1017.0 #201 (DL Qual #226

Mar 24, 2013 2:38 PM  The Hub
(Guest Assistance Cards). I want to share some information regarding Guest Assistance Cards. Disneyland is not only required to comply with ADA standards but also strongly desires to make the park inviting, accessible and enjoyable for “all guest of all ages from everywhere”. This is a monumental task of course but one that we are up too. The challenge is to give all our guest the best experience while not infringing on their privacy or dignity. There is no doubt that the system gets abused. I am sure I allow guest through the GAC access that do not belong there however, that is a small price to pay for making the park accessible for those that truly need some additional assistance. Also, the number on the card is for the maximum guest in the party. It is NOT a license to find people in the park and make magic of your own. This only adds to the abuse and slows down the stand by line for the rest of our guest. It is also not appropriate to allow members of the party to use the card while the guest needing the assistance stays behind. The GAC card is not meant to reduce the wait time for the guest in most cases (there are some exceptions E.I. green light cards) but are meant to make the attraction accessible. Most attractions are being converted where possible to queues and ride vehicles that are accessible by all therefore eliminating the need for alternate entrances. Please do not judge those using the GACs that do not have any apparent reason for using the card. But please me mindful when using the card of the reasons it was given. I am writing this as a ride operator that deals with GACs daily, an attractions trainer responsible for teaching other CMs about GACs, a working lead and an orientations facilitator that teachers new CMs about GACs. (My intension is not to start a debate but just to clarify)

