1017.0 #184 (DL Qual #205

Mar 24, 2013 2:38 PM  The Hub
(Guest Assistance Cards). I want to share some information regarding Guest Assistance Cards. Disneyland is not only required to comply with ADA standards but also strongly desires to make the park inviting, accessible and enjoyable for “all guest of all ages from everywhere”. This is a monumental task of course but one that we are up too. The challenge is to give all our guest the best experience while not infringing on their privacy or dignity. There is no doubt that the system gets abused. I am sure I allow guest through the GAC access that do not belong there however, that is a small price to pay for making the park accessible for those that truly need some additional assistance. Also, the number on the card is for the maximum guest in the party. It is NOT a license to find people in the park and make magic of your own. This only adds to the abuse and slows down the stand by line for the rest of our guest. It is also not appropriate to allow members of the party to use the card while the guest needing the assistance stays behind. The GAC card is not meant to reduce the wait time for the guest in most cases (there are some exceptions E.I. green light cards) but are meant to make the attraction accessible. Most attractions are being converted where possible to queues and ride vehicles that are accessible by all therefore eliminating the need for alternate entrances. Please do not judge those using the GACs that do not have any apparent reason for using the card. But please me mindful when using the card of the reasons it was given. I am writing this as a ride operator that deals with GACs daily, an attractions trainer responsible for teaching other CMs about GACs, a working lead and an orientations facilitator that teachers new CMs about GACs. (My intension is not to start a debate but just to clarify)

