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May 27, 2015 2:44PM 
Our new MagicPlan Calendar for iOS integrates several functions. You can see blockout dates for ALL passes on one page. Press on any date (currently updated through July 4) to see hours, events, showtimes, AND our Historical Crowd Index for that day. You can add as many days as you want to your MagicPlan, and view all of your dates on one page (you can even add your own notes to the page). This is  More...

For Android, PLEASE?!  - AKMouse  472.4 #412 6:30PM
Yes please :) - AliceInWaiting  71.1 #3947 7:01PM
This is soooo easy to use even I can do it!  Thanks @@Admin I love this feature!!! - DisneyGrandma  853.8 #195 9:08AM
I already started putting our next trip in! - MellieKay  164.0 #2420 9:02AM
This is soooo easy to use even I can do it!  Thanks @@Admin I love this feature!!! - DisneyGrandma  853.8 #195 9:08AM

 3614.3 #34 (DL Qual #16

May 20, 2015 8:22AM  Support Land
Hi Admin,    I just sent you a support ticket, which I hope you got. I can't get into the lounge on my phone. I am currently on the computer. Thanks for your help.

@@Admin - Winnie111286  3614.3 #34 8:24AM
Is anyone else having any problems? - Winnie111286  3614.3 #34 8:29AM
Pretty big mess doing anything on here this morning. White screens with plain text code... spinning wait icons... somethings wrong. Mobile app is messed up - azcoolmom  250.6 #1266 9:06AM
So glad it's not just me this time. - Winnie111286  3614.3 #34 9:18AM
Yay!!!! I can finally get on! - MellieKay  164.0 #2420 10:59AM
@@Admin Just updated my support request and thanks for fixing the problem. I am able to get into the app again.  Thanks again. - Winnie111286  3614.3 #34 1:43PM

Thanked by:   TinkerToosh  
 101.5 #3437 (DL Qual #754

May 15, 2015 10:42PM  Support Land
Hey!  I just logged in after a week or so and the lounge's now have larger and more readable fonts on my Windows Phone 8.1!  Was it the work of the MouseWait team?  Or was it due to the recent phone software update?  Either way, it's a much more enjoyable experience reading the forums!


 3614.3 #34 (DL Qual #16

May 14, 2015 2:03PM  Support Land
@Admin  Sent a Support Ticket also. I am unable to Log into my account on my phone. Uninstalled and reinstalled. I log in and it keeps asking for me to do it again and then shuts down. Please help. As always, thanks for all your help Admin.

@@Admin Now I lost the Web Version too. - Winnie111286  3614.3 #34 2:34PM
@@Admin. Thank you for fixing the problem. I can finally log back in.  Thank you for your help. - Winnie111286  3614.3 #34 10:50PM

 41.9 #0 ( Qual #1380

May 12, 2015 9:49PM  Support Land
During Sticker Night tonight, I was charged for and now have in my collection Captain EO Sparks animated sticker, which I did not purchase. Can this please be reversed?

Did you save your receipt? - philliprocks  1113.7 #145 10:09PM
I usually keep all receipts, but unfortunately I don't have a receipt for something I didn't buy.   - Mauleficent  41.9 #0 12:34AM
@Admin Is this fixable? - DarthTinkerbell  375.1 #558 12:30AM
I would send in a support ticket.  - secretagentangel  1555.5 #95 1:18AM
secretagentangel! I posted this in Support.  Is there another way to do this?  Any help is greatly appreciated. - Mauleficent  41.9 #0 10:16AM
We will reverse this purchase shortly, thanks! - Admin 11:04AM
Admin, thank you so much!  It is greatly appreciated. - Mauleficent  41.9 #0 12:39PM
Admin, I have seen the reversal and credits back on my acct.  THANK YOU SO MUCH!!!  Mahalo! - Mauleficent  41.9 #0 10:23AM

 981.6 #172 (DL Qual #113

May 6, 2015 2:53PM  Support Land
Hi @Admin, I just noticed today that the stickers in my collection are all mixed up. The latest ones bought used to show at the top, but now it's as though they were thrown into the air and landed wherever. I'd spent a lot of time on my PC arranging them, so I'm just wondering if it can be changed back? Thanks!