Thank you Randy! I hope others take the time to read this and realize that as CMs we are following the rules as trained and as specific to our attraction(s). We do not intend to make things more difficult for our guests! Sometimes that's just how it ends up. I try to be courteous by informing guests where to go and what their line looks like up ahead. Educate and accommodate! - IDVandalSkipperCM  2603.2 #58 2:58PM
Thank you! I most recently read a post where a guest was ridiculed by people waiting in line because they had a GAC and bypassed the line. First, people shouldn't judge. Just because you can't see a reason for their GAC doesn't mean it doesn't exist. I have DJD and some days I feel like I can walk up the steepest street in San Francisco...other days I can barely walk to the restroom. I have been quite humbled by my condition, and have learned that you can't judge a persons ability or disability by looking at them. The last time we were in the park we saw an older man with a pomeranian service dog. My kids didn't understand how a little POM could help someone. Some people have anxiety and their companions help them remain calm. Disneyland is a magical place that so many people love.... It takes a great amount of patience and respect to wait your turn regardless of where your turn in line starts...*stepping down from soap box ☺ - 2BeignetOrNot2Beignet  1518.0 #122 3:16PM
I believe this is well written and professionally handled in the best Disney spirit and intent. No further explanation should be needed here about the use and purpose of Guest Assistance Cards (specific questions regarding individual assistance needs should be asked at City Hall Guest Services). Thank you as always CMBaloo! - MickeyFan  1217.7 #158 4:16PM
I stopped posting the extra seats on our pass, even though the handicap person was always present, just had concerns about this priviledge so I no longer post it. I only use the extra seats for immediate family if they are in the park with me now. - Plumiegirl  10383.0 #9 4:50PM
I think if you have guests join u & ur son-that's a beautiful thing too; it's great way 4 some people w/special needs to open up & socialize when they might not feel comfortable in other circumstances. Do what your heart says...responsible people are reasonable 💗 - TinkerSchelle  2075.2 #84 12:39AM
Thank you for your knowledge and helping us that need the assistance. I would love to be able to walk in the regular line. I miss it. I miss the interaction with people in line. Keep up the great work CMBaloo. - azdan9299  234.9 #1617 2:55PM
I read this post earlier and have sat here debating wether to comment on it or not. I am a mouse waiter in a wheelchair now, but also have visited the parks as an able bodied person. Now I can not stay in lines very long because of medical reasons (which I do not wish to share personal details by saying why), I am upset that people abuse the system by claiming a need for a GAC. Because of these fakers who have no soul to be able to take advantage of the system, us TRULY in need of it are now being questioned by other guests and a CM in my case. I just hope that people don't judge the people in this line because some don't look it but just know that the fakers will get their cumupits later in life. As for now all their doing is making the GAC lines longer than they should be and ruining it for us who are truly in need! - PrincessDaisy_FU2Rcm  361.0 #681 4:01PM
Thank you! I just emailed Admin about this as sometimes they are on here so much, I am concerned we will teach someone so much about them they will be abused more and for someone who uses one when needed, they are needed. BUT! Those of us who want to use them responsibly only use them when we cannot get to the fastpass line, or only a couple of times a visit, and only for those in our party. And believe me, there are times I have had to use it and the line is so much longer than the regular one but either my brother is having a bad day with his mental disabilities or I am having a bad pain day so we have to use it. You have to use common sense on this issue plus you have to be considerate for the others in the park. This is not a get out of line free card. And those who have to use, whether you are on two legs, or two wheels or crutches, you should just take those of you with you and please don't show it here on MW IMO. Maybe most reading this are honest people but for the people who do take advantage, that leads to so many people getting angry when anyone does use it. I have skipped going on attractions a lot when I see how nasty some people have been to others using them. I was in the regular line which was short on AP nights at the WOD, and three different large parties went in front and the catcalls were horrible, and yes, I did tell them the meanies they did not know who was disabled or not since many disabilities are invisible. But the abusers are causing much of the hate. I honestly hope they do go to long term wristbands because the pass will be recorded in your wristband and I am hoping this will lead to more oversight. If you see someone goofing around and really feel they are abusing (like another post had said someone not really needing the wheelchair and others taking turns with it) then quietly tell a CM and if there is anything the CM can do, they will do it. And thank you to the CM's who are so decent to me about the pass, I think they either know me and my illnesses, or they can tell my brother needs a little help. Thanks for this post, I hope my reply and or your post don't get deleted!:) - secretagentangel  7931.2 #12 4:08PM
Sorry, did not realize this was so long but I have been thinking about this all week.:) - secretagentangel  7931.2 #12 4:10PM
@secretagentangel You do not have a DM set up. I figured with high season and Premium AP, Most MWrs are not in the parks when I am. 2nd, it is a priviledge that I dont want to abuse since my son needs it most. 3. I'd rather just enjoy my son and the rides quietly. I am very thankful for this because regular folks get unnerved with autism as much as autism has alot of anxiety on its own which causes the behaviors. Jimmy loves going to the parks and this is the only way he can do it. SoCal is soo crowded compared to when we started 20 years ago with an AP and one park. - Plumiegirl  10383.0 #9 8:35PM
I stopped posting 2 weeks ago so my decision had nothing to do with this post, just a change of heart and alot of mulling over the reasons we have it. - Plumiegirl  10383.0 #9 8:37PM
I will figure out what is going on with the dm, hopefully a fluke. I am glad jimmy has you, and frankly watching you and others deal with disabled family members gives me strength when I am ready to scream when my brother has done something he should not have for the 10th time and says he forgot!! You all remind me to see the good and to remember how hard it is for them, just as it is for my brother, to be in such huge crowds. I am just concerned more on the abuses of it and any help we can be to Disney with them I try because it really does help us on my or his bad days. You really are a blessed person to love him, your patience and love for Jimmy remind me of my mom's love for my brother and I am trying very hard to be as patient as she was. Love ya Plumie!!:) - secretagentangel  7931.2 #12 8:52PM
I servicesee guests all the time and I never say anything but think about why this person needs one. I keep my comments to myself - Chumash28  1566.9 #117 5:13PM
My first experience with a GAC card was last year. My daughter is 19 and has MS and although she is not in a wheelchair, she sometimes cannot stand or sit for long periods of time . We went to City Hall to get the pass and expected to be questioned which we should be. I did feel that the CM seemed skeptical of what we were telling her and we did bring documents if we needed them but she did issue us the pass. I understand what people are saying about people looking at you when you are using the card and do not have a reason they are able to see. My daughter did not even want to initially use the GAC but she would not have been able to spend hours in the park without it. She did feel self conscience about people looking at her and obviously she would prefer to wait in the lines she was always able to before. I thank all of you who are knowledgeable about the GAC card and realize that there are people our there with "invisible illnesses". - sstarlight  324.7 #827 6:03PM
Thank you! - aprilinjune4  483.5 #471 8:01AM
Bumping this. A lot of great of information here for people to read. - wickedlyraven88  409.8 #579 8:20PM
I was like wait I read this! Lol! - PrincessDaisy_FU2Rcm  361.0 #681 8:25PM
Thanks Randy. People who are abusing the system make the system hurt for everyone else. - MeridasHair  346.5 #726 8:40PM
My mom has a GAC and we only use it when she really needs it, when there are stairs or if she is in a lot of pain and she makes an effort to stand in line when she can. We constantly get people telling us to get back into the regular line (probably because I am so peppy when I am in the parks, but I am young) and it upsets me because they dont stop to think about what might really be going on! Hope that people stop abusing the system :( Thanks for a great post! - tiggertwin  332.9 #778 9:12PM
Thank you for this! I know there have been times when guests in the regular lines look at me funny for using my GAC (it's not always outwardly apparent why I need it). There is totally a difference between those who use it the way it is intended and those who don't. I just wish people would understand that just because it doesn't "look" like I need it, doesn't mean I'm abusing the system. I appreciate this post! - ekwhite  473.0 #487 2:30AM
This is a wonderful post Randy. I just wanted to say that for those of us that try not to use it unless necessary, please be careful in trying to push yourself to got through the stand by line. I recently tried that and literally had to get out of line as quickly as possible. The CM's were great and realized I had a GAC and when I was ready, got me to the other entrance. So, just a friendly reminder to listen to maybe someone in your party that knows your situation and can maybe make a better decision for you like my hubby does for with me. I'm stubborn! LOL - Cinderella_Schnooks  3466.9 #46 2:29PM
This is really wonderful insight. Thank you! - CherryMouse  45.2 #5181 8:40AM
Hello, I was in the Army and I have PTSD. I know there are two stamps, a wheelchair and two arrows. Ive been to City Hall asking them if I can get a GAC. They keep trying to give me a pass with the wheelchair stamp. I have no use or need for that particular stamp as I do not need a wheelchair or want one. Can anyone help me out, I'm going there tomorrow. - drewhitman69  0.0 #108174 5:43PM
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I don't understand why it was changed in the first place. The area was closed down and rebranded as Grizzly Peak Airfield to be more cohesive with the "California" theme of the park and then they change the ride from Soarin Over California; which is sticking pretty close to the theme of the park; to Soarin Over The World? It just doesn't make sense to me. I understand updating the video itself, which is what I wish they had done.  - 1HitchhikingGhost  292.9 #1022 7:03PM

