1017.0 #178 (DL Qual #200

Mar 24, 2013 2:38 PM  The Hub
(Guest Assistance Cards). I want to share some information regarding Guest Assistance Cards. Disneyland is not only required to comply with ADA standards but also strongly desires to make the park inviting, accessible and enjoyable for “all guest of all ages from everywhere”. This is a monumental task of course but one that we are up too. The challenge is to give all our guest the best experience while not infringing on their privacy or dignity. There is no doubt that the system gets abused. I am sure I allow guest through the GAC access that do not belong there however, that is a small price to pay for making the park accessible for those that truly need some additional assistance. Also, the number on the card is for the maximum guest in the party. It is NOT a license to find people in the park and make magic of your own. This only adds to the abuse and slows down the stand by line for the rest of our guest. It is also not appropriate to allow members of the party to use the card while the guest needing the assistance stays behind. The GAC card is not meant to reduce the wait time for the guest in most cases (there are some exceptions E.I. green light cards) but are meant to make the attraction accessible. Most attractions are being converted where possible to queues and ride vehicles that are accessible by all therefore eliminating the need for alternate entrances. Please do not judge those using the GACs that do not have any apparent reason for using the card. But please me mindful when using the card of the reasons it was given. I am writing this as a ride operator that deals with GACs daily, an attractions trainer responsible for teaching other CMs about GACs, a working lead and an orientations facilitator that teachers new CMs about GACs. (My intension is not to start a debate but just to clarify)

