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Oct 4, 2013 2:14 PM  Disneyland Resort News Land
#News- A full fact sheet on the new Disney Parks Disability Access Service Card, which will replace the current Guest Assistance Card (GAC) on October 9. To see the full fact sheet and a helpful Q&A, click here.

The purpose of the new system is not to stop abusers of the GAC system. Any new system should and will make it harder for the system to be abused. They old system did not take into account several things that needed to be tweaked and improved. A lot if study, coordination and consultation with many different organizations went into designing the new system and I am sure it may need some adjustments. That is why it is considered a temp. Set up for now. I appreciate the way the Mouse Wait community has been so positive about the change. - JungleBum  1017.0 #166 9:12AM
Thank you! They already made it more accommodating by having it last for two weeks! Great news! Thanks BBM! - MrsSchnooks  3111.8 #40 2:29PM
Don't forget there are strict rules and guidelines in the state of ca in regards to discrimination. Cast members are trained to handle every possible senerio to handle issues that may affect someone of a hearing or visual affects than ur standard broken leg. Technically Disney cast should never ask for a doc note regarding any disability. All Disney is trying to do is prevent people from abusing the system from the new start day going forward by putting a picture on the gac and having that person be with the party at all times when getting on a ride basically it's a fast pass for disabled. - jecista3  56.9 #4274 9:44PM
Yes but now CMs can look at doctors notes if provided.  - IDVandalSkipperCM  2356.9 #53 2:37AM
Oh and no, it's not basically a fast pass. It is a return time issued based on the current wait time so essentially all guests are waiting the same amount of time for the attraction whether it's in line or "virtually" (elsewhere).   - IDVandalSkipperCM  2356.9 #53 3:07AM
We always bring documentation of our son who is living with high functioning autism since we have to have all the paperwork for his service/therapy dog. - BombFrogFormerCM  856.3 #194 4:26PM
Please be aware that there WILL BE CHANGES. This is a new process that is going out and it is key that guests are flexible as the changes happen. There have already been changes in the two weeks that CMs have been trained. PLEASE be patient with CMs as we learn this new process. Although we are trained in it, we don't know what to do until we actually work with the guests and the appropriate passes. If you do have any questions while you are in the park, chances are that Guest Relations CMs will be the best ones to assist you. Thank you! - IDVandalSkipperCM  2356.9 #53 2:41AM
But it's against ca law that we ask for a doc note if conditions are not so visible  - jecista3  56.9 #4274 8:43AM
In the new update, it was said that IF PROVIDED, CMs are allowed to look at the doctors note. They are not allowed to ask for one. - IDVandalSkipperCM  2356.9 #53 8:50AM
thank you all it will be a test for everyone cm and holders alike although it could take a while to work everything out at least a 2 week is a good start and im not going into an argument about what is or not the law its complicated and theres alot of confusion about it. - pikarich  3920.5 #27 10:14AM
So, I'm wondering who to tell to correct a mistake and I'm assuming City Hall/Chamber of Commerce? A guest got a GAC today telling the CM that they couldn't do stairs or stand very long in lines. They gave her a stamp on her pass that mentioned to use alternate entrance instead of stairs but when they went to get in line for HM the CM said they had to stand in the 45 minute line because there are no stairs. Do they get the CM's name at HM or talk to a lead?  - MrsSchnooks  3111.8 #40 12:40AM
MrsSchnooks, that would be the attraction. There are stairs at the end, correct? - IDVandalSkipperCM  2356.9 #53 6:47AM
Yes, stairs in the GAC queue but then they have the ramp but no stairs in regular queue if I remember correctly. Can anyone chime in? Thanks ID. Yeah, they went to City Hall afterwards and were treated very rudely actually. The cm just kept saying We can't do anything about wait times.  - MrsSchnooks  3111.8 #40 9:14AM
If they had the "no stairs pass" at HM, they'd be sent through the regular line. Because once they reach they stairs they can use the ramp. CMs can really only do what the pass tells them. Sometimes there is room for extra accomodation, other times not. - NoHolds  7.6 #11965 11:29AM
Thanks for the info Skipper, we are bringing Jack, our son who is living with high functioning autism during Veterans' Day weekend! - BombFrogFormerCM  856.3 #194 4:27PM
The equal wait time is what makes this fair to all guests. That right there should stop the abuse. - Hidden-mickey  13.5 #8313 8:51PM
Actually, this isn't and shouldn't be just about making it "fair". My friend who is in a wheelchair can't enjoy a full day of DL because of her disabilities. But she can do a good six hours and enjoy quite a bit with how the system is now. If we want to just focus on fair shouldn't she just be paying for a half day? There's a lot more to this that you aren't aware of. - MrsSchnooks  3111.8 #40 12:20AM
The new system will start tomorrow. From talking to a few CMs this weekend, expect long lines at City Hall/Chamber of Commerce tomorrow, so please be patient. Also, there will be new stations placed around the park for this new system. - BaseballMickey_CM  6963.4 #9 10:30PM
Yes please be patient! I know some might be frustrated by the changes, but by working together solutions can be found.  - NoHolds  7.6 #11965 10:34AM
