Post detail
27.5 #4499 (DL Qual #0)
January 16, 2013 8:34 AM
I bought this awesome pair of sunglasses when I was in DL in October and started having problems the minute I got them home. The lens keeps popping out. Unfortunately i lost my receipt. I know that Disney is good about backing their products. Do you think that I'll be able to exchange them when I'm there Friday? I don't expect it since I lost my receipt but it would be nice. If I can't exchange them I'm going to buy a new pair because I LOVE them! Anyone have a similar experience?
Give it a try. What can ya lose. - MyPark
944.4 #91 8:39AM
I wouldn't think it would be a problem, especially if you're just wanting to exchange for the same item. - London-In-Wonderland
395.1 #340 8:40AM
I had a pin and the back snapped off, I went in to exchange and was told sorry you will have to buy another one. We tried again a few hours later and they happily exchanged it. If at first you don't succeed try and try again, then buy a new pair if unsuccessful. - Linzee
518.8 #224 8:43AM
I've had this same experience! - PrincessDuckie 588.4 #188 8:50AM
You can also email Disney and they will try to fix the situation. I had one of the tumblers and I cracked it, my husband emailed them to see where I could get 2 more since we couldn't find it on disneystore.com they need up sending us 2 more and we didn't even have to pay for it. - cowgirlminnie
246.4 #1043 8:54AM
It's possible. My dad once bought a sweater (with a zipper) and didn't realize it until we got home that the zipper was broken. I don't remember if he had the receipt or not, but they exchanged it no problem. If you explain to them what happened and can physically show them, I'm sure they will. Disney is all about customer service. - Armenda
994.9 #89 9:35AM
Yes, its possible to exchange it - BaseballMickey_CM
2863.1 #16 10:01AM
Even if I end up buying a new pair I do want to ask if this a common problem with the glasses so I don't end up in the same situation. - disneymommax3
27.5 #4499 10:20AM
I bought a pair of sunglasses last July and haven't had any problems with mine. But since my frames are metal they could be different from what your plastic frames are doing. - KermitFan13 407.8 #321 10:35AM
It all depends on who you talk to. Talking from personal experience. They're usually helpful though. Give it a try. - DisneyRose
240.8 #1104 2:03PM
I had a similar experience with a pair of Minnie Mouse ears I purchased for my daughter. They broke & I had no receipt & even cut the tag off as it irritated her head. The cast member at the mad hatter was more than happy to replace them with the same ears. No questions asked. Just your usual Disney service, as always. - rbwaggener
7.8 #7674 2:11PM
Super glue - donnievegas
1127.5 #73 2:29PM
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