Thank you Randy! I hope others take the time to read this and realize that as CMs we are following the rules as trained and as specific to our attraction(s). We do not intend to make things more difficult for our guests! Sometimes that's just how it ends up. I try to be courteous by informing guests where to go and what their line looks like up ahead. Educate and accommodate! - IDVandalSkipperCM  2417.3 #61 2:58PM
Thank you! I most recently read a post where a guest was ridiculed by people waiting in line because they had a GAC and bypassed the line. First, people shouldn't judge. Just because you can't see a reason for their GAC doesn't mean it doesn't exist. I have DJD and some days I feel like I can walk up the steepest street in San Francisco...other days I can barely walk to the restroom. I have been quite humbled by my condition, and have learned that you can't judge a persons ability or disability by looking at them. The last time we were in the park we saw an older man with a pomeranian service dog. My kids didn't understand how a little POM could help someone. Some people have anxiety and their companions help them remain calm. Disneyland is a magical place that so many people love.... It takes a great amount of patience and respect to wait your turn regardless of where your turn in line starts...*stepping down from soap box ☺ - 2BeignetOrNot2Beignet  1424.8 #121 3:16PM
I believe this is well written and professionally handled in the best Disney spirit and intent. No further explanation should be needed here about the use and purpose of Guest Assistance Cards (specific questions regarding individual assistance needs should be asked at City Hall Guest Services). Thank you as always CMBaloo! - IMissDisney  1205.7 #144 4:16PM
I stopped posting the extra seats on our pass, even though the handicap person was always present, just had concerns about this priviledge so I no longer post it. I only use the extra seats for immediate family if they are in the park with me now. - Plumiegirl  10217.6 #8 4:50PM
I think if you have guests join u & ur son-that's a beautiful thing too; it's great way 4 some people w/special needs to open up & socialize when they might not feel comfortable in other circumstances. Do what your heart says...responsible people are reasonable 💗 - TinkerSchelle  1981.1 #82 12:39AM
Thank you for your knowledge and helping us that need the assistance. I would love to be able to walk in the regular line. I miss it. I miss the interaction with people in line. Keep up the great work CMBaloo. - azdan9299  234.9 #1548 2:55PM
I read this post earlier and have sat here debating wether to comment on it or not. I am a mouse waiter in a wheelchair now, but also have visited the parks as an able bodied person. Now I can not stay in lines very long because of medical reasons (which I do not wish to share personal details by saying why), I am upset that people abuse the system by claiming a need for a GAC. Because of these fakers who have no soul to be able to take advantage of the system, us TRULY in need of it are now being questioned by other guests and a CM in my case. I just hope that people don't judge the people in this line because some don't look it but just know that the fakers will get their cumupits later in life. As for now all their doing is making the GAC lines longer than they should be and ruining it for us who are truly in need! - PrincessDaisy_FU2Rcm  341.2 #702 4:01PM
Thank you! I just emailed Admin about this as sometimes they are on here so much, I am concerned we will teach someone so much about them they will be abused more and for someone who uses one when needed, they are needed. BUT! Those of us who want to use them responsibly only use them when we cannot get to the fastpass line, or only a couple of times a visit, and only for those in our party. And believe me, there are times I have had to use it and the line is so much longer than the regular one but either my brother is having a bad day with his mental disabilities or I am having a bad pain day so we have to use it. You have to use common sense on this issue plus you have to be considerate for the others in the park. This is not a get out of line free card. And those who have to use, whether you are on two legs, or two wheels or crutches, you should just take those of you with you and please don't show it here on MW IMO. Maybe most reading this are honest people but for the people who do take advantage, that leads to so many people getting angry when anyone does use it. I have skipped going on attractions a lot when I see how nasty some people have been to others using them. I was in the regular line which was short on AP nights at the WOD, and three different large parties went in front and the catcalls were horrible, and yes, I did tell them the meanies they did not know who was disabled or not since many disabilities are invisible. But the abusers are causing much of the hate. I honestly hope they do go to long term wristbands because the pass will be recorded in your wristband and I am hoping this will lead to more oversight. If you see someone goofing around and really feel they are abusing (like another post had said someone not really needing the wheelchair and others taking turns with it) then quietly tell a CM and if there is anything the CM can do, they will do it. And thank you to the CM's who are so decent to me about the pass, I think they either know me and my illnesses, or they can tell my brother needs a little help. Thanks for this post, I hope my reply and or your post don't get deleted!:) - secretagentangel  4735.2 #28 4:08PM
Sorry, did not realize this was so long but I have been thinking about this all week.:) - secretagentangel  4735.2 #28 4:10PM
@secretagentangel You do not have a DM set up. I figured with high season and Premium AP, Most MWrs are not in the parks when I am. 2nd, it is a priviledge that I dont want to abuse since my son needs it most. 3. I'd rather just enjoy my son and the rides quietly. I am very thankful for this because regular folks get unnerved with autism as much as autism has alot of anxiety on its own which causes the behaviors. Jimmy loves going to the parks and this is the only way he can do it. SoCal is soo crowded compared to when we started 20 years ago with an AP and one park. - Plumiegirl  10217.6 #8 8:35PM
I stopped posting 2 weeks ago so my decision had nothing to do with this post, just a change of heart and alot of mulling over the reasons we have it. - Plumiegirl  10217.6 #8 8:37PM
I will figure out what is going on with the dm, hopefully a fluke. I am glad jimmy has you, and frankly watching you and others deal with disabled family members gives me strength when I am ready to scream when my brother has done something he should not have for the 10th time and says he forgot!! You all remind me to see the good and to remember how hard it is for them, just as it is for my brother, to be in such huge crowds. I am just concerned more on the abuses of it and any help we can be to Disney with them I try because it really does help us on my or his bad days. You really are a blessed person to love him, your patience and love for Jimmy remind me of my mom's love for my brother and I am trying very hard to be as patient as she was. Love ya Plumie!!:) - secretagentangel  4735.2 #28 8:52PM
I servicesee guests all the time and I never say anything but think about why this person needs one. I keep my comments to myself - Chumash28  1207.7 #143 5:13PM
My first experience with a GAC card was last year. My daughter is 19 and has MS and although she is not in a wheelchair, she sometimes cannot stand or sit for long periods of time . We went to City Hall to get the pass and expected to be questioned which we should be. I did feel that the CM seemed skeptical of what we were telling her and we did bring documents if we needed them but she did issue us the pass. I understand what people are saying about people looking at you when you are using the card and do not have a reason they are able to see. My daughter did not even want to initially use the GAC but she would not have been able to spend hours in the park without it. She did feel self conscience about people looking at her and obviously she would prefer to wait in the lines she was always able to before. I thank all of you who are knowledgeable about the GAC card and realize that there are people our there with "invisible illnesses". - sstarlight  324.7 #779 6:03PM
Thank you! - aprilinjune4  483.5 #439 8:01AM
Bumping this. A lot of great of information here for people to read. - wickedlyraven88  409.8 #545 8:20PM
I was like wait I read this! Lol! - PrincessDaisy_FU2Rcm  341.2 #702 8:25PM
Thanks Randy. People who are abusing the system make the system hurt for everyone else. - MeridasHair  346.5 #687 8:40PM
My mom has a GAC and we only use it when she really needs it, when there are stairs or if she is in a lot of pain and she makes an effort to stand in line when she can. We constantly get people telling us to get back into the regular line (probably because I am so peppy when I am in the parks, but I am young) and it upsets me because they dont stop to think about what might really be going on! Hope that people stop abusing the system :( Thanks for a great post! - tiggertwin  331.9 #739 9:12PM
Thank you for this! I know there have been times when guests in the regular lines look at me funny for using my GAC (it's not always outwardly apparent why I need it). There is totally a difference between those who use it the way it is intended and those who don't. I just wish people would understand that just because it doesn't "look" like I need it, doesn't mean I'm abusing the system. I appreciate this post! - ekwhite  473.0 #453 2:30AM
This is a wonderful post Randy. I just wanted to say that for those of us that try not to use it unless necessary, please be careful in trying to push yourself to got through the stand by line. I recently tried that and literally had to get out of line as quickly as possible. The CM's were great and realized I had a GAC and when I was ready, got me to the other entrance. So, just a friendly reminder to listen to maybe someone in your party that knows your situation and can maybe make a better decision for you like my hubby does for with me. I'm stubborn! LOL - Cinderella_Schnooks  3373.1 #42 2:29PM
This is really wonderful insight. Thank you! - CherryMouse  44.2 #5043 8:40AM
Hello, I was in the Army and I have PTSD. I know there are two stamps, a wheelchair and two arrows. Ive been to City Hall asking them if I can get a GAC. They keep trying to give me a pass with the wheelchair stamp. I have no use or need for that particular stamp as I do not need a wheelchair or want one. Can anyone help me out, I'm going there tomorrow. - drewhitman69  0.0 #107050 5:43PM
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Hey I'm finally on this list 😄👍🎉 - Sweet_Irish_Cream  4409.0 #32 10:39PM
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MouseWait COUNTDOWN for iOS is here! Countdown the days to your next Disneyland or Disney World trip with our images OR your pics! Your Countdown also displays on Apple Watch and is beautiful on iPhone 6 screens. Secure the discounted launch price for a limited time.

