2490.9 #58 (DL Qual #339

Oct 24, 2013 10:56 PM  Disneyland Talk Land
And the pass problems continue. Now not only can they not get our pictures on our passes after 3 attempts, they have me down as having 2 passes and my wife no longer has a pass with her information according to my AP account information. Had anyone ever had an issue like this and if so how did you go about correcting it? We plan to call guest services tomorrow. I know this is probably not the right place for this, but we are growing increasingly frustrated. Thank you for any help or advice you may offer!

Do you have the Premiere pass (FL & CA)? We have had lots of issues with those since they are technically "Florida" passes. I would keep trying at City Hall. Some of the plaids there were able to fix my son's photo on his pass. It took almost 8 pictures and a good plaid before they got it fixed. - DLKenCA  2630.1 #49 11:11PM
We have 1 Premium Pass and 2 Deluxe passes. So far the plaids have tried to be helpful, however they act like they have never seen this before. The last time we were there a plaid walked us over to the photo shop so we could have our pictures retaken. During that visit they put a hold on our account, which meant that every time we wanted to get a discount a lead or manager had to come and verify the transaction. Tonight I noticed that they had put my information on 2 passes and removed her information. Thank You for your help. - sawman911  2490.9 #58 12:07AM
Ugh.  Sorry.   - Butterlina  1570.6 #105 12:08AM
Just trying to be patient and hope they can fix it soon. - sawman911  2490.9 #58 12:18AM
I'd be frustrated and probably have a tantrum and pout and be all crabby pantsed - Butterlina  1570.6 #105 12:21AM
So we got good news and bad news this morning. Good news is that our pictures are now on our passes. Bad news is that they can't change the information over the phone, so on our next visit we have to good to the ticket booth and correct the names. - sawman911  2490.9 #58 8:10AM

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