1044.2 #213 (DL Qual #227

Mar 24, 2013 2:38 PM  The Hub
(Guest Assistance Cards). I want to share some information regarding Guest Assistance Cards. Disneyland is not only required to comply with ADA standards but also strongly desires to make the park inviting, accessible and enjoyable for “all guest of all ages from everywhere”. This is a monumental task of course but one that we are up too. The challenge is to give all our guest the best experience while not infringing on their privacy or dignity. There is no doubt that the system gets abused. I am sure I allow guest through the GAC access that do not belong there however, that is a small price to pay for making the park accessible for those that truly need some additional assistance. Also, the number on the card is for the maximum guest in the party. It is NOT a license to find people in the park and make magic of your own. This only adds to the abuse and slows down the stand by line for the rest of our guest. It is also not appropriate to allow members of the party to use the card while the guest needing the assistance stays behind. The GAC card is not meant to reduce the wait time for the guest in most cases (there are some exceptions E.I. green light cards) but are meant to make the attraction accessible. Most attractions are being converted where possible to queues and ride vehicles that are accessible by all therefore eliminating the need for alternate entrances. Please do not judge those using the GACs that do not have any apparent reason for using the card. But please me mindful when using the card of the reasons it was given. I am writing this as a ride operator that deals with GACs daily, an attractions trainer responsible for teaching other CMs about GACs, a working lead and an orientations facilitator that teachers new CMs about GACs. (My intension is not to start a debate but just to clarify)