Thank you Randy! I hope others take the time to read this and realize that as CMs we are following the rules as trained and as specific to our attraction(s). We do not intend to make things more difficult for our guests! Sometimes that's just how it ends up. I try to be courteous by informing guests where to go and what their line looks like up ahead. Educate and accommodate! - IDVandalSkipperCM  2413.4 #56 2:58PM
Thank you! I most recently read a post where a guest was ridiculed by people waiting in line because they had a GAC and bypassed the line. First, people shouldn't judge. Just because you can't see a reason for their GAC doesn't mean it doesn't exist. I have DJD and some days I feel like I can walk up the steepest street in San Francisco...other days I can barely walk to the restroom. I have been quite humbled by my condition, and have learned that you can't judge a persons ability or disability by looking at them. The last time we were in the park we saw an older man with a pomeranian service dog. My kids didn't understand how a little POM could help someone. Some people have anxiety and their companions help them remain calm. Disneyland is a magical place that so many people love.... It takes a great amount of patience and respect to wait your turn regardless of where your turn in line starts...*stepping down from soap box ☺ - 2BeignetOrNot2Beignet  1338.9 #126 3:16PM
I believe this is well written and professionally handled in the best Disney spirit and intent. No further explanation should be needed here about the use and purpose of Guest Assistance Cards (specific questions regarding individual assistance needs should be asked at City Hall Guest Services). Thank you as always CMBaloo! - IMissDisney  1205.7 #143 4:16PM
I stopped posting the extra seats on our pass, even though the handicap person was always present, just had concerns about this priviledge so I no longer post it. I only use the extra seats for immediate family if they are in the park with me now. - Plumiegirl  9814.0 #7 4:50PM
I think if you have guests join u & ur son-that's a beautiful thing too; it's great way 4 some people w/special needs to open up & socialize when they might not feel comfortable in other circumstances. Do what your heart says...responsible people are reasonable 💗 - TinkerSchelle  1875.9 #86 12:39AM
Thank you for your knowledge and helping us that need the assistance. I would love to be able to walk in the regular line. I miss it. I miss the interaction with people in line. Keep up the great work CMBaloo. - azdan9299  234.9 #1520 2:55PM
I read this post earlier and have sat here debating wether to comment on it or not. I am a mouse waiter in a wheelchair now, but also have visited the parks as an able bodied person. Now I can not stay in lines very long because of medical reasons (which I do not wish to share personal details by saying why), I am upset that people abuse the system by claiming a need for a GAC. Because of these fakers who have no soul to be able to take advantage of the system, us TRULY in need of it are now being questioned by other guests and a CM in my case. I just hope that people don't judge the people in this line because some don't look it but just know that the fakers will get their cumupits later in life. As for now all their doing is making the GAC lines longer than they should be and ruining it for us who are truly in need! - PrincessDaisy  325.3 #747 4:01PM
Thank you! I just emailed Admin about this as sometimes they are on here so much, I am concerned we will teach someone so much about them they will be abused more and for someone who uses one when needed, they are needed. BUT! Those of us who want to use them responsibly only use them when we cannot get to the fastpass line, or only a couple of times a visit, and only for those in our party. And believe me, there are times I have had to use it and the line is so much longer than the regular one but either my brother is having a bad day with his mental disabilities or I am having a bad pain day so we have to use it. You have to use common sense on this issue plus you have to be considerate for the others in the park. This is not a get out of line free card. And those who have to use, whether you are on two legs, or two wheels or crutches, you should just take those of you with you and please don't show it here on MW IMO. Maybe most reading this are honest people but for the people who do take advantage, that leads to so many people getting angry when anyone does use it. I have skipped going on attractions a lot when I see how nasty some people have been to others using them. I was in the regular line which was short on AP nights at the WOD, and three different large parties went in front and the catcalls were horrible, and yes, I did tell them the meanies they did not know who was disabled or not since many disabilities are invisible. But the abusers are causing much of the hate. I honestly hope they do go to long term wristbands because the pass will be recorded in your wristband and I am hoping this will lead to more oversight. If you see someone goofing around and really feel they are abusing (like another post had said someone not really needing the wheelchair and others taking turns with it) then quietly tell a CM and if there is anything the CM can do, they will do it. And thank you to the CM's who are so decent to me about the pass, I think they either know me and my illnesses, or they can tell my brother needs a little help. Thanks for this post, I hope my reply and or your post don't get deleted!:) - secretagentangel  3057.7 #43 4:08PM
Sorry, did not realize this was so long but I have been thinking about this all week.:) - secretagentangel  3057.7 #43 4:10PM
@secretagentangel You do not have a DM set up. I figured with high season and Premium AP, Most MWrs are not in the parks when I am. 2nd, it is a priviledge that I dont want to abuse since my son needs it most. 3. I'd rather just enjoy my son and the rides quietly. I am very thankful for this because regular folks get unnerved with autism as much as autism has alot of anxiety on its own which causes the behaviors. Jimmy loves going to the parks and this is the only way he can do it. SoCal is soo crowded compared to when we started 20 years ago with an AP and one park. - Plumiegirl  9814.0 #7 8:35PM
I stopped posting 2 weeks ago so my decision had nothing to do with this post, just a change of heart and alot of mulling over the reasons we have it. - Plumiegirl  9814.0 #7 8:37PM
I will figure out what is going on with the dm, hopefully a fluke. I am glad jimmy has you, and frankly watching you and others deal with disabled family members gives me strength when I am ready to scream when my brother has done something he should not have for the 10th time and says he forgot!! You all remind me to see the good and to remember how hard it is for them, just as it is for my brother, to be in such huge crowds. I am just concerned more on the abuses of it and any help we can be to Disney with them I try because it really does help us on my or his bad days. You really are a blessed person to love him, your patience and love for Jimmy remind me of my mom's love for my brother and I am trying very hard to be as patient as she was. Love ya Plumie!!:) - secretagentangel  3057.7 #43 8:52PM
I servicesee guests all the time and I never say anything but think about why this person needs one. I keep my comments to myself - Chumash28  1161.5 #149 5:13PM
My first experience with a GAC card was last year. My daughter is 19 and has MS and although she is not in a wheelchair, she sometimes cannot stand or sit for long periods of time . We went to City Hall to get the pass and expected to be questioned which we should be. I did feel that the CM seemed skeptical of what we were telling her and we did bring documents if we needed them but she did issue us the pass. I understand what people are saying about people looking at you when you are using the card and do not have a reason they are able to see. My daughter did not even want to initially use the GAC but she would not have been able to spend hours in the park without it. She did feel self conscience about people looking at her and obviously she would prefer to wait in the lines she was always able to before. I thank all of you who are knowledgeable about the GAC card and realize that there are people our there with "invisible illnesses". - sstarlight  324.7 #752 6:03PM
Thank you! - aprilinjune4  483.5 #421 8:01AM
Bumping this. A lot of great of information here for people to read. - wickedlyraven88  409.8 #526 8:20PM
I was like wait I read this! Lol! - PrincessDaisy  325.3 #747 8:25PM
Thanks Randy. People who are abusing the system make the system hurt for everyone else. - MeridasHair  346.5 #662 8:40PM
My mom has a GAC and we only use it when she really needs it, when there are stairs or if she is in a lot of pain and she makes an effort to stand in line when she can. We constantly get people telling us to get back into the regular line (probably because I am so peppy when I am in the parks, but I am young) and it upsets me because they dont stop to think about what might really be going on! Hope that people stop abusing the system :( Thanks for a great post! - tiggertwin  331.7 #714 9:12PM
Thank you for this! I know there have been times when guests in the regular lines look at me funny for using my GAC (it's not always outwardly apparent why I need it). There is totally a difference between those who use it the way it is intended and those who don't. I just wish people would understand that just because it doesn't "look" like I need it, doesn't mean I'm abusing the system. I appreciate this post! - ekwhite  473.0 #437 2:30AM
This is a wonderful post Randy. I just wanted to say that for those of us that try not to use it unless necessary, please be careful in trying to push yourself to got through the stand by line. I recently tried that and literally had to get out of line as quickly as possible. The CM's were great and realized I had a GAC and when I was ready, got me to the other entrance. So, just a friendly reminder to listen to maybe someone in your party that knows your situation and can maybe make a better decision for you like my hubby does for with me. I'm stubborn! LOL - Cinderella_Schnooks  3259.6 #40 2:29PM
This is really wonderful insight. Thank you! - CherryMouse  44.2 #4919 8:40AM
Hello, I was in the Army and I have PTSD. I know there are two stamps, a wheelchair and two arrows. Ive been to City Hall asking them if I can get a GAC. They keep trying to give me a pass with the wheelchair stamp. I have no use or need for that particular stamp as I do not need a wheelchair or want one. Can anyone help me out, I'm going there tomorrow. - drewhitman69  0.0 #105910 5:43PM
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Disneyland unFORECAST (BETA) is here! Top MouseWaiters giving you the rundown of what's happening at the Disneyland Resort. The unFORECAST now has its own page on the web www.unFORECAST.com