The new system does not work. I have been bringing my special needs so for years every week and he can only handle being in the parks for an a hour maybe an hour and a half due to his health issues, but he Looks forward to going each week. Today it took almost an hour just to finish 1 ride. It's a shame they won't work with us. Everyday is a new struggle for him and to now have to deny him going to Disneyland each week is a shame. But he just can't do the wait times it's just too much for him. This is one very sad mom to have to take this activity away because they refuse to are the mistake or flaw in this new system. Won't be back to Disneyland.. Very sad - pippiap  3.1 #36530 7:58PM
Just an fyi, as of yesterday they were only giving ONE day GAC cards. No more 3 day cards even. - DLKenCA  2161.1 #61 2:33PM
Probably because it is still a GAC, the changes haven't taken effect yet, and they don't want to give out GAC for two weeks if it is only going to be good for a few more days. - bluefairy  643.3 #281 8:12PM
Yes, this is correct. We weren't planning on any attractions tonight but do use the pass for helping with the lines for the buses back to Toy Story lot. - MrsSchnooks  3111.8 #40 1:40AM
Thank you so much for the info! - missmimi90  1838.5 #78 3:43PM
I totally agree with taking a picture of the person with the disability. Maybe they can in certain circumstances where the person may have an AP they can just link it to the AP card. I am curious how this is going to work and really want to hear everyones reviews on it. We often take my friends son who had a kidney transplant and has many limitations that make it hard for him to wait in a line including needing "down time" which can cut into the return times they are giving-his condition is considered life threatening but curious how they determine special needs so it should be interesting to see these changes happen. - yellowtonka  241.5 #1382 3:49PM
I'm still really confused as it seems the new card only really applies to those who can't wait in the regular lines and not other accessibility options.  BF can't do stairs, so we don't mind the regular line, but some rides are hard to wait in regular line because of this.  Also I'm thinking about visual impairments and other issues that don't have to do with waiting. - Sarafina  488.1 #396 9:01PM
It is going to be all about communicating to the CM's. I was recently told no stairs and have realized if don't tell the CM then where the ride lets off I may get stairs. They are really great about that. Some passes when they've given them to me they ask if I can do stairs and will mark no stairs on the pass. - MrsSchnooks  3111.8 #40 1:44AM
I mean told by my dr no stairs - MrsSchnooks  3111.8 #40 1:44AM
When I was there, I was really worried that they were going to make me do the stairs on Indy. I had my crutches, and they made sure I exited the side with no stairs. When I went to HM, the CM there asked me if I would be able to do the stairs and head in normally. My only issue was with RSR. I was told to go to the regular line, and not informed of the guest kiosk. Found out about that here after the fact. - Lelundrial  560.0 #331 3:39PM
That keeps happening to me at RSR and I need to make sure I tell them no stairs. - MrsSchnooks  3111.8 #40 7:36PM
Yes just let the cm know. Some attractions you can cross back through the ride vehicle to the exit side with no stairs. Other rides you may not be ale to because time crucial dispatch intervals.  - NoHolds  7.6 #11965 11:38AM
Thank you BBM for the post, I think it is a great system. I'm sure the abuse will stop. I unfortunately have to use this for my disabilities (osteoarthritis in both knees and Lupus which make it almost impossible to do stairs and stand for extended periods of time)  - PixiePirateMaid  316.3 #752 12:00AM
I'm hoping all goes smoothly when I take my family to the parks Veterans' Day weekend.  Many of you, my fellow MWers, know my son Jack is living with high functioning autism.  We just started using the GAC last year and hope with the DAS he will be able to continue to enjoy his experiences at the parks!  We look forward to meeting up with 2Bornot2B and her family plus SOA and many others! - BombFrogFormerCM  856.3 #194 10:34AM
I hope to meet you and your family that weekend. - missmimi90  1838.5 #78 11:33AM
Hope to meet you that weekend! - lotusflow3r  172.3 #2280 11:54AM
We are leaving as soon as Jack finishes school (about 2:45pm) then trying to beat commuter traffic out of the Bay Area.  We are planning on spending the night with my Bachan who lives across from Seal Beach NWS, the ho to the parks the morning of 11/09...  Can't wait to do meet ups! - BombFrogFormerCM  856.3 #194 12:38PM
I have a question on the service dog part? Do we get these passes too then? I don't mind just want to know what to expect when we go to the part. And will there be a switch pass still for the dogs as well? I don't mind kenneling my dog but sometimes she gets antsy being away from me because her job is to alert me, and me being somewhat taken away by the ride is time for the alert for her unfortunately and she is not a quiet dog lol - tswift13_Baileys  17.5 #7183 10:26PM
I don't think you need a pass for the dog if you are using the stand-by queue or using traditional fast pass. As for the kennel, you can switch off with a member of your party. You don't have to leave it alone in the kennel. I don't think I have to tell you this, but just putting it out there to remind others...If you do chose to use the kennel let the cm know first. Don't just drop the dog off and hop on the ride.  Someone did that the other day and we were frantic trying to find out where the owners were. 😨 A lead needs to be there when the kennel is being used. I hope this helps.  - NoHolds  7.6 #11965 10:31AM