Thank you Randy! I hope others take the time to read this and realize that as CMs we are following the rules as trained and as specific to our attraction(s). We do not intend to make things more difficult for our guests! Sometimes that's just how it ends up. I try to be courteous by informing guests where to go and what their line looks like up ahead. Educate and accommodate! - IDVandalSkipperCM  2700.4 #62 2:58PM
Thank you! I most recently read a post where a guest was ridiculed by people waiting in line because they had a GAC and bypassed the line. First, people shouldn't judge. Just because you can't see a reason for their GAC doesn't mean it doesn't exist. I have DJD and some days I feel like I can walk up the steepest street in San Francisco...other days I can barely walk to the restroom. I have been quite humbled by my condition, and have learned that you can't judge a persons ability or disability by looking at them. The last time we were in the park we saw an older man with a pomeranian service dog. My kids didn't understand how a little POM could help someone. Some people have anxiety and their companions help them remain calm. Disneyland is a magical place that so many people love.... It takes a great amount of patience and respect to wait your turn regardless of where your turn in line starts...*stepping down from soap box ☺ - 2BeignetOrNot2Beignet  1566.7 #130 3:16PM
I believe this is well written and professionally handled in the best Disney spirit and intent. No further explanation should be needed here about the use and purpose of Guest Assistance Cards (specific questions regarding individual assistance needs should be asked at City Hall Guest Services). Thank you as always CMBaloo! - MyPark  1297.6 #154 4:16PM
I stopped posting the extra seats on our pass, even though the handicap person was always present, just had concerns about this priviledge so I no longer post it. I only use the extra seats for immediate family if they are in the park with me now. - Plumiegirl  10817.4 #11 4:50PM
I think if you have guests join u & ur son-that's a beautiful thing too; it's great way 4 some people w/special needs to open up & socialize when they might not feel comfortable in other circumstances. Do what your heart says...responsible people are reasonable 💗 - TinkerSchelle  2137.4 #88 12:39AM
Thank you for your knowledge and helping us that need the assistance. I would love to be able to walk in the regular line. I miss it. I miss the interaction with people in line. Keep up the great work CMBaloo. - azdan9299  234.9 #1667 2:55PM
I read this post earlier and have sat here debating wether to comment on it or not. I am a mouse waiter in a wheelchair now, but also have visited the parks as an able bodied person. Now I can not stay in lines very long because of medical reasons (which I do not wish to share personal details by saying why), I am upset that people abuse the system by claiming a need for a GAC. Because of these fakers who have no soul to be able to take advantage of the system, us TRULY in need of it are now being questioned by other guests and a CM in my case. I just hope that people don't judge the people in this line because some don't look it but just know that the fakers will get their cumupits later in life. As for now all their doing is making the GAC lines longer than they should be and ruining it for us who are truly in need! - PrincessDaisy_FU2Rcm  367.5 #695 4:01PM
Thank you! I just emailed Admin about this as sometimes they are on here so much, I am concerned we will teach someone so much about them they will be abused more and for someone who uses one when needed, they are needed. BUT! Those of us who want to use them responsibly only use them when we cannot get to the fastpass line, or only a couple of times a visit, and only for those in our party. And believe me, there are times I have had to use it and the line is so much longer than the regular one but either my brother is having a bad day with his mental disabilities or I am having a bad pain day so we have to use it. You have to use common sense on this issue plus you have to be considerate for the others in the park. This is not a get out of line free card. And those who have to use, whether you are on two legs, or two wheels or crutches, you should just take those of you with you and please don't show it here on MW IMO. Maybe most reading this are honest people but for the people who do take advantage, that leads to so many people getting angry when anyone does use it. I have skipped going on attractions a lot when I see how nasty some people have been to others using them. I was in the regular line which was short on AP nights at the WOD, and three different large parties went in front and the catcalls were horrible, and yes, I did tell them the meanies they did not know who was disabled or not since many disabilities are invisible. But the abusers are causing much of the hate. I honestly hope they do go to long term wristbands because the pass will be recorded in your wristband and I am hoping this will lead to more oversight. If you see someone goofing around and really feel they are abusing (like another post had said someone not really needing the wheelchair and others taking turns with it) then quietly tell a CM and if there is anything the CM can do, they will do it. And thank you to the CM's who are so decent to me about the pass, I think they either know me and my illnesses, or they can tell my brother needs a little help. Thanks for this post, I hope my reply and or your post don't get deleted!:) - secretagentangel  11064.5 #9 4:08PM
Sorry, did not realize this was so long but I have been thinking about this all week.:) - secretagentangel  11064.5 #9 4:10PM
