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Had to share a story about an amazing CM experience I had.
Let me preface this by saying that I've worked in customer service for 10 years and now am the assistant manager of a children's salon in the Inland Empire. So I'm very picky about MY customer service.
It was Christmas time and I was at World of Disney with my friend. I was there to purchase a Disney gift card and a pin for my brother and his girlfriend. My brother lives in Mexico and hasn't been to Disneyland in at least a decade. His girlfriend was raised in Mexico but goes to school in Germany (she's American born- but lived in MX her whole life. Her parents are missionaries) His girlfriend had never been to the states and certainly never to Disneyland. But they were coming for Christmas so I bought them each a park hopper ticket and wanted to get something special to wrap up with their tickets when I gave it to them.
So we went to World of Disney- which was an absolute zoo. People were cranky, the lines were long, the store was crowded. Even I was starting to get irritated. I know the poor CM that work in retail had to have been getting tired, too. It's overwhelming. So I get to the front to pay and ask this incredibly chipper CM if I could buy a Disney giftcard there. She said I could but also recommended Disney Dollars- as they looked like real money and were a little more fun than just a gift card. I told her that I was buying it for my brother and his girlfriend who spoke German, Spanish and English. So, the CM, after making me laugh and kindly laughing at my lame German joke, starts counting out my Disney dollars in German! She was entertaining and so kind. It for sure made my day. After she left, I asked to speak with a supervisor to highly compliment her customer service. They let me write her a little note and they said they would thank her appropriately.
It's people like that who really reflect the business model and ethics that Disney intends. It was the best customer service I've ever received in my life and I'll certainly never forget it.
My brother and his girlfriend had an amazing time at the parks and spent their Disney dollars. ;)
Easily manage the social side of MouseWait for Disneyland and Disney World with our mousetopia app for iOS. Post to the DL or WDW side, use your Stickers, and utilize our MouseWait Messenger. See what's new here.
MouseWait COUNTDOWN for iOS is here! Countdown the days to your next Disneyland or Disney World trip with our images OR your pics! Your Countdown also displays on Apple Watch and is beautiful on iPhone 6 screens. Secure the discounted launch price for a limited time.
Did you know that almost everything in MouseWait can be found with a few taps in the MagicSearch bar? Did you know that we add things to MagicSearch weekly (i.e. requests from you--see below)? MagicSearch enables ONE-THUMB searching to help you find individual menu items, vegetarian or gluten free food, reviews, wait times (even restaurant wait times), exclusive insider Disneyland tips, annual pass holder, parking info, Star Wars Park info, celebrities, Disneyland news, Hidden Mickeys, crowd forecasts (unFORECAST), Photopass, birthdays, refurbishment info, and amazing content from almost a million pages of original content in the MouseWait Lounge.
MONTHLY WAIT TIME LEADERS REAL-TIME: Thank you to everyone who enters accurate wait times--you earn MouseRank Points, Credits, worldwide fame, and wealth beyond your wildest dreams when you enter wait times at the Park (ok maybe not the last two things). Please remember to ONLY enter wait times that you have verified in person, this improves our algorithm substantially, thanks!
Here are the upcoming MouseWait Events. You can post your event on mobile here, and on the web here. Thanks!
1.#MWMEETUP FUN, FOOD, TRIVIA and ATTRACTION FRIDAY ! July 21, 6PM -,RED ROSE TAVERN Jul 21, 2017 06:00pm 2.#MWMEETUP CHRISTMAS IN JULY -- GRASSLANDS RESTAURANT, Garden Walk Jul 28, 2017 06:00pm 3.#MWMEETUP Ride the re-opened DL TRAIN, and ROA ATTRACTIONS! Jul 29, 2017 12:00pm 4.Tiara Meet-Up in August! Aug 11, 2017 05:00pm 5.#MWMEETUP DIP YOUR TOES AT THE BEACH with Mousewaiters!!! Aug 18, 2017 03:00pm
Credits Hall of Fame. This real-time list honors the top Credits purchasers by showing the total number of Credits purchased. These MouseWaiters play an integral part in helping us maintain and innovate. Thank you to everyone who buys Credits in the MW iOS app, TRIVILATOR, and Goat Effect!