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Post detail

321.7 #514 (DL Qual #366)

March 20, 2013 11:04 AM

So last week my favorite Tink mug slipped out if my hand and broke. I was at the parks yesterday and purchased a new one an told the CM how upset I was when it broke but thankful I could replace it. She informed me that if it ever happens again to bring it in and they will replace it! I had told her it cracked (see photo) and it was still in one piece so I'm not positive if the replacement applies to only cracks or breaks. But it's still good info to know!

That's awesome! I love that they do things like that. Makes Disney that much better. - mousejedi 273.0 #800 11:21AM

agree! - OhanaPhoto 1414.4 #56 7:31AM

Yeah definitely take it back to get replaced. Disney doesn't like guests to be upset when their souvenirs break especially when they're in park having fun. Disney will replace it without any questions make sure you have your receipt. If you want you can have Disney hold onto it for the day and you can pick it up when you leave. CMs are supposed to wrap fragile things well with paper so they won't crack. Well I hope this helped. - CMallyg92 85.2 #3207 12:27PM

It sounds like she was at home and it broke. Thanks for this info, good to know! Love Disneys customer service. - MousekaNinja 335.8 #447 12:40PM

I was at home and I was washing it when it slipped out if my hand and broke. I was upset but knew I would visit the park again soon and could replace it. I just never thought disneyland would replace it because clearly it was my fault, accident or not. Now I know differently. - CM_Tamstirr 321.7 #514 10:15PM

Good to know Thanx for the info! - brguest85 15.4 #5606 12:29PM

I purchased 3 40th anniversary WDW Mickey ornaments a while back and one of mickey's noses was broken off when I arrived home, despite the copious wrapping job. 😭😭😭. A cm at Disneyland told me they would replace something like that, but I forgot about it until just...now. I guess I could have taken it back to Magic Kihgdom last week. 😂😂😂 - bluefairy 627.1 #174 7:05PM

My daughter bought Minnie ears in the summer and the strap started to fray. We took it in when we were there last month and they replaced it. No problem. Don't mind spending the money with customer service like that. - WLAlbright 17.3 #5363 10:29PM

I wonder if they'll replace my "mine mine mine" seagull coffee mug!! I put it in the dishwasher and it came out without seagulls!!! :( I almost cried!! - GitsieMouse 204.4 #1568 10:34PM

Oh no!! Any hairline cracks? - HandMeAChurroImmaFaint 1799.3 #42 10:41PM

I don't think so! Just missing gulls!! - GitsieMouse 204.4 #1568 10:46PM

Oh no! I have that mug as well and it's one of my favorites. I put it in the dishwasher all the time and have never had that happen. I'd say take it back.... - CM_Tamstirr 321.7 #514 10:50PM

I definitely will on my next trip! I didn't even think to ask if I could replace it!! - GitsieMouse 204.4 #1568 11:37PM

that's one awesome dishwasher! :) - OhanaPhoto 1414.4 #56 7:32AM

No kidding right!! Haha - GitsieMouse 204.4 #1568 8:43AM

now if my dishwasher would clean food off like yours does to seagulls, I would be in heaven - Villescas8(V8) 589.1 #185 8:48AM

This is awesome. I only wish I had known that before I tossed the Alice In Wonderland Teacup snow globe I got in the park last year. My 4 yr old was spinning it and knocked it off the dresser. :( it was my 1st time there in 10 yrs & her 1st ever. Oh well. DL is fantastic. :) - MariaR 170.1 #2005 11:50PM

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