@secretagentangel You do not have a DM set up. I figured with high season and Premium AP, Most MWrs are not in the parks when I am. 2nd, it is a priviledge that I dont want to abuse since my son needs it most. 3. I'd rather just enjoy my son and the rides quietly. I am very thankful for this because regular folks get unnerved with autism as much as autism has alot of anxiety on its own which causes the behaviors. Jimmy loves going to the parks and this is the only way he can do it. SoCal is soo crowded compared to when we started 20 years ago with an AP and one park. - Plumiegirl  10817.4 #11 8:35PM
I stopped posting 2 weeks ago so my decision had nothing to do with this post, just a change of heart and alot of mulling over the reasons we have it. - Plumiegirl  10817.4 #11 8:37PM
I will figure out what is going on with the dm, hopefully a fluke. I am glad jimmy has you, and frankly watching you and others deal with disabled family members gives me strength when I am ready to scream when my brother has done something he should not have for the 10th time and says he forgot!! You all remind me to see the good and to remember how hard it is for them, just as it is for my brother, to be in such huge crowds. I am just concerned more on the abuses of it and any help we can be to Disney with them I try because it really does help us on my or his bad days. You really are a blessed person to love him, your patience and love for Jimmy remind me of my mom's love for my brother and I am trying very hard to be as patient as she was. Love ya Plumie!!:) - secretagentangel  11064.5 #9 8:52PM
I servicesee guests all the time and I never say anything but think about why this person needs one. I keep my comments to myself - Chumash28  1903.1 #106 5:13PM
My first experience with a GAC card was last year. My daughter is 19 and has MS and although she is not in a wheelchair, she sometimes cannot stand or sit for long periods of time . We went to City Hall to get the pass and expected to be questioned which we should be. I did feel that the CM seemed skeptical of what we were telling her and we did bring documents if we needed them but she did issue us the pass. I understand what people are saying about people looking at you when you are using the card and do not have a reason they are able to see. My daughter did not even want to initially use the GAC but she would not have been able to spend hours in the park without it. She did feel self conscience about people looking at her and obviously she would prefer to wait in the lines she was always able to before. I thank all of you who are knowledgeable about the GAC card and realize that there are people our there with "invisible illnesses". - sstarlight  324.7 #874 6:03PM
Thank you! - aprilinjune4  483.5 #489 8:01AM
Bumping this. A lot of great of information here for people to read. - wickedlyraven88  409.8 #614 8:20PM
I was like wait I read this! Lol! - PrincessDaisy_FU2Rcm  367.5 #695 8:25PM
Thanks Randy. People who are abusing the system make the system hurt for everyone else. - MeridasHair  346.5 #772 8:40PM
My mom has a GAC and we only use it when she really needs it, when there are stairs or if she is in a lot of pain and she makes an effort to stand in line when she can. We constantly get people telling us to get back into the regular line (probably because I am so peppy when I am in the parks, but I am young) and it upsets me because they dont stop to think about what might really be going on! Hope that people stop abusing the system :( Thanks for a great post! - tiggertwin  332.9 #825 9:12PM
Thank you for this! I know there have been times when guests in the regular lines look at me funny for using my GAC (it's not always outwardly apparent why I need it). There is totally a difference between those who use it the way it is intended and those who don't. I just wish people would understand that just because it doesn't "look" like I need it, doesn't mean I'm abusing the system. I appreciate this post! - ekwhite  473.0 #511 2:30AM
This is a wonderful post Randy. I just wanted to say that for those of us that try not to use it unless necessary, please be careful in trying to push yourself to got through the stand by line. I recently tried that and literally had to get out of line as quickly as possible. The CM's were great and realized I had a GAC and when I was ready, got me to the other entrance. So, just a friendly reminder to listen to maybe someone in your party that knows your situation and can maybe make a better decision for you like my hubby does for with me. I'm stubborn! LOL - Cinderella_Schnooks  3490.7 #50 2:29PM
This is really wonderful insight. Thank you! - CherryMouse  45.2 #5327 8:40AM
Hello, I was in the Army and I have PTSD. I know there are two stamps, a wheelchair and two arrows. Ive been to City Hall asking them if I can get a GAC. They keep trying to give me a pass with the wheelchair stamp. I have no use or need for that particular stamp as I do not need a wheelchair or want one. Can anyone help me out, I'm going there tomorrow. - drewhitman69  0.0 #109939 5:43PM
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what is happening for one last time on aug 6? - MsTikiMermadam  1933.0 #102 12:31AM
It was January 8 I think but I left it as I think it's funny😂😂😂 I'll have to delete it😭😭 - secretagentangel  11064.5 #9 7:55PM
ok,  last time for btr....  😹 - MsTikiMermadam  1933.0 #102 6:03AM
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#Breaking news 🚨  This needs to be updated! - MadameLeota  4737.5 #34 3:40PM
Just a little...;) - ShariRenee  14181.0 #6 4:44PM
Okay, a little bit! Lol - MadameLeota  4737.5 #34 10:56PM
Not sure I understand the ranking here. Is this based on new math? Shouldn't the person with the most points be first? 🤔 - redsoxcarlos  5258.9 #27 9:36PM
Based on new math! 😂😂😂 New math is #yuckporridge.  - SassafrasDavis  859.7 #256 11:29AM
It's based on News, not quality or points. Just posts that are labeled as news.  - phillip...rocks  1590.0 #128 8:15AM
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SassafrasDavis ' #yuckporridge' BAHAHAHA 😂😂😂 - misschurro  9149.5 #12 9:32PM
There are several people on here I have never even seen a post from.. is that normal?  - DarthFairy  1002.5 #222 6:11PM