I have the countdown and I love it! - tree320  0.6 #0 9:26AM
Just got it! - Dizkid  458.1 #477 12:29PM
I need to get this  - MisSingAlong  99.3 #0 1:11AM
Doesn't everyone have a countdown clock on the top of one of their pinball machines?  Unfortunately mine is blank because our DL trip was weeks ago :( - awhittle  0.0 #127169 10:15AM
That just means it's time to start planning! 😀 - AngiMouse  81.6 #3919 1:02PM

Disneyland unFORECAST (BETA) is here! Top MouseWaiters giving you the rundown of what's happening at the Disneyland Resort. The unFORECAST now has its own page on the web www.unFORECAST.com

Super Bowl unFORECAST for the week of Feb 1, 2016
Everyone always asks if it will be busy on Super Bowl Sunday. Historically the answer is always YES, and this Sunday should be no exception. Since last week, weekdays have been surprisingly slow (very low crowds). We expect more of the same this week, until Friday. Looking back at MouseWait's Historical Crowd Index (available in our MagicPlan iOS Calendar), this week last year averaged in the high 60s (approx 60% capacity), and it jumped a little during Super Bowl weekend. To get a real-time look at crowd levels, check the MouseWait App for Crowd Index averages and wait times. Have a great week! - Admin Feb 1, 2016 12:06PM