We aren't sure exactly how this all works. We will be having questions answered as we learn.  At this point in time, (from what I understand from training) you will not need a DAS pass. Talk to Guest Relations CMs and the CMs at the attractions for the best options to serve you. I won't be dealing with the system until Saturday, so maybe other CMs can help out in the mean time! - IDVandalSkipperCM  2356.9 #53 10:37AM
Thank you everyone for the posts...we we're suppose to go  to the parks to help celebrate mouse wait birthday and get our first ever yearly passes but from the videos I've seen I can't justify to spend the money when my special needs child won't be able to ride much...granted our disability is more visible with her in a wheelchair not being able to communicate tube ECG the way the system works now will be impossible to get in rides I am hopeful that Disney will continue to make adjustments I love that they have the picture on the card but the going back and forth and waiting will not work for her her body just won't be able to take it...especially now that we live here and won't be getting a hotel room where we can lay her down so she can rest I between rides please keep posting your experiences I really really want to go back... - formadi  24.5 #6053 8:37AM
People that abused this have hurt the people that need it. Disney is magical but is a expensive place to visit & difficult for people with disabilities, one person with a disability affects the whole familie Magical trip, . I think this has been a little over thought by Disney. hope they come up with something better. - DumboLov  25.5 #5925 3:01AM
My 2.5 year old son was recently diagnosed with hypotonia and ehlers-danlos syndrome which means he has low muscle tone and loose joints and doesn't walk too well and gets weak easily. Is this something we'd be able to have assistance with as he can't stand/walk long periods of time and at 30+ pounds its hard for us to carry him in long lines as well. How/what kind of assistance would we ask for? Thanks for any input as this is all new to us!! - DisneyLuvinMama  351.2 #615 3:25AM
Anyone with advice? - DisneyLuvinMama  351.2 #615 1:47PM
I would look into using a stroller as a wheelchair and go to city hall to explain your situation. They should be able to help you. - missmimi90  1838.5 #78 1:54PM
Ask about a DAS at city hall and ask about using stroller as a wheelchair.  - NoHolds  7.6 #11965 1:58PM
What is DAS? - DisneyLuvinMama  351.2 #615 2:01PM
I know this isn't the place to complain but I did not have the best experience with the new DAS system when going with my daughter on Friday, she actually left in tears.  Can someone please DM me so I can ask specific questions in regards to our experience? - sstarlight  324.7 #709 12:09PM
I'm sorry that happened. I would suggest directing your questions to City Hall or Chamber if Commerce since they have the most up to date info and appreciate feedback as to what did not work. So sorry. - MrsSchnooks  3111.8 #40 2:00PM
Thanks. I've talked to them already but was hoping to talk to others to see how their experiences went.  I just want to make sure I have a full understanding of the new process from people who are using it.  We talked to CMs in DCA and DL and were told the same thing which is fine (I know they are doing their job and this is difficult for them too).  What I originally read about the new process and what we were told was different.  It was a busy day so I'm not sure if that was an issue as well.  - sstarlight  324.7 #709 3:39PM
We went the 13th and 14th we went to get the picture done and the line was 2 hours long we went to eat and tried to wait in line 40 min for grizzly rapids only my youngest son and I stuck it out my older son shut down and was so overwhelmed that we ended up pushing him around in the stroller the rest of the day.  So I waited first thing the next morning and he hadhis picture done etc but I was in tears he was in tears because he didn't understand why they wanted a picture this time and when we finally got the hang of the system it was about to close and he missed his favorite ride and as so sad. Then I told him we have to do that every two weeks he said he didn't really want to go back again to dl. I was sad I'm hoping that this next time we can have fun again. They should have some sort of season pass holder special like have it printed on our passes or make the cards good for 6months. Like they did before.  - Dominguez5  0.0 #145717 6:07AM
Email Disneyland customer relations and explain your situation. Don't expect them to respond with anything directly but they need to know when the system fails so they can make changes. From the CMs I've talked to they know they renewal process and picture retakes are a pain but that's all they can do right now. I never thought to think about how the process affects people who have serious issues with their photo being taken, the process of such can be damaging I've known others who would completely crumble because of it, it seems so simple to some but it's a very real issue. So please call them or email them. Disney needs to know, they can't make this new system a success without our input. Good luck in your future trips, hopefully now that you know the process you can figure out a routine to make it easier on your son. God bless. - BeatleMike  603.2 #306 6:33AM
So I have a question when i. Get to Disneyland I need to go city hall for a dsa pass I am in a scooter is there. A ramp to get in - invader  8.2 #11341 4:51PM
Yes, there is. It's to the right of City Hall - nicealex77  650.1 #280 4:53PM
Pssst right side if looking at it. - MrsSchnooks  3111.8 #40 5:09PM
lol, I changed it - nicealex77  650.1 #280 5:17PM
You silly!!!!! 😘😘😘 - MrsSchnooks  3111.8 #40 5:37PM