did you hit sort by any chance? Then they're alphabetized, except on mine they all are by alphabet with the mine train showing up in front of all! So there are glitches. Unless mine train maybe starts with A? πŸ˜‚ you can hit sort now and alphabetize them now if that helps. πŸ˜ƒ - secretagentangel  1555.5 #95 4:15PM
The mine train is showing first for me too. Hopefully it's a glitch that Admin can fix. - debbiev  981.6 #172 6:40PM
@Admin - debbiev  981.6 #172 3:01PM
Discombobulated? πŸ˜†Better check mine πŸ˜‹ - FrankenweenieVelinee  2054.0 #65 3:48PM
Sorry @debbiev. Hopefully it is just a glitch. I keep getting kicked out of MW and I have to log in.  - RadiatorSprings4Ever  1107.4 #149 5:13PM
I'm having the same issue.  - Atora  2565.9 #45 5:17PM
Same here! When I go check my notifications it says must log in than I go to check the lounge & go back to my notifications & it's fine it's so weird  - mandas1989  125.8 #2987 5:46PM
I had to log in today too, but the biggest pain is that my keystrokes are very slow & it takes a while for my typing to catch up to itself. - debbiev  981.6 #172 6:27PM
I think they're working on something right now because we're having lots of glitches! Please send in support tix too! Admin - secretagentangel  1555.5 #95 6:27PM
Same here with Notifications. I sent a ticket in- hopefully it gets fixed soonπŸ˜ƒ - HandMeAChurroImmaFaint  5265.7 #16 2:43PM
HandMeAChurroImmaFaint I need to do that too. I am still having issues. - RadiatorSprings4Ever  1107.4 #149 5:41PM

Thanked by:   RadiatorSprings4Ever   MsTikiMermadam  
 278.0 #995 (DL Qual #365

May 3, 2015 7:51PM  Support Land
I'm having trouble navigating the app. I have tried several rims in the last half hour to get to my MW. Gave up on that and tried to find the restaurant on the pier in DCA that's the little mermaid theme so I could see about make reservations ( if you even need to do that). Nothing.

hi-Sorry you are having problems. Let's see if we can help. First, what kind of phone do you have? Have you tried clicking the 3 Bars in the top, left, then on the new page, look for MyMW on the left side - HandMeAChurroImmaFaint  5265.7 #16 8:05PM
So...I've been here forever, and I need help too. I cannot access MyMW on my phone anymore...comes up blank. Already logged out and back in.  I really don't want to uninstall the app. I have an iphone5. lol - Alicewhoareyou  1686.9 #84 8:13PM
My iPhone 5s  sometimes doesn't let me access mine so I turn off and on and usually it's back.  - secretagentangel  1555.5 #95 9:12PM
Alicewhoareyou if you're having the same issue I am all you need to do is, when mymw comes up blank click the navigation button and hit my mymw from there. Mine works every time from there. Good luck. - richiii3  600.4 #308 7:35AM
I have to do the same thing. I have an android phone. Only been like that for a week or so though. - RobnHood  59.4 #4226 8:41AM
Interesting richiii3! It worked. I wonder why we have to do a "workaround". - Alicewhoareyou  1686.9 #84 12:01PM
I'm using an iphone6. I guess we have to scroll all the way down a screen that looks blank to find My MW. I don't understand why there is a very, very long list of things to the left of an other wise white ( blank) screen.  - FairyGrandmother  278.0 #995 8:57PM
That page should be gray with a list of options in white. Maybe go to your MW, see if all is well , log in and out, turn off your phone, turn it back on then go back and log in. If you're still having problems, go to the bottom of that page on the side by clicking the 3 bars, send in a support  ticket, and if it can't be fixed right away, most are uninstalling then re installing the app.  - secretagentangel  1555.5 #95 9:11PM
@Admin - richiii3  600.4 #308 12:16PM
This post has been moved to Support - MouseWaitOfficialAccount 12:36PM

Thanked by:   BAO1953  
 3614.3 #34 (DL Qual #16

Apr 28, 2015 9:02AM  Support Land
Admin, I am not able to Reply. It looks like I'm replying, but then the replies disappear. This is on the Web Version and my Android Galaxy S4 app. Uninstalled and reinstalled and no change. I can Comment. Please help. Thank you Admin for your help.