We have always noticed that Saturdays are better than Sundays! We always come on the weekend and say we want to leave at dinner time on Sunday, but always leave by 11-12 because there are so many people. We love Saturday!! - 1Princess3Princes  643.1 #315 5:39PM
I agree. I think it has to do with most passes being blocked - PoohSizedGuy  20.5 #7249 11:53PM
Saturday's rule! One of the perks of a premium pass!  - snappy  438.4 #500 7:32AM
I love these posts!  I do have a question/request/suggestion...is there a way to only show the 3-4 most recent posts?  It's a lot to scroll through. @@Admin - TiggersAndTinks  171.2 #2394 5:08AM
I second this. The info is great to have, but it's too long.  - 1HitchhikingGhost  249.4 #1358 5:04PM
I'm glad Saturday's are good we are going tomorrow ! - vanessav87  5.4 #17642 3:45PM
6 of us going Sunday 11 6 year have use that annual pass - jmmm  0.5 #79377 12:12PM


 
MONTHLY WAIT TIME LEADERS REAL-TIME: Thank you to everyone who enters accurate wait times--you earn MouseRank Points, Credits, worldwide fame, and wealth beyond your wildest dreams when you enter wait times at the Park (ok maybe not the last two things). Please remember to ONLY enter wait times that you have verified in person, this improves our algorithm substantially, thanks!

1. OhanaPhoto
397.1

2. Mouse4life
357.9

3. drummerkidd
261.6

4. ShariRenee
191.73

5. spicoli
185.8

6. sawman911
131.03

7. Tom
104.83

8. secretagentangel
95.27

9. shootanyangle
90.53

10. LaPearleNoir
90

 

SEE THE TOP 100

14 more days and I shall be entering in wait times for the first time( I was slow and shy to post). Well actually it will be 15 days. The first  day we check in and go to Trader Sam's. 😉 - varela2892  31.4 #5872 7:14AM
Wow! I'm on the list 😊 - disneymom1  257.5 #1281 10:17PM
I just want to thank all the newbies who are on the list so much lately! This was started as a wait time and more app so by your starting out from the beginning doing wait times is awesome! 2/3of my points are from wait times. I make a game of it and have fun doing them. Hope everyone tries it, it helps others and you earn credits!!👏👏👏 - secretagentangel  4735.2 #28 9:06PM
Half of my points are from wait times.  - Goofytom  2116.2 #72 10:28PM
Congrats to the MWers who maid the list - disneylover2002  8.7 #12022 7:43PM
 I'm about to fall off the bottom there real soon...but I had fun entering times during our visit.  - DisneyMom13  238.2 #1497 10:02PM

What if Walt never dreamed of Disneyland? What would your life be like? What would the world be like? Get Book Two of the VOYAGEERS Saga - The Great Storyteller - on Amazon. Buy the Paperback and get the Kindle version FREE! 

Thank you Admin! This book is a great read. I recommend it to anyone who is a Disney fan. Can't wait for the next one! - grumpypapa  5548.7 #19 8:38PM
Thank you for reading! - Admin  6:26PM
cant wait to read it - ebugsmama  18.8 #7606 10:32PM
- disneyforme  208.8 #1891 7:33PM
  - teapotsandteacups  146.0 #2786 10:17PM

Here are the upcoming MouseWait Events. You can post your event on mobile here, and on the web here. Thanks!