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6. sheridanrabbit
385.93

7. misschurro
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8. teapotsandteacups
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10. SorcererD91
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I love Disneyland! - Melody_CM  29196.3 #2 11:30PM
Me too - LaPearleNoir  3059.0 #54 1:11PM
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Who doesn't love Disneyland???  Happiest place on earth.  :) - Disneylanddad702  467.3 #522 2:38PM
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Wow I've never made a list before. Thanks - disneybob49  1281.8 #160 9:59AM
😂 I'm on here (momentarily) with 2 points because this month isn't even 8 hours old here in my time zone 😂 #notgonnalast  - SassafrasDavis  859.7 #256 7:26AM
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 @@DisneyDiane316! - tvdisneylove  254.6 #1423 2:20PM
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DISNEYLAND PARK:

Fantasmic! Jan 10-SUMMER 2017
Disneyland Railroad Jan 10-SUMMER 2017
Mark Twain Riverboat Jan 10-SUMMER 2017
Sailing Ship Columbia Jan 10-SUMMER 2017
Davey Crocket Explorer Canoes Jan 10-SUMMER 2017
Tom Sawyer Island Jan 10-SUMMER 2017
Pirates of the Caribbean closed 2-3 to 3-16
Matterhorn Bobsleds closed 2-6

DISNEY CALIFORNIA ADVENTURE:

Grizzly River Run REOPENS 2-24
Redwood Creek Challenge Trail REOPENS 2-24
Mickey's Fun Wheel 2-6 to 3-5

Were visiting during the diamond celebration.  I'm so excited because all of our favorite rides will be open! - Dsc1983  20.3 #7907 10:53PM
Awesome! Can't wait! - PrincessDaisy_FU2Rcm  367.5 #695 8:33AM
Indy will be down May 1st-May 25 @Admin - IDVandalSkipperCM  2700.4 #62 7:48PM
so long???!!!   - MsTikiMermadam  1933.0 #102 8:38AM
Why don't they just shut the entire park down.   This is ridiculous.  - MikeyMouse  160.5 #2703 9:44PM
🤔 - misschurro  9149.5 #12 6:05PM

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Thank you LiveLaughLoveDisney! - Admin  5:59PM
Love this tool - Chumash28  1903.1 #106 5:02PM
I use the search bar all the time! It's ! - DisneyDiane316  2155.7 #87 9:01AM
That search bar is so useful and I go to it often!  - grumpypapa  10955.7 #10 7:48PM

MouseWait COUNTDOWN for iOS is here! Countdown the days to your next Disneyland or Disney World trip with our images OR your pics! Your Countdown also displays on Apple Watch and is beautiful on iPhone 6 screens. Secure the discounted launch price for a limited time.

I have the countdown and I love it! - tree320  0.6 #0 9:26AM
Just got it! - Dizkid  505.7 #466 12:29PM
@Kurt76 - UTDISNEYFAMILY  3034.7 #55 5:29PM
Oh I love this, sooooo fun!! - LorisMickeyEars60  203.9 #2081 3:33PM

See what Kate can do for you, and experience Disneyland like a VIP! Get your own Virtual Plaid in the App Store today, it's FREE! http://apple.co/1WL7y9I

- RetroDisneyPins2002  52.7 #4980 8:01AM
- CT4625  248.9 #1486 8:30PM
Now that looks like a good service. - MoChuck  197.8 #2154 11:24AM
I use this every time I'm at the parks now and llove it!!!!  Thanks Admin - leopardditz2000  1284.9 #159 7:44PM

Credits Hall of Fame. This real-time list honors the top Credits purchasers by showing the total number of Credits purchased. These MouseWaiters play an integral part in helping us maintain and innovate. Thank you to everyone who buys Credits in the MW iOS app, TRIVILATOR, and Goat Effect!

