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Had to share a story about an amazing CM experience I had.
Let me preface this by saying that I've worked in customer service for 10 years and now am the assistant manager of a children's salon in the Inland Empire. So I'm very picky about MY customer service.
It was Christmas time and I was at World of Disney with my friend. I was there to purchase a Disney gift card and a pin for my brother and his girlfriend. My brother lives in Mexico and hasn't been to Disneyland in at least a decade. His girlfriend was raised in Mexico but goes to school in Germany (she's American born- but lived in MX her whole life. Her parents are missionaries) His girlfriend had never been to the states and certainly never to Disneyland. But they were coming for Christmas so I bought them each a park hopper ticket and wanted to get something special to wrap up with their tickets when I gave it to them.
So we went to World of Disney- which was an absolute zoo. People were cranky, the lines were long, the store was crowded. Even I was starting to get irritated. I know the poor CM that work in retail had to have been getting tired, too. It's overwhelming. So I get to the front to pay and ask this incredibly chipper CM if I could buy a Disney giftcard there. She said I could but also recommended Disney Dollars- as they looked like real money and were a little more fun than just a gift card. I told her that I was buying it for my brother and his girlfriend who spoke German, Spanish and English. So, the CM, after making me laugh and kindly laughing at my lame German joke, starts counting out my Disney dollars in German! She was entertaining and so kind. It for sure made my day. After she left, I asked to speak with a supervisor to highly compliment her customer service. They let me write her a little note and they said they would thank her appropriately.
It's people like that who really reflect the business model and ethics that Disney intends. It was the best customer service I've ever received in my life and I'll certainly never forget it.
My brother and his girlfriend had an amazing time at the parks and spent their Disney dollars. ;)
Big Thunder Ranch and Barbecue will close permanently Jan 10
Fantasmic! Jan 10-TBA
Disneyland Railroad Jan 10-TBA
Mark Twain Riverboat Jan 10-TBA
Sailing Ship Columbia Jan 10-TBA
Davey Crocket Explorer Canoes Jan 10-TBA
Tom Sawyer Island Jan 10-TBA
Season of the Force-Hyperspace Mountain begins November 16
DISNEY CALIFORNIA ADVENTURE:
Soarin' Over California Nov 2-12
Luigi's Rollickin Roadsters opens early 2016
Deadliest Cast Member Season One & Two + VOYAGEERS Multiplaner & Great Storyteller are both available to read on Kindle Unlimited! You can sign up for a free 30 day trial of Kindle Unlimited and read all four books at no charge! Go here to access the books on Amazon. Thanks for your support!
Credits Hall of Fame. This real-time list honors the top Credits purchasers by showing the total number of Credits purchased. These MouseWaiters play an integral part in helping us maintain and innovate. Thank you to everyone who buys Credits in the MW iOS app, TRIVILATOR, and Goat Effect!
Easily manage the social side of MouseWait for Disneyland and Disney World with our new mousetopia app for iOS. Post to the DL or WDW side, use your Stickers, and utilize our new MouseWait Messenger. Optimized for iOS 8 and the iPhone 6! See what's new here.
DISCOUNTED DISNEYLAND TICKETS THROUGH MOUSEWAIT! You get 2% off select tickets if you purchase on this page and use the code MOUSEWAIT at checkout. A percentage of your total purchase comes back to MouseWait, which helps cover our monthly maintenance and development expenses! You will also get 100 Credits if you email us your receipt along with your username!
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Please help me welcome FreePrints to the MouseWait family: the Official Photo App of MouseWait! FreePrints is the highest rated, most popular photo printing app in the world.
Download FreePrints for free (iOS, Android, Windows Phone, PC/Mac version) and get up to 85 4x6 free photos per month--up to 1000 per year (make sure you select MouseWait from the "how did you hear about us" drop down). Their app is intuitive and simple to use, making it easy to print your favorite pics from your phone. There are NO subscriptions or commitments. All you pay is shipping (from $1.99 to $9.99). Thanks for your support!
MONTHLY WAIT TIME LEADERS REAL-TIME: Thank you to everyone who enters accurate wait times--you earn MouseRank Points, Credits, worldwide fame, and wealth beyond your wildest dreams when you enter wait times at the Park (ok maybe not the last two things). Please remember to ONLY enter wait times that you have verified in person, this improves our algorithm substantially, thanks!