@Winnie111286 click on the symbol  that is next to this oneπŸ”„ then click on RESOURCES, then click on SUPPORT from there you can write to the support team with your issue, and they will reply to you with an answer.  - MadameLeota  2632.1 #42 10:33AM
Test reply to help  Winnie. - Lelundrial  560.4 #331 9:23AM
test.... - valj84DisneyAddict  137.8 #2823 9:35AM
Let me know if you get this reply.  I can't see anything on my side. Thanks. - Winnie111286  3614.3 #34 11:06AM
I see your reply. - Lelundrial  560.4 #331 12:46PM
@@@MadameLeota I did send @@Admin an email this morning. All I can do now is wait. Thanks for your advice. I hope this gets fixed and doesn't interfere with Sticker night tonight. - Winnie111286  3614.3 #34 11:54AM
I hope not either! 😘 - MadameLeota  2632.1 #42 11:58AM
Do a test buy but don't approve the sale to see if the store works. Stickers should be something completely different than replies.  - secretagentangel  1555.5 #95 12:04PM
@@Admin  Will this problem interfere with my purchasing Stickers tonight? - Winnie111286  3614.3 #34 1:10PM

Thanked by:   Darlingwendi   suzieq65  
Download VOYAGEERS to your device today! Discover the VOYAGEERS Society, and the magical Main Street Realm in this action packed adventure for kids of ALL ages! Also available on iBooks and Kobo. Follow the VOYAGEERS on Facebook for more info and behind the scenes exclusives.

Like normal I am late to the party. Reading it now - Tealtownfan  1015.5 #167 3:13PM
Got it! More than halfway thru it! It's a lot of fun!!!πŸ‘πŸ‘βœ¨βœ¨ - TinkerSchelle  1522.6 #99 10:53PM
- conant4  14.3 #8031 11:51AM
There are 100's of people standing at bag check. Lines backed up to La Brea Bakery. They've stopped people here to herd over people already in DCA over to DL. And, we see 100's of those folks standing at the gates.  - thompsonsyl  5.2 #16715 2:36AM

 670.3 #263 (DL Qual #166

Apr 21, 2015 9:05PM  Support Land

- E-Ticket  1360.6 #111 9:07PM
What is that??? I must have missed it!! Or is that the Club 33 auction sticker? - debbiev  981.6 #172 9:11PM
MW paver - E-Ticket  1360.6 #111 9:20PM
Ok, thanks, I do have that one. I have so many I forgot I had it!😹 - debbiev  981.6 #172 10:13PM

 278.0 #995 (DL Qual #365

Mar 26, 2015 7:34PM  Support Land
I'm trying to see the calendar/hours events. I keep getting this even though I already signed up.


 51.8 #4434 (DL Qual #935

Mar 19, 2015 2:41PM  Support Land
Can an admin please contact me immediately? I have tried to reset my password via FORGOT PASSWORD 5 times, used the template on the site, posted PM 2x onFB messenger, and Twitter without response. What do I have to do to get help?????


 3614.3 #34 (DL Qual #16

Mar 19, 2015 11:21AM  Support Land
Hi Admin, I received a Gift Sticker of a Popcorn Cart from kskating. It shows up in my Collection but not in my Stickers to pick. Would you please look into it. Thank you Admin for your help.

@Admin - Winnie111286  3614.3 #34 11:31AM

 376.8 #554 (DL Qual #874

Aug 11, 2014 10:23AM  Support Land
When I try to post it tells me to turn in the background refresh for Mousewait but when I go into the settings Mousewait isn't an option to turn on or off.