 
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It's Dance the Magic this weekend-always adds to the crowds too!!! - TinkerSchelle  1522.6 #97 8:23PM
What is dance the magic?? - bks4lou  183.6 #2116 4:40PM
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Got it! More than halfway thru it! It's a lot of fun!!!πŸ‘πŸ‘βœ¨βœ¨ - TinkerSchelle  1522.6 #97 10:53PM
- conant4  14.3 #8017 11:51AM
There are 100's of people standing at bag check. Lines backed up to La Brea Bakery. They've stopped people here to herd over people already in DCA over to DL. And, we see 100's of those folks standing at the gates.  - thompsonsyl  5.2 #16679 2:36AM

TRIVILATOR 2.0 for iOS is here! We made it faster, easier to use, improved Random Games, fixed Push Notifications, added a Remove Ads option, new game packs, and we optmized it for the iPhone 6 and 6 Plus. Get the complete run down on our new blog here. Get the new update in the App Store, or grab it here. Did you know you can play on the web or from any device via our web version? Tell your friends about the TRIVILATOR, and submit your questions so they (and you) can be featured inside the app. You can submit your questions here. Have fun!

- valj84DisneyAddict  132.6 #2894 12:58PM
Hi, @@valj84DisneyAddict Hope you are having a wonderful Easter 🐣Come play Trivilator with me! - Moog  36.5 #5068 3:00PM
Yes! A wonderful day!  Hope yours is great too!!! I will look for you on Trivilator. πŸ˜πŸ‘ - valj84DisneyAddict  132.6 #2894 3:27PM

Play Disneyland Trivia with your friends for FREE! See the list of TRIVILATOR usernames on this page. Play from any device with our new web version

Cool admin. Hope I do better than the first one. Hope people that enter will be ready to play and the tournament moves along better - Goofytom  1127.7 #141 6:41PM
I will announce the December tournament date this week. - Admin 11:58PM
Can't wait! - sawman911  670.5 #261 6:30PM
I have the app so if anyone wants to play a game with me :-) - nelcamp90  32.3 #5330 7:12PM
Just invited you to play - Goofytom  1127.7 #141 1:21PM
There should be a droid version of this. I. would love to play  - bryanjung1997  1.1 #65322 2:19PM

Read Episode One of Deadliest Cast Member FREE on Amazon and iTunes!