unFORECAST for the week of Nov 23, 2015
It's going to be packed this week! The Disneyland Resort has doubled fireworks, Fantasmic!, parades, World of Color and more. EXPECT LARGE CROWDS throughout the weekend. Here's a guide that outlines early closures for attractions affected by double fireworks/parades. Looking back at MouseWait's Historical Crowd Index (available in our MagicPlan iOS Calendar), this week last year averaged in the high 80s (approx 80% capacity). Important note when comparing last year's Crowd Index: we've seen larger crowds on average this year due to the 60th Celebration activities. To get a real-time look at crowd levels, check the MouseWait App for Crowd Index averages and wait times. Have a great week! - Admin Nov 23, 2015 6:18PM

We have always noticed that Saturdays are better than Sundays! We always come on the weekend and say we want to leave at dinner time on Sunday, but always leave by 11-12 because there are so many people. We love Saturday!! - 1Princess3Princes  587.3 #336 5:39PM
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Saturday's rule! One of the perks of a premium pass!  - snappy  415.4 #518 7:32AM
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6 of us going Sunday 11 6 year have use that annual pass - jmmm  0.4 #79508 12:12PM

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I was blocked in June. :( - Taunton  729.3 #256 1:57AM
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Big Thunder Ranch and Barbecue will close permanently Jan 10
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Can you get a discount on annual passes too? - DeeDeeMouse  274.9 #1089 9:59PM
How do you get discount on AP passes. Guessing use MOUSEWAIT - suzieq65  103.5 #3497 4:00PM
You get discounts on AP by renewing early. It's through Disney . They'll send you a card.  - secretagentangel  3057.7 #43 8:58PM
It says discount not available ... Maybe I'm doing it wrong? - Woodylover  42.9 #4969 12:13AM
Apparently whatever I was trying to buy doesn't apply. Dang - Poisen_Ivy  313.3 #807 12:47PM

Here are the overall MouseRank leaders for the past 6 months:

October 2015: Winnie111286 1660.63
August 2015: Melody_CM 740.2
July 2015: Winnie111286 463.58
May 2015: MelodyMouse 679.4
April 2015: Fantasmicfan1 466.89
March 2015: HARR_E 423.38