1. #MWMEETUP ONE LAST TIME
Aug 06, 2016 12:00pm

MouseWait Meetups 2016
what is happening for one last time on aug 6? - MsTikiMermadam  1065.1 #172 12:31AM
It was January 8 I think but I left it as I think it's funny😂😂😂 I'll have to delete it😭😭 - secretagentangel  4735.2 #28 7:55PM
ok,  last time for btr....  😹 - MsTikiMermadam  1065.1 #172 6:03AM
It looks like we need to get more official meet-ups happening in the parks.  😄 - LaPearleNoir  1907.7 #87 9:38AM
I do one a week but we need more! We were saying last week to add an Astro blaster to Friday maybe? We could do a monorail or BRMRR sweeper too😂😂Plus I'm trying to post a few ahead of time so people can plan. Next week the meetup we do for MW  had to be Friday again but hopefully Tuesday  the next week! We have two very cool ones coming up next month! It's a secret😎😎😎😎 - secretagentangel  4735.2 #28 9:47PM
Your Tuesday night meet up is great but I'm just remembering all the meetups we used to have.  I wonder what the meet ups are next month..... I'll be there with my  - LaPearleNoir  1907.7 #87 10:30PM
i keep ending up with tues classes,  and missing the tues meetups.  so glad i have made a few of them! - MsTikiMermadam  1065.1 #172 6:05AM
I'll post the ones I know about, I'm switching some to weekends too. And maybe get a few others too! 😊 - secretagentangel  4735.2 #28 8:49PM
When is the next meet up? - sunvalgifts  31.8 #5820 2:36PM
Tuesday the 16th of February at 5 till parade time.  - secretagentangel  4735.2 #28 8:12PM

Thanked by:   LaPearleNoir   MsTikiMermadam   disneyforme   ebugsmama   NvNana  
Play Disneyland Trivia with your friends for FREE! See the list of TRIVILATOR usernames on this page. Play from any device with our new web version

Cool admin. Hope I do better than the first one. Hope people that enter will be ready to play and the tournament moves along better - Goofytom  2116.2 #72 6:41PM
Yes, 1 question every 24 hrs was difficult to stick with.  - DisneyMom13  238.2 #1497 6:28PM
Oh 😂😂 just realized that post was 2+ years old😂😂 well people are still taking turns very slowly. Maybe it's the app, not the players.  - DisneyMom13  238.2 #1497 6:34PM
I will announce the December tournament date this week. - Admin 11:58PM
Can't wait! - sawman911  2622.4 #51 6:30PM
Still waiting. 😂😂😂 - MeridaFan  4243.7 #35 12:59PM
I end up deleting games while in progress due to opponents leaving me hanging FOR-EH-VER!!! - MommyandBash  374.3 #608 12:18PM
It happens, if you want start a game and I'll play you. I take a couple days off a week but I'll finish the games I start. - richiii3  1174.2 #153 2:20PM
@@Admin  Can't keep my games going, other end either not answering or app is stalling. It doesn't forfeit after 24 hrs of not answering. Want to play, but instead spend more time waiting and waiting. Thx - DisneyMom13  238.2 #1497 8:26AM

Deadliest Cast Member Season One & Two + VOYAGEERS Multiplaner & Great Storyteller are both available to read on Kindle Unlimited! You can sign up for a free 30 day trial of Kindle Unlimited and read all four books at no charge! Go here to access the books on Amazon. Thanks for your support! 

- MommyandBash  374.3 #608 4:52PM
- MissAmericaSings  406.4 #552 7:58AM
- RetroDisneyPins2002  24.5 #6627 1:39PM
- Disney_Pincess02  24.9 #6561 5:02PM

Your Donations Help Us Make MouseWait Better!

TOP MWs of the WEEK

1.ShariRenee 234.78 #9  
2.spicoli 185.8 #1461  
3.sawman911 131.51 #51  
4.LaPearleNoir 117.41 #88  
5.Tom 116.09 #6  
6.drummerkidd 115.57 #393  
7.Plumiegirl 82.01 #8  
8.Winnie111286 76.71 #4  
9.secretagentangel 76.17 #28  
10.grumpypapa 75.04 #19  

MW Quality Top 100    Monthly Leaders   Top 100 MouseRank Leaders  Top 50 News  Monthly Wait Time Leaders


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