1. secretagentangel
152300

2. teapotsandteacups
135000

3. leopardditz2000
122000

4. jacdanfan
115000

5. iLOVELUCYnDISNEY
95500

6. DarthFairy
78950

7. disneygrandma1
78000

8. debbiev
67750

9. DisneyGrandma
65000

10. Melody_CM
65000

 

I finally made a list besides wait times.wait times has become almost impossible with the crowds,reception blows.but thank you for all you do@@@@Admin - DarthFairy  1002.5 #222 7:43PM
!! Congrats👏👏👏👏 - SnowKitty  153.9 #2806 5:06PM
  Well done and congratulations.  Now I know how some people have so many stickers.  Keep up the good work:-) - beentoall  1466.5 #0 2:55AM
And they share - suzieq65  174.6 #2468 9:06PM
!!! And I thought working up to 73 credits was good lol - sunvalgifts  182.7 #2359 12:21PM
Great job - BadVibeGirl  10.9 #11456 6:51PM

The Anaheim Majestic Garden Hotel is the Official Hotel of MouseWait! They are offering us some of the most affordable rates in Anaheim with a special MouseWait rate that gets you $15 off per night. Go here to see all available nights. It’s never been easier to find a quality room from a Disney Good Neighbor Hotel, at such a great price! For a limited time, we're giving away 2000 Credits for each night you stay, just email us with your reservation number and we will add the Credits to your account. 

You can also call the Anaheim Majestic Garden Hotel at 844-227-8535 and give them the promo code MOUSE (or tell them you're with MouseWait). 



Easily manage the social side of MouseWait for Disneyland and Disney World with our mousetopia app for iOS. Post to the DL or WDW side, use your Stickers, and utilize our MouseWait Messenger. See what's new here


Here are the Top 10 MouseWaiters of All-Time:

1. Winnie111286
32604.3

2. Melody_CM
29196.3

3. Coaster
24659.6

4. Tom
16197.4

5. jacdanfan
14585.6

6. ShariRenee
14181

7. Dave
13876.5

8. goofygal
13559.6

9. secretagentangel
11064.5

10. grumpypapa
10955.7


Such great people on this list, many who doSo much for the app. 😍😍 - secretagentangel  11064.5 #9 2:09PM
Yay! Thank you! - Song  2242.4 #83 8:50AM
Very nice. I'll make It on the list one of these days! - larrywong318  214.3 #1940 11:09AM
Winnie for the lead! - DarthFairy  1002.5 #222 7:28PM

Get a quick overview of the new features in MouseWait 9 for iOS, our biggest update since 2009! Get the free version here, or upgrade to Platinum here

Just installed the MW app on my new phone yesterday. This will be very helpful for me since I am used to the android version. Thank you. - teapotsandteacups  3968.8 #46 11:41PM
This was helpful.. But I'm still having an issue posting to pics to the lounge😑 - 1Minnie58  7.9 #14275 10:12AM
I've had a lot of trouble with platinum version. It seems to "magically" close itself at random times. The most common random closes are: after updating ride or food times, after clicking on a different feature in the app, or immediately after opening. I generally have to re-open it 2-3 times, at which point it stays open until I've made my update, but if I stop using it for more than 5 minutes and go back to it I have to go through the magical closings again. 😓 - Mouse28  946.6 #230 9:06AM
I never had that issue with the free version.  - Mouse28  946.6 #230 9:06AM
I had the same issues more so in the park  - Plumiegirl  10817.4 #11 5:42PM
Same here  - Melody_CM  29196.3 #2 7:57AM

Invest in Disney Fine Art with our new Platinum Partner, Magical Memories. Watch for MouseWait art exclusives in the Lounge and use this code: MW10 for 10% off! When you support Magical Memories, you also support the continued development and maintenance of MouseWait. Earn 1000 Credits for each purchase--just send your receipt to [email protected]-- thank you for your support!

- LaPearleNoir  3059.0 #54 7:22PM
- teapotsandteacups  3968.8 #46 3:50PM
- SnowKitty  153.9 #2806 8:03PM
- msdizmaui  1024.0 #219 1:56PM

Did you know that you can find refurb info with a quick iPhone Spotlight Search? Learn how to find updated Disneyland info fast with a few hidden tricks in MouseWait 9. Post your tips below!



 
Deadliest Cast Member SEASON TWO is here! Find out what really happened on Disneyland's 50th Anniversary. Twenty-four hours or real-time action, authentic Disneyland history, and a finale that you'll never forget. EVENTS OCCUR IN REAL TIME. Download it to any device from Amazon here.