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Hey I'm finally on this list 😄👍🎉 - Sweet_Irish_Cream  4406.8 #30 10:39PM
Your always on the list!!! 😂😂😂😂😂😂😂😂list of what I don't know😝😝😝😝😝😝😝😝😝😝😝. Jk - Fantasmicfan1  1449.2 #110 12:34PM
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i am so glad i got to experience it,  but did not have to go thru it! - MsTikiMermadam  678.9 #283 5:56AM
First time making the real time list!! Cool. Thanks admin - buzzgoneyear92  210.5 #1844 12:03PM
Here! Yay! - LadyTrampTraveler8  48.3 #0 10:36AM

Play Disneyland Trivia with your friends for FREE! See the list of TRIVILATOR usernames on this page. Play from any device with our new web version

Cool admin. Hope I do better than the first one. Hope people that enter will be ready to play and the tournament moves along better - Goofytom  1376.7 #124 6:41PM
I will announce the December tournament date this week. - Admin 11:58PM
Can't wait! - sawman911  2163.6 #69 6:30PM
Still waiting. 😂😂😂 - MeridaFan  4130.8 #33 12:59PM
There should be a droid version of this. I. would love to play  - bryanjung1997  1.1 #66725 2:19PM
I end up deleting games while in progress due to opponents leaving me hanging FOR-EH-VER!!! - MommyandBash  341.1 #681 12:18PM
It happens, if you want start a game and I'll play you. I take a couple days off a week but I'll finish the games I start. - richiii3  1032.9 #174 2:20PM

Get 100 Credits for staying at the Hojo Anaheim! Just fill out this form and we'll get the Credits added to your account. When you stay at the Hojo, you help us continue to improve MouseWait. Call their in house reservation number and remember to mention MouseWait--you will love everything about the Hojo!

Credits have been applied to everyone's account as of today! - Admin 11:40AM
I just called them to price out our potential trip in June. Chris was so nice and the MW savings are phenomenal! Still waiting on work vacation approval to reserve the room!  - HNL2SFO  205.4 #1901 1:26PM
What percentage saving are we looking at for being MouseWaiters? Is it better than a AAA discount.  - MoChuck  147.2 #2724 3:57PM
@@@Admin I booked with get away today and am staying at the HoJo in December.  Does MW still give the 100 credits or do I have to book with the hotel directly? - dsnylvr1975  59.4 #4362 5:02PM
Good morning @@Admin I submitted a stay at Hojo for 7/2/15.  I haven't seen the Credits yet.  Would you please check the records?  I can resubmit the Form if you need me to.  As always, thanks for all your wonderful help. - Winnie111286  9254.5 #8 8:02AM

Use this link (save it as a bookmark to make it easy) before you add things to your Amazon and MouseWait will receive 5% of your purchase! Thank you for your support!

Purchased the Voyageers book through this link so MW benefits twice  - UTDISNEYFAMILY  1859.7 #89 4:48PM
Spent $490 on it the other day - CVDisneyland  406.8 #532 12:40PM
Thank you! - Admin  5:04PM
I buy pretty much everything on Amazon. Nice to know MW can get a little piece of that! - MellyMelBB  82.1 #3850 12:06AM
I will do this next time I'm on Amazon! - DisneyLov3r  38.4 #0 5:02PM

Deadliest Cast Member SEASON TWO is here! Find out what really happened on Disneyland's 50th Anniversary. Twenty-four hours or real-time action, authentic Disneyland history, and a finale that you'll never forget. EVENTS OCCUR IN REAL TIME. Download it to any device from Amazon here.

Will there be a Season 3??  Please??? - YoPirate  842.1 #212 8:03PM
Will there be a 3 and when? - menifeemom  208.8 #1862 7:31PM
Will there be a 3 and when? - menifeemom  208.8 #1862 7:31PM
    - teapotsandteacups  34.3 #5448 8:56AM

Here are the upcoming MouseWait Events. You can post your event on mobile here, and on the web here. Thanks!