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I noticed this post is kind of old, but is the Amazon link still working? My hubby tried to buy something through it but it didn't work. @Admin - DisneyDiane316  258.8 #1339 7:59PM
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14 more days and I shall be entering in wait times for the first time( I was slow and shy to post). Well actually it will be 15 days. The first  day we check in and go to Trader Sam's. 😉 - varela2892  78.2 #4123 7:14AM
I just want to thank all the newbies who are on the list so much lately! This was started as a wait time and more app so by your starting out from the beginning doing wait times is awesome! 2/3of my points are from wait times. I make a game of it and have fun doing them. Hope everyone tries it, it helps others and you earn credits!!👏👏👏 - secretagentangel  7931.2 #12 9:06PM
Half of my points are from wait times.  - Goofytom  2964.8 #50 10:28PM
I figure it is the least my wife and i can do, plus it is great exercise! I keep saying, one of these days we will go to one of the meet-ups. We generally only go on Saturday and sometimes Sunday as well. That darn thing called 'work' just gets in the way!  - oiler2112  805.9 #248 7:07AM
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Hmmm,who is your provider? I rarely have a problem, thanks for trying! - ShariRenee  11176.2 #8 12:12AM
Sprint! The worst - DarthFairy  585.7 #373 5:16PM
I was there on Friday and it was to busy to post any times  - jkobelski  21.4 #0 9:50PM


