491.7 #432 (DL Qual #593

Mar 16, 2013 5:29 PM  Disneyland Talk Land
So I have a question for those who use guest assistance cards. My boyfriend has trouble on stairs so we went to city hall and asked for a card and told the cm there that we just want to avoid stairs (for example, the indy stairs are not the easiest). The card we got only said to sit us in the front row of a vehicle or show and wasn't helpful at all (we couldn't use it on Midway Mania to avoid the stairs at the end). Why did we get this card and how can we get one next time that actually helps?

My guess would be that the Cast Member at City Hall did not understand clearly what the need was. Of course, this is only a guess. - SneakyStella  321.9 #796 5:38PM
Sounds like it to me. I would have gone back when you saw what was written on the card and try to re-explain the issue. Next time try to tell them specifically what the issue is (reference the rides you did here) so they fully understand and if they don't write it in a way that would be helpful then tell them that right away. - lohofosho  785.0 #235 5:47PM
I think she got confused because I very clearly said no stairs and used Aladdin show as an example, but I don't know why she wouldn't think attractions would also need to be addressed as well. I can see the front row thing helping us there so there is no stair climbing, but it doesn't address stairs on attractions. - Sarafina  491.7 #432 9:19PM
A lot of the time gac cards aren't a huge help in dca, since it was built handicap accessible and wheelchairs can be used through the cues. ask cast members at attractions for help show them your card and let them know what needs need to be met. Best of luck - excmdlgurl  325.8 #771 5:48PM
Oh and one more quick thought toy story midway mania I showed them my card they asked me to wait the appropriate time and offered me the chance to exit the attraction through an alternate exit without stairs.... Moral of the story ask ask ask!!! :) - excmdlgurl  325.8 #771 5:50PM
I mean I thought we were being clear, we said no stairs several times, and when I explained this to two different ride cms at two rides, they both kind of hesitates because I guess they thought we were trying to get away with something. It was just a bad experience because I felt like we were questioned for something we thought wouldn't be questioned. The TSMM did give us a pass to come back later, but it was too late and we were too tired to wait in the now very long gac line. - Sarafina  491.7 #432 9:17PM

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