111286  3672.9 #32 8:29AM
Pretty big mess doing anything on here this morning. White screens with plain text code... spinning wait icons... somethings wrong. Mobile app is messed up - azcoolmom  250.7 #1266 9:06AM
So glad it's not just me this time. - Winnie111286  3672.9 #32 9:18AM
Yay!!!! I can finally get on! - MellieKay  165.5 #2399 10:59AM
@@Admin Just updated my support request and thanks for fixing the problem. I am able to get into the app again.  Thanks again. - Winnie111286  3672.9 #32 1:43PM

Thanked by:   TinkerToosh  
 101.5 #3439 (DL Qual #755

May 15, 2015 10:42PM  Support Land
Hey!  I just logged in after a week or so and the lounge's now have larger and more readable fonts on my Windows Phone 8.1!  Was it the work of the MouseWait team?  Or was it due to the recent phone software update?  Either way, it's a much more enjoyable experience reading the forums!


 3672.9 #32 (DL Qual #14

May 14, 2015 2:03PM  Support Land
@Admin  Sent a Support Ticket also. I am unable to Log into my account on my phone. Uninstalled and reinstalled. I log in and it keeps asking for me to do it again and then shuts down. Please help. As always, thanks for all your help Admin.

@@Admin Now I lost the Web Version too. - Winnie111286  3672.9 #32 2:34PM
@@Admin. Thank you for fixing the problem. I can finally log back in.  Thank you for your help. - Winnie111286  3672.9 #32 10:50PM

 41.9 #0 ( Qual #1389

May 12, 2015 9:49PM  Support Land
During Sticker Night tonight, I was charged for and now have in my collection Captain EO Sparks animated sticker, which I did not purchase. Can this please be reversed?

Did you save your receipt? - philliprocks  1116.1 #144 10:09PM
I usually keep all receipts, but unfortunately I don't have a receipt for something I didn't buy.   - Mauleficent  41.9 #0 12:34AM
@Admin Is this fixable? - DarthTinkerbell  380.3 #547 12:30AM
I would send in a support ticket.  - secretagentangel  1580.1 #95 1:18AM
secretagentangel! I posted this in Support.  Is there another way to do this?  Any help is greatly appreciated. - Mauleficent  41.9 #0 10:16AM
We will reverse this purchase shortly, thanks! - Admin 11:04AM
Admin, thank you so much!  It is greatly appreciated. - Mauleficent  41.9 #0 12:39PM
Admin, I have seen the reversal and credits back on my acct.  THANK YOU SO MUCH!!!  Mahalo! - Mauleficent  41.9 #0 10:23AM

 983.0 #172 (DL Qual #113

May 6, 2015 2:53PM  Support Land
Hi @Admin, I just noticed today that the stickers in my collection are all mixed up. The latest ones bought used to show at the top, but now it's as though they were thrown into the air and landed wherever. I'd spent a lot of time on my PC arranging them, so I'm just wondering if it can be changed back? Thanks!

did you hit sort by any chance? Then they're alphabetized, except on mine they all are by alphabet with the mine train showing up in front of all! So there are glitches. Unless mine train maybe starts with A? πŸ˜‚ you can hit sort now and alphabetize them now if that helps. πŸ˜ƒ - secretagentangel  1580.1 #95 4:15PM
The mine train is showing first for me too. Hopefully it's a glitch that Admin can fix. - debbiev  983.0 #172 6:40PM
@Admin - debbiev  983.0 #172 3:01PM
Discombobulated? πŸ˜†Better check mine πŸ˜‹ - FrankenweenieVelinee  2071.6 #65 3:48PM
Sorry @debbiev. Hopefully it is just a glitch. I keep getting kicked out of MW and I have to log in.  - RadiatorSprings4Ever  1115.8 #145 5:13PM
I'm having the same issue.  - Atora  2574.1 #45 5:17PM
Same here! When I go check my notifications it says must log in than I go to check the lounge & go back to my notifications & it's fine it's so weird  - mandas1989  131.1 #2926 5:46PM
I had to log in today too, but the biggest pain is that my keystrokes are very slow & it takes a while for my typing to catch up to itself. - debbiev  983.0 #172 6:27PM
I think they're working on something right now because we're having lots of glitches! Please send in support tix too! Admin - secretagentangel  1580.1 #95 6:27PM
Same here with Notifications. I sent a ticket in- hopefully it gets fixed soonπŸ˜ƒ - HandMeAChurroImmaFaint  5271.5 #16 2:43PM
HandMeAChurroImmaFaint I need to do that too. I am still having issues. - RadiatorSprings4Ever  1115.8 #145 5:41PM