 
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Yes, yes. I know you do.  - crazyfriends  3.3 #34016 2:03AM
Wow I've never made a list before. Thanks - disneybob49  1088.4 #183 9:59AM
So excited to see I managed to sneak on to the top 10.  I don't get the opportunity to post things that often.  Thank you MWers for responding to my posts:-) - beentoall  1271.7 #0 7:22PM
I have got to get myself on this list!!! - AngiMouse  155.2 #2720 11:36AM

Disneyland unFORECAST (BETA) is here! Top MouseWaiters giving you the rundown of what's happening at the Disneyland Resort. The unFORECAST now has its own page on the web www.unFORECAST.com

unFORECAST for the month of June 2016
Last month (May) seemed to be quieter than last year, probably because the 60th Celebration began last May, making last summer a lot busier. Looking back at MouseWait's Historical Crowd Index (available in our MagicPlan iOS Calendar), crowds averaged in the mid 80s (approx 85% capacity) for the first two weeks of June, then it quieted down in the last two weeks of the month. We are estimating smaller crowds than last summer because the 60th Celebration is over a year old, and there are still a lot of attractions being refurbished. To get a real-time look at crowd levels, check the MouseWait App for Crowd Index averages and wait times. Have a great week! - Admin Jun 3, 2016 12:07PM



We have always noticed that Saturdays are better than Sundays! We always come on the weekend and say we want to leave at dinner time on Sunday, but always leave by 11-12 because there are so many people. We love Saturday!! - 1Princess3Princes  643.7 #335 5:39PM
I agree. I think it has to do with most passes being blocked - PoohSizedGuy  20.6 #7585 11:53PM
Saturday's rule! One of the perks of a premium pass!  - snappy  451.5 #521 7:32AM
I love these posts!  I do have a question/request/suggestion...is there a way to only show the 3-4 most recent posts?  It's a lot to scroll through. @@Admin - TiggersAndTinks  183.5 #2290 5:08AM
I second this. The info is great to have, but it's too long.  - 1HitchhikingGhost  292.9 #1022 5:04PM
There was nobody there last week on Saturday loved it Hope it's the same this week  - jkobelski  21.4 #0 9:48PM
August 17 - It was still crowded yesterday, though it starts emptying out about 9 pm since some schools are in session and others are watching PTN. These are your last week's to watch PTN and the current WOC, and the 60th fireworks nightly show. Take advantage on a weeknight if you can. And on week nights, the jazz band plays several sets up until 10:15 pm on the Matk Twain and alternate with sets while cruising the ROA on a tom sawyers raft. We saw the band on the river at 10:40 Tuesday night. Market house is closed at night for coffee, the closest coffee after park hours is Starbucks DD/ WOD. or coffee bean in Haggen Dazs DD   ice cream  store till midnight.  - secretagentangel  7931.2 #12 1:41PM

Credits Hall of Fame. This real-time list honors the top Credits purchasers by showing the total number of Credits purchased. These MouseWaiters play an integral part in helping us maintain and innovate. Thank you to everyone who buys Credits in the MW iOS app, TRIVILATOR, and Goat Effect!

1. secretagentangel
127300

2. teapotsandteacups
120000

3. jacdanfan
115000

4. leopardditz2000
98000

5. iLOVELUCYnDISNEY
88000

6. Melody_CM
65000

7. DisneyGrandma
65000

8. debbiev
64750

9. disneygrandma1
63000

10. DarthFairy
58950

 

  Well done and congratulations.  Now I know how some people have so many stickers.  Keep up the good work:-) - beentoall  1271.7 #0 2:55AM
And they share - suzieq65  150.6 #2790 9:06PM
I finally made a list besides wait times.wait times has become almost impossible with the crowds,reception blows.but thank you for all you do@@@@Admin - DarthFairy  585.7 #373 7:43PM
I finally made a list besides wait times.wait times has become almost impossible with the crowds,reception blows.but thank you for all you do@@@@Admin - DarthFairy  585.7 #373 7:43PM
!!! And I thought working up to 73 credits was good lol - sunvalgifts  170.5 #2478 12:21PM

Earn 1000 Credits for staying at MouseWait Platinum Partner Hotels! Each night that you stay at the Hojo Anaheim 714-776-6120 or the brand new Courtyard Marriott Theme Park Entrance Hotel 714-254-1442 you will earn 1000 Credits! Just send an email to [email protected] after your stay with your confirmation number and check in date, and we will add the Credits to your account! Make sure to mention MouseWait when you reserve your rooms. 