Will there be a Season 3??  Please??? - YoPirate  2980.2 #56 8:03PM
Will there be a 3 and when? - menifeemom  232.1 #1705 7:31PM
I'm reading Season One now. Picked it and the first two Voyagers up at the 4th of July Sale. I am loving the intrigue and history woven together! - Ilovegoofy  239.0 #1608 8:42AM
- RetroDisneyPins2002  52.7 #4980 8:08PM

Download VOYAGEERS to your device today! Discover the VOYAGEERS Society, and the magical Main Street Realm in this action packed adventure for kids of ALL ages! Also available on iBooks and Kobo. Follow the VOYAGEERS on Facebook for more info and behind the scenes exclusives.

Like normal I am late to the party. Reading it now - Tealtownfan  1171.9 #179 3:13PM
Got it! More than halfway thru it! It's a lot of fun!!!👍👍✨✨ - TinkerSchelle  2137.4 #88 10:53PM
Just got a kindle so as soon as I figure out how to work it I'll be buying it. 😉 - varela2892  103.5 #3714 2:38PM
- RetroDisneyPins2002  52.7 #4980 6:35PM

MONTHLY WAIT TIME LEADERS REAL-TIME: Thank you to everyone who enters accurate wait times--you earn MouseRank Points, Credits, worldwide fame, and wealth beyond your wildest dreams when you enter wait times at the Park (ok maybe not the last two things). Please remember to ONLY enter wait times that you have verified in person, this improves our algorithm substantially, thanks!

1. Melody_CM
2348.27

2. Winnie111286
480.53

3. Tom
430.8

4. secretagentangel
423.63

5. teapotsandteacups
344.77

6. grumpypapa
333.53

7. sheridanrabbit
306.8

8. Goofytom
250.43

9. SorcererD91
221.97

10. ShariRenee
217.13

 

SEE THE TOP 100

14 more days and I shall be entering in wait times for the first time( I was slow and shy to post). Well actually it will be 15 days. The first  day we check in and go to Trader Sam's. 😉 - varela2892  103.5 #3714 7:14AM
I just want to thank all the newbies who are on the list so much lately! This was started as a wait time and more app so by your starting out from the beginning doing wait times is awesome! 2/3of my points are from wait times. I make a game of it and have fun doing them. Hope everyone tries it, it helps others and you earn credits!!👏👏👏 - secretagentangel  11064.5 #9 9:06PM
Half of my points are from wait times.  - Goofytom  4475.2 #39 10:28PM
I figure it is the least my wife and i can do, plus it is great exercise! I keep saying, one of these days we will go to one of the meet-ups. We generally only go on Saturday and sometimes Sunday as well. That darn thing called 'work' just gets in the way!  - oiler2112  1293.0 #156 7:07AM
Pretty much all my points are from wait times  - kimo  298.1 #1038 6:54PM
Next August I will be posting wait times I know it will help pass the time in line but with 15 to 20 of us should go pretty well thanks to you and all the people here on MW - mjpdisney67  84.1 #4083 10:10AM
- Grumpyfan  99.7 #3784 8:26PM
I'll never catch Winnie, but I have 6 more days to get to number 2. And then my steady decline until my next visit👍🏻🇺🇸 - Mouse28  946.6 #230 9:26AM
You can do it! I did 100 in an evening Thursday! - redsoxcarlos  5258.9 #27 4:26PM

Your Donations Help Us Make MouseWait Better!

TOP MWs of the WEEK

1.Melody_CM 905.31 #2  
2.Winnie111286 551.28 #1  
3.secretagentangel 344.06 #9  
4.Tom 240.94 #4  
5.LaPearleNoir 182.56 #54  
6.KelleyandTyler22 161.45 #129  
7.teapotsandteacups 146.03 #46  
8.KennyV 105.16 #152  
9.SorcererD91 90.96 #22  
10.DisneyDiane316 86.8 #88  

MW Quality Top 100    Monthly Leaders   Top 100 MouseRank Leaders  Top 50 News  Monthly Wait Time Leaders


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