Thanked by:   RadiatorSprings4Ever   MsTikiMermadam  
 278.0 #998 (DL Qual #367

May 3, 2015 7:51PM  Support Land
I'm having trouble navigating the app. I have tried several rims in the last half hour to get to my MW. Gave up on that and tried to find the restaurant on the pier in DCA that's the little mermaid theme so I could see about make reservations ( if you even need to do that). Nothing.

hi-Sorry you are having problems. Let's see if we can help. First, what kind of phone do you have? Have you tried clicking the 3 Bars in the top, left, then on the new page, look for MyMW on the left side - HandMeAChurroImmaFaint  5271.5 #16 8:05PM
So...I've been here forever, and I need help too. I cannot access MyMW on my phone anymore...comes up blank. Already logged out and back in.  I really don't want to uninstall the app. I have an iphone5. lol - Alicewhoareyou  1708.9 #83 8:13PM
My iPhone 5s  sometimes doesn't let me access mine so I turn off and on and usually it's back.  - secretagentangel  1580.1 #95 9:12PM
Alicewhoareyou if you're having the same issue I am all you need to do is, when mymw comes up blank click the navigation button and hit my mymw from there. Mine works every time from there. Good luck. - richiii3  627.7 #292 7:35AM
I have to do the same thing. I have an android phone. Only been like that for a week or so though. - RobnHood  75.1 #3878 8:41AM
Interesting richiii3! It worked. I wonder why we have to do a "workaround". - Alicewhoareyou  1708.9 #83 12:01PM
I'm using an iphone6. I guess we have to scroll all the way down a screen that looks blank to find My MW. I don't understand why there is a very, very long list of things to the left of an other wise white ( blank) screen.  - FairyGrandmother  278.0 #998 8:57PM
That page should be gray with a list of options in white. Maybe go to your MW, see if all is well , log in and out, turn off your phone, turn it back on then go back and log in. If you're still having problems, go to the bottom of that page on the side by clicking the 3 bars, send in a support  ticket, and if it can't be fixed right away, most are uninstalling then re installing the app.  - secretagentangel  1580.1 #95 9:11PM
@Admin - richiii3  627.7 #292 12:16PM
This post has been moved to Support - MouseWaitOfficialAccount 12:36PM

Thanked by:   BAO1953  
 3672.9 #32 (DL Qual #14

Apr 28, 2015 9:02AM  Support Land
Admin, I am not able to Reply. It looks like I'm replying, but then the replies disappear. This is on the Web Version and my Android Galaxy S4 app. Uninstalled and reinstalled and no change. I can Comment. Please help. Thank you Admin for your help.

@Winnie111286 click on the symbol  that is next to this oneπŸ”„ then click on RESOURCES, then click on SUPPORT from there you can write to the support team with your issue, and they will reply to you with an answer.  - MadameLeota  2737.5 #41 10:33AM
Test reply to help  Winnie. - Lelundrial  561.1 #333 9:23AM
test.... - valj84DisneyAddict  142.0 #2755 9:35AM
Let me know if you get this reply.  I can't see anything on my side. Thanks. - Winnie111286  3672.9 #32 11:06AM
I see your reply. - Lelundrial  561.1 #333 12:46PM
@@@MadameLeota I did send @@Admin an email this morning. All I can do now is wait. Thanks for your advice. I hope this gets fixed and doesn't interfere with Sticker night tonight. - Winnie111286  3672.9 #32 11:54AM
I hope not either! 😘 - MadameLeota  2737.5 #41 11:58AM
Do a test buy but don't approve the sale to see if the store works. Stickers should be something completely different than replies.  - secretagentangel  1580.1 #95 12:04PM
@@Admin  Will this problem interfere with my purchasing Stickers tonight? - Winnie111286  3672.9 #32 1:10PM