When you support our Platinum Partner Hotels, you help us to improve MouseWait. Both hotels are run by the best management team in the business, and you won't get better service anywhere else!

Credits have been applied to everyone's account as of today! - Admin 11:40AM
I just called them to price out our potential trip in June. Chris was so nice and the MW savings are phenomenal! Still waiting on work vacation approval to reserve the room!  - HNL2SFO  296.3 #998 1:26PM
What percentage saving are we looking at for being MouseWaiters? Is it better than a AAA discount.  - MoChuck  159.5 #2645 3:57PM
I sent you emails and support requests for my last 2 stays in May and June. I would appreciate it if you could check on them and let me know if I need to send you any additional info, please let me know. Thanks for your help @@@@@@@@@Admin - Winnie111286  21587.8 #3 10:51AM
You are awesome.  Thanks Admin - Winnie111286  21587.8 #3 1:28PM
@@@Disneydollarpam - disneyforme  523.5 #432 10:04PM

Did you know that you can find refurb info with a quick iPhone Spotlight Search? Learn how to find updated Disneyland info fast with a few hidden tricks in MouseWait 9. Post your tips below!


MouseWait COUNTDOWN for iOS is here! Countdown the days to your next Disneyland or Disney World trip with our images OR your pics! Your Countdown also displays on Apple Watch and is beautiful on iPhone 6 screens. Secure the discounted launch price for a limited time.

I have the countdown and I love it! - tree320  0.6 #0 9:26AM
Just got it! - Dizkid  503.9 #457 12:29PM
I love across the street. Don't need a countdown. It's awesome though for the people that do.  - DisneylandGirl  326.8 #812 2:49PM
I Loved across the street once. - nitromouse  300.6 #974 10:55PM
😂 - TinyDancerTay  566.4 #391 12:03AM

Subscribe to the MouseWait Email NEWSletter for Disneyland and MouseWait news, and never miss an update! Register here for free.

Oh how we miss you MSEP... 😩😩😩 - DisneyBallers  57.3 #4677 10:05PM
what is MSEP? - markchop  99.4 #3703 9:35PM
Main Street Electrical Parade - sawman911  3228.8 #48 9:33AM
I miss the Electrical Parade.  My mom was actually covering a story about the Electrical Parade and got to ride in one of the vehicles.  - RetroDisneyPins2002  43.7 #5257 1:35PM
!!! - DisneyMom13  344.9 #734 7:43PM
!!!! That is soooo cool!!! - dizzneyfan  730.6 #288 8:06AM
Nice pic!📷 - Stitchcrazy62622  22.6 #7248 10:18PM
Awesome!! - stanvoodoo  51.6 #4912 7:25PM

Here is the Overall Quality Top 10 real-time list. Follow these MouseWaiters for great content:

1. Winnie111286
7090

2. uscdisneyteacher
6961

3. CobbPR
6911

4. misschurro
6344

5. Dave
6164

6. BaseballMickey
6042

7. pikarich
5818

8. Plumiegirl
5601

9. Duchess_SMK
5546

10. Stitch_Legacy
4717



SEE THE TOP 100

This list needs to be updated! Just saying😬 - MadameLeota  4648.8 #31 9:51PM
is this just a standing thing? Never changes? - DarthFairy  585.7 #373 8:06PM
This is so true, it never changes, what's up with that lol - itsmyglassslipper  534.5 #422 12:28PM
I know and I'm still on it😂😂😂 - Plumiegirl  10383.0 #9 5:56PM


 
Deadliest Cast Member SEASON TWO is here! Find out what really happened on Disneyland's 50th Anniversary. Twenty-four hours or real-time action, authentic Disneyland history, and a finale that you'll never forget. EVENTS OCCUR IN REAL TIME. Download it to any device from Amazon here.

