One time we had an issue with a cm and we went back like 4 days later. turns out hes had complaints on him before and we dont see him there anymore. I dont get why they work at a great place and be all upset at us for nothing. - theREBELspy  177.0 #1902 11:34AM

Profanity?! I would. - stratdad  291.1 #662 11:32AM

I've never heard of a time limit. Of course, the sooner the better so the cast member can be directed into improving. There's an email address for Guest Relations under Contact Us on the Disney website. Tell them date, time location and cast member name and city (from badge if you noted it) along w precisely what happened - MelodyMouse  941.9 #92 11:33AM

Yeah profanity! We were all shocked. We were there for a special occasion and had shirts made so she asked about the shirts and explained our friend was being restationed to another state so we were all hanging out one last time and she asked what branch of military and what rank he was and she proceeded to call all people in his rank a profane word and continued to basically bash my friend. So we finally just paid and walked away. I just don't remember her name off the top of my head, but can find out from the receipt. - Tink4ever  25.1 #4660 11:46AM

I'm pretty sure as long as you remember the CM's name, the date, and where it happened you're ok. Now if you wait a month or two to say something I don't know that they will take you very seriously but a day or two shouldn't be a big deal. And as with anything the more detail you can provide, the better. - BlueberryCrusader  650.7 #161 11:51AM

You should do it ASAP. Never wait. I - ninailshalo8  23.9 #4759 12:06PM

I would go to City Hall within the week. You'll need to remember the approx time and date, CMs name, and where it happened. - LaneSparrow316  846.9 #108 12:17PM

Sounds like someone wants to get fired! - PrincessDuckie  588.1 #187 12:26PM