21.1 #7133 (DL Qual #6427

Nov 9, 2012 2:53 PM  The Hub
Hi all, Hoping someone might know the answer to this before I start a long process of phone calls. While at DL three weeks ago, I became suddenly very ill and ended up having emergency surgery and spending 10 days in a random hospital in Anaheim. (We live in Arizona and had to ship our children home; it was awful.) I am now home and at the beginning of a very long recovery process. Unfortunately, we had just bought annual passes for my family of 5. We only got 2 days' use out of them, and clearly, we are not going to be able to use them within the year now with this unexpected turn of events. Does anybody know if Disneyland will either refund or suspend until next year these passes? It's such a shame they will now to waste! (Not to mention we won't get to see the Christmas decorations, which was the whole point! I only got to see half the Halloween stuff as it is and didn't even get to go on Space before this happened!) My beloved Disney is now tainted and we need to go back after all this is over! Thank you to anyone who might have some answers before I start calling around.

Call them ASAP and they will put all passes on a medical hold. Ours have been on hold since July 2011. I call every 3 or 4 months to check on them, and have them annotate in the records that we will eventually get them out. We still aren't done with surgeries and such. We had the monthly plan. So we still had to pay for the remaining payments, but when they come out of hold we will have 8 months no payments. The effective date is when you call. Not when the incident took place. - Sugarbuzz  242.6 #1449 3:36PM
I know what you meant. When I asked on MW the situation hadn't been brought up yet. We thought we were going to have to just "eat" that money gone. Having the tickets in hold has been really helpful in giving us something to look forward to as well. Keeps our spirits up. Just not sure when we will get them out. - Sugarbuzz  242.6 #1449 3:49PM
It can't hurt to call. They won't refund but maybe they will suspend them. Good luck and I hope you have a fast recovery. - SueBayou  2019.0 #78 3:00PM
they may be able to suspend them if you explain the situation and are calm. What I have seen is that they really want to work with you to make your experiences magical. But they are way less than excited to help angry people. A good examples is: we did the WOC dining right after it opened and unfortunately on a day there was an earthquake. at the end of our meal (that was very good but we had only really done it for the good woc view) they informed us the show was cancelled. typically they dont do anything in these issues. however we went to guest services and just politely asked if there was anything they could do. they gave us vip tickets for the next week. it really turned a negative experience into a happy one. - Pixarprincess  544.4 #375 3:07PM
I don't have the answer..just wanted to wish you a speedy recovery and hope you and your family get to go back soon - TiggerBelle  515.6 #408 3:14PM
And on related news, my mother in law passed shortly after she renewed her pass. I didn't want to but out of respect for my father in laws request I called to see if he could get a refund. They said yes but they would deduct a day of admission since she used it once which I thought was more than fair. - PrincessDuckie  904.9 #202 3:50PM
I hope your recovery goes well and you are able to go sooner than later to the parks. - PrincessDuckie  904.9 #202 3:52PM
Thank you all so much! Sugarbuzz, you gave me much peace of mind sharing your own experience with a similar situation. And yes, most definitely we need something to look forward to after our trip was cut short. Right now, I don't ever want to set foot in Anaheim again, but that's because of the hospital I was in. Apparently, it's where everyone who becomes seriously ill at Disnyeland goes. I heard horror stories from all the nurses about people from all over the world having their Disney vacations ruined and being stuck there. At least I was only an 8-hour drive from home. So whom do I call? Guest Services? Thank you so, so much! - Melody  21.1 #7133 11:18AM
Yep, call guest services. Just tell them what you want to do, and the cm will take care of it, or get you to the right place. - Sugarbuzz  242.6 #1449 3:18PM
Princess Duckie, I am sorry about your MIL. That is so very sad. However, I am glad Disneyland was reasonable about the passes. I always wondered what would happen in a situation like that. I am sorry you had to be the one to find out. :( - Melody  21.1 #7133 11:20AM
I'm so sorry you went through that. How awful. I hope you get everything worked out and heal quickly. - Mrs.mouse  543.6 #376 1:56PM

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