Will there be a Season 3??  Please??? - YoPirate  1873.7 #98 8:03PM
Will there be a 3 and when? - menifeemom  227.0 #1713 7:31PM
I really enjoyed reading them. I think I need to do a re read of them plus the Voyagers series. - arianwenmcb  242.0 #1526 12:45PM
I'm reading Season One now. Picked it and the first two Voyagers up at the 4th of July Sale. I am loving the intrigue and history woven together! - Ilovegoofy  123.8 #3236 8:42AM

Play Disneyland Trivia with your friends for FREE! See the list of TRIVILATOR usernames on this page. Play from any device with our new web version

Cool admin. Hope I do better than the first one. Hope people that enter will be ready to play and the tournament moves along better - Goofytom  2964.8 #50 6:41PM
Yes, 1 question every 24 hrs was difficult to stick with.  - DisneyMom13  344.9 #734 6:28PM
Oh 😂😂 just realized that post was 2+ years old😂😂 well people are still taking turns very slowly. Maybe it's the app, not the players.  - DisneyMom13  344.9 #734 6:34PM
I will announce the December tournament date this week. - Admin 11:58PM
Can't wait! - sawman911  3228.8 #48 6:30PM
Still waiting. 😂😂😂 - MeridaFan  4244.2 #39 12:59PM
There should be a droid version of this. I. would love to play  - bryanjung1997  1.1 #69228 2:19PM
I end up deleting games while in progress due to opponents leaving me hanging FOR-EH-VER!!! - MommyandBash  433.2 #542 12:18PM
It happens, if you want start a game and I'll play you. I take a couple days off a week but I'll finish the games I start. - richiii3  1603.7 #116 2:20PM

Easily manage the social side of MouseWait for Disneyland and Disney World with our new mousetopia app for iOS. Post to the DL or WDW side, use your Stickers, and utilize our new MouseWait Messenger. Optimized for iOS 8 and the iPhone 6! See what's new here


DISNEYLAND PARK:

Haunted Mansion Aug 22-TBA
Great Moments with Mr. Lincoln Aug 22-TBA
Big Thunder Ranch and Barbecue CLOSED permanently
Fantasmic! Jan 10-TBA
Disneyland Railroad Jan 10-TBA
Mark Twain Riverboat Jan 10-TBA
Sailing Ship Columbia Jan 10-TBA
Davey Crocket Explorer Canoes Jan 10-TBA
Tom Sawyer Island Jan 10-TBA

DISNEY CALIFORNIA ADVENTURE:

King Triton's Carousel Aug 8-TBA



 

Were visiting during the diamond celebration.  I'm so excited because all of our favorite rides will be open! - Dsc1983  20.3 #7647 10:53PM
Awesome! Can't wait! - PrincessDaisy_FU2Rcm  361.0 #681 8:33AM
Silly symphony swings are open. We went on them today (for the first time)!  - DisneyDiane316  258.8 #1339 6:50PM
See @teapotsandteacups post today...  Says reopens Sept 9!  Thank you! - Dianat710  80.6 #4069 8:05PM

Thanked by:   Tom   carminaire   kimdis   100 More Thanks Bambim44   yipman   connielu  
Our new Walt Disney World App for iOS is here! MagicSearch, upNEXT, new Lounge, and tons of other upgrades. Go get it here. You can see all of the new features and how tos here

Thanks! DW fans appreciate you! - LeighMouse  17.9 #0 7:58AM
thanks admin - Fantasmicfan1  5308.4 #25 9:42PM
  - JediKitty  1232.0 #154 10:32PM
I miss the  - DisneyMom13  344.9 #734 1:34AM

Your Donations Help Us Make MouseWait Better!

TOP MWs of the WEEK

1.connielu 357.05 #193  
2.Winnie111286 330.71 #3  
3.teapotsandteacups 222.53 #124  
4.secretagentangel 181.72 #12  
5.jacdanfan 174.94 #6  
6.disneybob49 162.22 #183  
7.Coaster 136.57 #1  
8.goofygal 126.94 #7  
9.Tom 118.52 #5  
10.Melody_CM 116.71 #2  

MW Quality Top 100    Monthly Leaders   Top 100 MouseRank Leaders  Top 50 News  Monthly Wait Time Leaders


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