Dec 01, 2015 04:00pm

2. Zocalo Meet-up
Dec 02, 2015 05:30pm

3. Zocalo Meet-up
Dec 02, 2015 05:30pm

4. Tower of Terror MeetUp
Dec 13, 2015 10:00am

We have our weekly MW sticker meetup at La Brea bakery at 4 pm in Downtown Disney! Lots of fun for newcomers and all and a great way to meet new people! Then we go to the MW spot we've held in DL to watch PTN and fireworks! Everyone is welcome! - secretagentangel  3057.7 #43 6:10PM
On Tuesday nights, duh!!!😂😂😩 - secretagentangel  3057.7 #43 10:47PM
Thank You - suzieq65  103.5 #3497 6:20PM
We will be there in November - makeitbluesaysmerriwether  59.5 #4361 9:58AM
Every Tuesday? - DayDreamsOfDisneyland  29.8 #5834 10:46PM
Every Tuesday as of right now we meet in DL after La Brea eats., I'll post on Sunday, but there are one or two Tuesday's coming up with MHP we'll have to move to another night!  - secretagentangel  3057.7 #43 11:29PM
I'm gonna have a crowding meetup Presidents' Day weekend! Post to come!  - TinkerSchelle  1875.9 #86 5:42PM
I'll crowd with you  - LaPearleNoir  1730.0 #95 2:27PM
I ❤️ crowding meetups - bonedaddy909  1441.2 #113 12:29PM
Would love to come! - susanann  8.9 #11411 6:15PM
What day works best for you guys bonedaddy909 and susanann and LaPearleNoir? - TinkerSchelle  1875.9 #86 1:21PM
Any day Friday theough Monday works for me! - susanann  8.9 #11411 2:12PM
Friday thru Sunday for Us😃.....Wait a minute😳what the heck is a crowding meetup and what would we be crowding into??😂😂😂 - bonedaddy909  1441.2 #113 7:09PM
I am going 10/31! - 714jen  17.1 #7748 12:18AM
We'll be there 10/31 - kimm84  115.3 #3285 6:23PM

Here are the Weekly Top 10 TRIVILATOR Players. Find people to play here. Play Disneyland Trivia with your friends on iOS. Play on any device with our new web version here.

1. DisneyMakesMeSmile

2. Goofytom

3. beentoall

4. mamabeam

5. Dolewhipped

6. yanks22

7. kellybrown342

8. DonaldRox

9. Boundin

10. Moog


Yay @@Moog!!!! So great!  😁 - valj84DisneyDeppAddict  250.1 #1325 6:28PM
You sweet thing!  You crack me up!  I'm merely an apprentice being schooled by @@Tom!! - Moog  91.0 #3688 11:33AM
👋❤️ - Tom  10156.7 #5 11:47AM
Wtg @@DisneyMakesMeSmile and @@Moog ;) - otilegna  2385.3 #60 7:41PM
A major compliment from someone who hands me my you know what every game, @@otilegna 😜!!! - Moog  91.0 #3688 8:05PM
Yay !!!  - otilegna  2385.3 #60 9:42AM
Wow, just tried it for the first time on Friday. Yikes, I thought I knew a lot but was I wrong!!! 😦 - varela2892  28.1 #5998 10:02PM
Does being on this list get me credits? New here and trying to figure this all out. - teaching76  0.5 #0 1:30PM
You get some credits for playing and winning. - sawman911  2163.6 #69 1:37PM
Playing against an opponent, not solo - misschurro  6189.2 #18 9:09PM

Here is the Overall Quality Top 10 real-time list. Follow these MouseWaiters for great content:

1. CobbPR

2. uscdisneyteacher

3. Dave

4. BaseballMickey_CM

5. Duchess_SMK

6. Plumiegirl

7. misschurro

8. Winnie111286

9. Stitch_Legacy

10. pikarich


This list needs to be updated! Just saying😬 - MadameLeota  3633.2 #38 9:51PM
FINALLY!  Thank you!  - MadameLeota  3633.2 #38 2:34PM
is this just a standing thing? Never changes? - DarthFairy  333.8 #705 8:06PM

Your Donations Help Us Make MouseWait Better!

TOP MWs of the WEEK

1.MeridaFan 374.51 #33  
2.sjensen68 362.56 #427  
3.Winnie111286 361.58 #8  
4.secretagentangel 288.48 #43  
5.sawman911 227.41 #69  
6.misschurro 210.46 #18  
7.goofygal 190.81 #4  
8.Coaster 172.43 #1  
9.JPatDL 158.8 #77  
10.jacdanfan 158.79 #3  

MW Quality Top 100    Monthly Leaders   Top 100 MouseRank Leaders  Top 50 News  Monthly Wait Time Leaders

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