I downloaded this before a very long road trip, and it kept me entertained the whole time (well, except when I was taking my turn at the wheel, safety first!).  - Geekery  409.4 #497 10:21PM
Thanks! I'm glad you liked it! - Admin  10:46AM
Where can I find the book please?  - sarahsanch  6.8 #13054 1:03PM
Just got it! Can't stop reading it. I am already starting chaper 16. Love how all the details of DL are woven into the story. - Tiggerific  337.6 #656 4:20PM
Glad you like it! Season Two is coming in a few weeks! - Admin  11:52PM
We want photos!!! - hawaiichick52  190.7 #2018 2:26PM
what is this - perijoy  2.2 #0 1:58PM
A digital book. And since free is always good. You should go check out the free first episode on Amazon - philliprocks  1112.3 #146 10:45PM

La Brea Bakery is the Official Restaurant of MouseWait! Thank you for supporting our partners. Join us Tuesdays 8pm at La Brea for Sticker Night. La Brea offers MouseWaiters a 15% discount during official MouseWait Meetups (Sticker Nights every Tuesday night, and other meetups that we announce in the Lounge).

Yay! Thanks for joining this awesome community! - simba77  311.9 #764 10:04PM
- luxkitty  2503.0 #48 3:11PM
i asked for MW meet up discount on 3/31 and nobody working knew what I was taLking about but they did give me an ap discount - MelodyMouse  4695.5 #21 4:22PM
Same thing last night - MisterRandom  321.8 #725 12:02PM
- Disneyland_man  131.7 #2909 10:13AM


Hey I'm finally on this list πŸ˜„πŸ‘πŸŽ‰ - Sweet_Irish_Cream  4394.3 #23 10:39PM
Your always on the list!!! πŸ˜‚πŸ˜‚πŸ˜‚πŸ˜‚πŸ˜‚πŸ˜‚πŸ˜‚πŸ˜‚list of what I don't know😝😝😝😝😝😝😝😝😝😝😝. Jk - Fantasmicfan1  1268.6 #118 12:34PM
Love seeing everyone's pictures from Disneyland !! I know, we always have a good time :) - Lyssa2012  196.1 #1957 11:22PM
i am so glad i got to experience it,  but did not have to go thru it! - MsTikiMermadam  304.3 #818 5:56AM
Thank you everyone that keeps me close to Disneyland through your wonder posts.  - PalousePrincess  12.3 #8731 1:19PM
Sweet, I have 3 on this list!!  - MisFit.Mouse  574.2 #324 2:52AM

Here is the Overall Quality Top 10 real-time list. Follow these MouseWaiters for great content:

1. CobbPR
6663

2. uscdisneyteacher
5861

3. BaseballMickey_CM
5374

4. Dave
5072

5. Duchess_SMK
4902

6. Stitch_Legacy
4692

7. Plumiegirl
4489

8. ElSuperRaton
4197

9. HandMeAChurroImmaFaint
4126

10. LoneRAYnger
3634



SEE THE TOP 100

This list needs to be updated! Just saying😬 - MadameLeota  2582.4 #44 9:51PM


 
MONTHLY OVERALL REAL-TIME LEADERBOARD

1. MelodyMouse
675.35

2. Winnie111286
293.38

3. Tom
250.12

4. MadameLeota
200

5. Plumiegirl
186.42

6. jacdanfan
169.62

7. Dave
166.77

8. richiii3
152.7

9. ShariRenee
139.2

10. Maddernhorn
130.22



SEE TOP 100 LEADERS

Of course, this is actually for the merry, merry month of May, I believe.  - MelodyMouse  4695.5 #21 3:41PM
Of course. Since I have only been here in May and I am on the list. - MisterRandom  321.8 #725 8:26AM

Credits Hall of Fame. This real-time list honors the top Credits purchasers by showing the total number of Credits purchased. These MouseWaiters play an integral part in helping us maintain and innovate. Thank you to everyone who buys Credits in the MW iOS app, TRIVILATOR, and Goat Effect!

