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With the craziness of the Reunion happening this weekend, and over a week with very little sleep due to our new server upgrade/migration, I have been so far behind on everything it's unreal. I wanted to sit down and write a proper response to what happened the other day.
Please know that I am deeply sorry for the glitch that happened in the Lounge the other day. It was the absolute last thing I would ever want to happen. I sincerely apologize to the MouseWaiters who were a part of this problem. We have always done everything in our power to protect privacy--I've spent thousands of dollars and tons of man hours creating a place that is a safe as it can possibly be (ask people like Dave, Coaster, Duchess, Sonja, Bullseye, and others who've been here since Day One). Each month, we make hundreds of modifications to our system in an attempt to improve performance and fix bugs. In almost five years we've never had a situation like this happen (post-user logins). I know our track record doesn't make it better for the people who had their direct messages exposed, and I am not trying to make excuses for what happened, but I want everyone to know that we never make haphazard changes to our code that could potentially jeopardize private info.
This is what happened: after the move to our new dedicated system last week, it became necessary to tune our Litespeed server by activating caching. This is a routine adjustment from our server admin and to my knowledge, a change from our server side has NEVER affected our site code. Adjustments made by our server admins are considered "safe changes" and they don't require our developers to be present. The modification by our server admin caused some user pages to be cached, so if you happened to be in the Lounge at the time, and then pressed on Notifications, you could see that user's notifications, including any DMs. The Lounge randomly switched between several users for a period of about an hour. To my knowledge, there was no way to target a specific user's Notifications through searching. I first learned of this while I was on the road at 5:13pm and I immediately sent messages out to our team to fix this problem. By 5:22pm my server admin responded after removing the previous modifications. By 5:28pm I verified that the problem was resolved on my mobile device.
As a precaution, I have cleared ALL DMs from the Lounge from 5-13 back to the beginning (this happened last night). We are also looking into making it easier to delete DMs, and a possible auto-delete feature.
It is important to know (which was the point of my original post) that our system was not "breached" or attacked by anyone. No one broke in and sifted through user accounts. The glitch did not affect all users. I rapidly drafted my original post to dispel any rumors about an alleged breach.
Please remember, that according to our terms, we have never recommended sharing private information on MouseWait. I designed DMs to be a way to further relationships with other MWers--not to store private information. If you choose to send or store private information on MW then you do so at your own risk. No matter how many layers of security we have added over the years, this is the Internet, and anytime you post something on ANY site, there is a remote possibility that your information could be compromised.
Again, I apologize to the MouseWaiters who were affected by this and we will do everything in our power to make sure it never happens again.
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Get 100 Credits for staying at the Hojo Anaheim! Just fill out this form and we'll get the Credits added to your account. When you stay at the Hojo, you help us continue to improve MouseWait. Call their in house reservation number and remember to mention MouseWait--you will love everything about the Hojo!
Credits Hall of Fame. This real-time list honors the top Credits purchasers by showing the total number of Credits purchased. These MouseWaiters play an integral part in helping us maintain and innovate. Thank you to everyone who buys Credits in the MW iOS app, TRIVILATOR, and Goat Effect!
DISCOUNTED DISNEYLAND TICKETS THROUGH MOUSEWAIT! You get 2% off select tickets if you purchase on this page and use the code MOUSEWAIT at checkout. A percentage of your total purchase comes back to MouseWait, which helps cover our monthly maintenance and development expenses! You will also get 100 Credits if you email us your receipt along with your username!
MONTHLY WAIT TIME LEADERS REAL-TIME: Thank you to everyone who enters accurate wait times--you earn MouseRank Points, Credits, worldwide fame, and wealth beyond your wildest dreams when you enter wait times at the Park (ok maybe not the last two things). Please remember to ONLY enter wait times that you have verified in person, this improves our algorithm substantially, thanks!
Disneyland unFORECAST (BETA) is here! Top MouseWaiters giving you the rundown of what's happening at the Disneyland Resort. The unFORECAST now has its own page on the web www.unFORECAST.com
unFORECAST for the week of May 18, 2015
24 Hour Day this Friday, expect big crowds! Both Parks will close early this week to prepare for the kickoff of the 60th Anniversary Celebration. Should be quiet leading up to this Friday, and the weekend should be PACKED! Watch MouseWait for real-time Crowd Index updates.
La Brea Bakery is the Official Restaurant of MouseWait! Thank you for supporting our partners. Join us Tuesdays 8pm at La Brea for Sticker Night. La Brea offers MouseWaiters a 15% discount during official MouseWait Meetups (Sticker Nights every Tuesday night, and other meetups that we announce in the Lounge).
Easily manage the social side of MouseWait for Disneyland and Disney World with our new mousetopia app for iOS. Post to the DL or WDW side, use your Stickers, and utilize our new MouseWait Messenger. Optimized for iOS 8 and the iPhone 6! See what's new here.