Thanked by:   Darlingwendi   suzieq65  
Disneyland unFORECAST (BETA) is here! Top MouseWaiters giving you the rundown of what's happening at the Disneyland Resort. The unFORECAST now has its own page on the web www.unFORECAST.com

unFORECAST for the week of June 1, 2015

This Friday marks the first day of the SoCal Select blockouts (that last through the end of Summer). Expect decent crowds this week--our Historical Crowd Index shows high-70s. The Parks are on late hours through the end of Summer and have selectively extended hours in DCA (Sunday and tonight). Things should ramp up on Friday and it should be a busy weekend. We are still at pre-Summer crowd levels, so now is the time to go if you want to beat the big crowds this Summer. Watch MouseWait for real-time Crowd Index updates as the Resort becomes unpredictable this time of year. - Admin Jun 1, 2015 3:19PM



We have always noticed that Saturdays are better than Sundays! We always come on the weekend and say we want to leave at dinner time on Sunday, but always leave by 11-12 because there are so many people. We love Saturday!! - 1Princess3Princes  398.5 #523 5:39PM
I agree. I think it has to do with most passes being blocked - PoohSizedGuy  18.5 #7003 11:53PM
I love these posts!  I do have a question/request/suggestion...is there a way to only show the 3-4 most recent posts?  It's a lot to scroll through. @@Admin - TiggersAndTinks  124.7 #3017 5:08AM
I second this. The info is great to have, but it's too long.  - 1HitchhikingGhost  228.3 #1551 5:04PM
Thanks for these updates. I love them!  - Dizkid  364.2 #581 6:07PM
It's Dance the Magic this weekend-always adds to the crowds too!!! - TinkerSchelle  1527.3 #98 8:23PM
What is dance the magic?? - bks4lou  183.6 #2119 4:40PM
Dance studios sign up and dancers come and do a little "pre-parade" along the route. It's cute ;) - TinkerSchelle  1527.3 #98 1:05PM
@bks4lou sorry-I just saw this question ;) - TinkerSchelle  1527.3 #98 1:06PM
thank you. No worries. I just figured out how to find my old comments to see replies :)  - bks4lou  183.6 #2119 8:21PM
I'll sport my hotpants.  - Butterlina  1525.4 #99 11:54PM
This is always fun - MickeyLumboCM  1013.9 #168 4:21AM
we went when I was younger, had a BLAST! - Malefitiff  8.9 #10735 4:03PM

 681.2 #255 (DL Qual #162

Apr 21, 2015 9:05PM  Support Land

- E-Ticket  1361.2 #111 9:07PM
What is that??? I must have missed it!! Or is that the Club 33 auction sticker? - debbiev  983.0 #172 9:11PM
MW paver - E-Ticket  1361.2 #111 9:20PM
Ok, thanks, I do have that one. I have so many I forgot I had it!😹 - debbiev  983.0 #172 10:13PM

 278.0 #998 (DL Qual #367

Mar 26, 2015 7:34PM  Support Land
I'm trying to see the calendar/hours events. I keep getting this even though I already signed up.


 51.8 #4441 (DL Qual #939

Mar 19, 2015 2:41PM  Support Land
Can an admin please contact me immediately? I have tried to reset my password via FORGOT PASSWORD 5 times, used the template on the site, posted PM 2x onFB messenger, and Twitter without response. What do I have to do to get help?????


 3672.9 #32 (DL Qual #14

Mar 19, 2015 11:21AM  Support Land
Hi Admin, I received a Gift Sticker of a Popcorn Cart from kskating. It shows up in my Collection but not in my Stickers to pick. Would you please look into it. Thank you Admin for your help.

@Admin - Winnie111286  3672.9 #32 11:31AM

 376.8 #556 (DL Qual #878

Aug 11, 2014 10:23AM  Support Land
When I try to post it tells me to turn in the background refresh for Mousewait but when I go into the settings Mousewait isn't an option to turn on or off.

What phone are you on?  You should send in a ticket too! - secretagentangel  1580.1 #95 8:09PM
Haha sorry about reposting this, I hit hub and I went to support instead!! - secretagentangel  1580.1 #95 8:10PM
I can post, but everything is a mess in the post . I even uninstalled and reinstalled. Galaxy S4 - Winnie111286  3672.9 #32 10:00AM
I can't post. the app tells me to verify my account but I've not received the email to confirm. Iau have deleted it 😞 - frank-sanchez@live.com  2.1 #0 3:21PM

 26.4 #0 ( Qual #1769

Aug 4, 2014 9:33PM  Support Land
Anyone else having a problem posting or changing their bio???