What phone are you on?  You should send in a ticket too! - secretagentangel  1555.5 #95 8:09PM
Haha sorry about reposting this, I hit hub and I went to support instead!! - secretagentangel  1555.5 #95 8:10PM
I can post, but everything is a mess in the post . I even uninstalled and reinstalled. Galaxy S4 - Winnie111286  3614.3 #34 10:00AM
I can't post. the app tells me to verify my account but I've not received the email to confirm. Iau have deleted it 😞 - frank-sanchez@live.com  2.1 #0 3:21PM

 26.4 #0 ( Qual #1762

Aug 4, 2014 9:33PM  Support Land
Anyone else having a problem posting or changing their bio???

Had one problem with one pic but it posted another - evilemohand  667.3 #265 9:38PM
I'm trying to change my bio but it won't save... - TattooedPrincess  26.4 #0 10:00PM

 101.5 #3437 (DL Qual #754

Jul 15, 2014 6:57PM  Support Land
Getting this error on WP8, nokia 1020.

Any thoughts? I can still post from the app and see wait times but can't see data like show times. - clawton  101.5 #3437 9:10AM

Subscribe to the MouseWait Email NEWSletter for Disneyland and MouseWait news, and never miss an update! 

Nice pic!πŸ“· - Stitchcrazy62622  15.4 #7712 10:18PM

 461.0 #431 (DL Qual #432

Jul 13, 2014 9:23AM  Support Land
Updated to the latest version of android and now i have no wait times no crowed index the dashboard is blank. wait times are from yesterday at 11:37pm. No bueno


 3614.3 #34 (DL Qual #16

Jun 28, 2014 11:03AM  Support Land
Hi Admin, I am having problems with"replies" again. Sometimes it lets me post. but most of the time I have to use the Web version. I am Android user. Thanks Admin for your help.

Last night I couldn't reply to comments on iPhone 5 & iPad. - debbiev  981.6 #172 11:06AM
Glad to know it's not just me. I'm on the Web now. - Winnie111286  3614.3 #34 10:54PM
Be sure to send a support ticket in. 😊 - HandMeAChurroImmaFaint  5265.7 #16 10:56PM
Thanks. I ust sent one. - Winnie111286  3614.3 #34 11:55PM
Hello I need help every time I sent to verify my email I don't get no email to verify my email I'm trying to verify for I could contribute to the forums and conversations - flyhighsounds  7.8 #0 4:31PM

 604.4 #304 (DL Qual #237

Jun 24, 2014 9:37AM  Support Land
Yesterday I was in the parks and could not enter any wait times. I uninstalled and reinstalled MW. Then logged in again as suggested by Plumiegirl, but it still didn't work. I an on android Galaxy 4S. Any other ideas? Anyone else having problems?

I have the Same issues. I can't like posts either from my android, only on my iPad. I also notice that when I want to comment from my android it constantly tells me I have to log in first. I've have also tried uninstalling and reinstalling with no changes - thatgirljenn  1437.7 #103 9:42AM
Glad to know it's not just me.  I have done the same and there has been no improvement. - potatohead25  604.4 #304 2:06PM
I'm having the same issues with my S4.Β  MW is basically useless on my phone.Β  I've uninstalled & reinstalled, cleared cache, etc... I have to use my laptop If I want to post, comment, like, thank, etc... - DisneyPiratePrincess  173.7 #2252 9:55AM
I hear your frustration.  It's really hard to be at the parks without MW functioning properly. - potatohead25  604.4 #304 2:06PM
I have been having that oroblem for months.  - Winnie111286  3614.3 #34 12:27PM

Thanked by:   DisneyPiratePrincess   kforehand  
 89.2 #3618 (DL Qual #3715

Jun 25, 2014 8:46AM  Support Land
Test


 1360.6 #111 (DL Qual #99

May 22, 2014 10:00PM  Support Land
Windows phone I can only post to the hub

this should be fixed now. thanks. - madmunsterdaddy  89.2 #3618 8:51AM
Thanks I can change it  now but cannot successfully post the last two days - E-Ticket  1360.6 #111 12:00AM

Thanked by:   missariel33  
 3614.3 #34 (DL Qual #16

Jun 11, 2014 7:23AM  Support Land
Good morning Admin, I was advised to send Support a post. Last night I purchased Stickers for a total of 60 credits. My account was reduced by 70 credits in the balance. 10 credits too much. Can you check on this, please? Thanks Admin.


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