1. jacdanfan
60000

2. secretagentangel
52400

3. iLOVELUCYnDISNEY
49250

4. MeridaFan
41630

5. MelodyMouse
40000

6. DisneyGrandma
38500

7. cmtahm
35650

8. DisLUVney
32500

9. MinnieMyLove
30750

10. debbiev
30250

 


Our new Walt Disney World App for iOS is here! MagicSearch, upNEXT, new Lounge, and tons of other upgrades. Go get it here. You can see all of the new features and how tos here

thanks admin - Fantasmicfan1  1268.6 #118 9:42PM
  - jacdanfan  8612.5 #5 6:08AM
- Lilogirl1  98.5 #3479 4:26PM
Thanks! DW fans appreciate you! - LeighMouse  17.9 #0 7:58AM

What if Walt never dreamed of Disneyland? What would your life be like? What would the world be like? Get Book Two of the VOYAGEERS Saga - The Great Storyteller - on Amazon. Buy the Paperback and get the Kindle version FREE! 

Thank you Admin! This book is a great read. I recommend it to anyone who is a Disney fan. Can't wait for the next one! - grumpypapa  3175.9 #38 8:38PM
Thank you for reading! - Admin  6:26PM
cant wait to read it - ebugsmama  16.3 #7446 10:32PM
- valj84DisneyAddict  132.6 #2894 7:01AM
Yours is much nicer than Mickeys - leopardditz2000  637.8 #285 7:34PM

Here are the top 10 News Contributors:

1. BaseballMickey_CM
6963.36

2. Stitch_Legacy
5117.21

3. RickChavez
3478.48

4. ScooterMike
1962.99

5. SPandEvLover
3552.42

6. caramiapoohAKAface
3654.61

7. IDVandalSkipperCM
2356.91

8. Dave
12649.1

9. Duchess_SMK
5985.93

10. Sweet_Irish_Cream
4394.27



SEE TOP 50 NEWS CONTRIBUTORS


Here are the Weekly Top 10 TRIVILATOR Players. Find people to play here. Play Disneyland Trivia with your friends on iOS. Play on any device with our new web version here.

1. DisneyMakesMeSmile
24.85

2. Goofytom
14.42

3. DisneylandOrBust
10.17

4. Moog
2.57

5. Boundin
2.44

6. Lolabell4
2.18

7. Tom
1.65

8. DonaldRox
1.29

9. Dolewhipped
1.05

10. ames013
0.96

 

Yay @@Moog!!!! So great!  πŸ˜ - valj84DisneyAddict  132.6 #2894 6:28PM
You sweet thing!  You crack me up!  I'm merely an apprentice being schooled by @@Tom!! - Moog  36.5 #5068 11:33AM
πŸ‘‹β€οΈ - Tom  8739.3 #4 11:47AM
Wtg @DisneyMakesMeSmile and @@Moog ;) - otilegna  2158.1 #63 7:41PM
A major compliment from someone who hands me my you know what every game, @@otilegna 😜!!! - Moog  36.5 #5068 8:05PM
Yay !!!  - otilegna  2158.1 #63 9:42AM

Easily manage the social side of MouseWait for Disneyland and Disney World with our new mousetopia app for iOS. Post to the DL or WDW side, use your Stickers, and utilize our new MouseWait Messenger. Optimized for iOS 8 and the iPhone 6! See what's new here


Your Donations Help Us Make MouseWait Better!

TOP MWs of the WEEK

1.Winnie111286 130.83 #35  
2.Tom 119.82 #4  
3.MelodyMouse 108.63 #21  
4.Dave 93.19 #2  
5.caramiapoohAKAface 76.55 #32  
6.Maddernhorn 69.7 #240  
7.MisFit.Mouse 66.87 #324  
8.ShariRenee 62.09 #14  
9.MrsSchnooks 62.07 #40  
10.richiii3 60.84 #309  

MW Quality Top 100    Monthly Leaders   Top 100 MouseRank Leaders  Top 50 News  Monthly Wait Time Leaders


Use this link to do your shopping on Amazon.com and MouseWait benefits from your purchases!








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