Had one problem with one pic but it posted another - evilemohand  668.9 #265 9:38PM
I'm trying to change my bio but it won't save... - TattooedPrincess  26.4 #0 10:00PM

 101.5 #3439 (DL Qual #755

Jul 15, 2014 6:57PM  Support Land
Getting this error on WP8, nokia 1020.

Any thoughts? I can still post from the app and see wait times but can't see data like show times. - clawton  101.5 #3439 9:10AM

Use this link (save it as a bookmark to make it easy) before you add things to your Amazon and MouseWait will receive 5% of your purchase! Thank you for your support!

Purchased the Voyageers book through this link so MW benefits twice  - UTDISNEYFAMILY  1616.6 #92 4:48PM
Spent $490 on it the other day - CVDisneyland  386.6 #540 12:40PM
Thank you! - Admin  5:04PM
I didn't know about this. I'll do it next time I'm going to shop with Amazon! - melissameow  23.0 #6281 3:23AM
@otilegna - pikarich  3942.0 #27 9:34AM

 463.5 #432 (DL Qual #418

Jul 13, 2014 9:23AM  Support Land
Updated to the latest version of android and now i have no wait times no crowed index the dashboard is blank. wait times are from yesterday at 11:37pm. No bueno


 3672.9 #32 (DL Qual #14

Jun 28, 2014 11:03AM  Support Land
Hi Admin, I am having problems with"replies" again. Sometimes it lets me post. but most of the time I have to use the Web version. I am Android user. Thanks Admin for your help.

Last night I couldn't reply to comments on iPhone 5 & iPad. - debbiev  983.0 #172 11:06AM
Glad to know it's not just me. I'm on the Web now. - Winnie111286  3672.9 #32 10:54PM
Be sure to send a support ticket in. 😊 - HandMeAChurroImmaFaint  5271.5 #16 10:56PM
Thanks. I ust sent one. - Winnie111286  3672.9 #32 11:55PM
Hello I need help every time I sent to verify my email I don't get no email to verify my email I'm trying to verify for I could contribute to the forums and conversations - flyhighsounds  7.8 #0 4:31PM

 604.4 #306 (DL Qual #239

Jun 24, 2014 9:37AM  Support Land
Yesterday I was in the parks and could not enter any wait times. I uninstalled and reinstalled MW. Then logged in again as suggested by Plumiegirl, but it still didn't work. I an on android Galaxy 4S. Any other ideas? Anyone else having problems?

I have the Same issues. I can't like posts either from my android, only on my iPad. I also notice that when I want to comment from my android it constantly tells me I have to log in first. I've have also tried uninstalling and reinstalling with no changes - thatgirljenn  1456.0 #102 9:42AM
Glad to know it's not just me.  I have done the same and there has been no improvement. - potatohead25  604.4 #306 2:06PM
I'm having the same issues with my S4.Β  MW is basically useless on my phone.Β  I've uninstalled & reinstalled, cleared cache, etc... I have to use my laptop If I want to post, comment, like, thank, etc... - DisneyPiratePrincess  174.0 #2250 9:55AM
I hear your frustration.  It's really hard to be at the parks without MW functioning properly. - potatohead25  604.4 #306 2:06PM
I have been having that oroblem for months.  - Winnie111286  3672.9 #32 12:27PM

Thanked by:   DisneyPiratePrincess   kforehand  
 89.2 #3620 (DL Qual #3720

Jun 25, 2014 8:46AM  Support Land
Test


 1361.2 #111 (DL Qual #99

May 22, 2014 10:00PM  Support Land
Windows phone I can only post to the hub

this should be fixed now. thanks. - madmunsterdaddy  89.2 #3620 8:51AM
Thanks I can change it  now but cannot successfully post the last two days - E-Ticket  1361.2 #111 12:00AM

Thanked by:   missariel33  
 3672.9 #32 (DL Qual #14

Jun 11, 2014 7:23AM  Support Land
Good morning Admin, I was advised to send Support a post. Last night I purchased Stickers for a total of 60 credits. My account was reduced by 70 credits in the balance. 10 credits too much. Can you check on this, please? Thanks Admin.


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