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Had to share a story about an amazing CM experience I had.
Let me preface this by saying that I've worked in customer service for 10 years and now am the assistant manager of a children's salon in the Inland Empire. So I'm very picky about MY customer service.
It was Christmas time and I was at World of Disney with my friend. I was there to purchase a Disney gift card and a pin for my brother and his girlfriend. My brother lives in Mexico and hasn't been to Disneyland in at least a decade. His girlfriend was raised in Mexico but goes to school in Germany (she's American born- but lived in MX her whole life. Her parents are missionaries) His girlfriend had never been to the states and certainly never to Disneyland. But they were coming for Christmas so I bought them each a park hopper ticket and wanted to get something special to wrap up with their tickets when I gave it to them.
So we went to World of Disney- which was an absolute zoo. People were cranky, the lines were long, the store was crowded. Even I was starting to get irritated. I know the poor CM that work in retail had to have been getting tired, too. It's overwhelming. So I get to the front to pay and ask this incredibly chipper CM if I could buy a Disney giftcard there. She said I could but also recommended Disney Dollars- as they looked like real money and were a little more fun than just a gift card. I told her that I was buying it for my brother and his girlfriend who spoke German, Spanish and English. So, the CM, after making me laugh and kindly laughing at my lame German joke, starts counting out my Disney dollars in German! She was entertaining and so kind. It for sure made my day. After she left, I asked to speak with a supervisor to highly compliment her customer service. They let me write her a little note and they said they would thank her appropriately.
It's people like that who really reflect the business model and ethics that Disney intends. It was the best customer service I've ever received in my life and I'll certainly never forget it.
My brother and his girlfriend had an amazing time at the parks and spent their Disney dollars. ;)
MONTHLY WAIT TIME LEADERS REAL-TIME: Thank you to everyone who enters accurate wait times--you earn MouseRank Points, Credits, worldwide fame, and wealth beyond your wildest dreams when you enter wait times at the Park (ok maybe not the last two things). Please remember to ONLY enter wait times that you have verified in person, this improves our algorithm substantially, thanks!
Disneyland unFORECAST (BETA) is here! Top MouseWaiters giving you the rundown of what's happening at the Disneyland Resort. The unFORECAST now has its own page on the web www.unFORECAST.com
unFORECAST for the week of August 31, 2015 Look for light crowds this week until Labor Day weekend begins on Friday. Disneyland and California Adventure will close early for the second week in a row (DL 9pm, DCA 8pm). Looking back at MouseWait's Historical Crowd Index (available in our new MagicPlan iOS Calendar), this week last year averaged in the high 50s (approx 60% capacity) -- that means it was a very slow week. Even Labor Day last year (which fell on the 1st) averaged in the mid 70s, which is light for a holiday. Now that most schools are back in session, we should see lighter crowds at the Parks until Halloweentime begins! To get a real-time look at crowd levels, check the MouseWait App for Crowd Index averages and wait times. Have a great week! - Admin Aug 31, 2015 9:23PM
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MouseWait COUNTDOWN for iOS is here! Countdown the days to your next Disneyland or Disney World trip with our images OR your pics! Your Countdown also displays on Apple Watch and is beautiful on iPhone 6 screens. Secure the discounted launch price for a limited time.
DISCOUNTED DISNEYLAND TICKETS THROUGH MOUSEWAIT! You get 2% off select tickets if you purchase on this page and use the code MOUSEWAIT at checkout. A percentage of your total purchase comes back to MouseWait, which helps cover our monthly maintenance and development expenses! You will also get 100 Credits if you email us your receipt along with your username!
Easily manage the social side of MouseWait for Disneyland and Disney World with our new mousetopia app for iOS. Post to the DL or WDW side, use your Stickers, and utilize our new MouseWait Messenger. Optimized for iOS 8 and the iPhone 6! See what's new here.
Credits Hall of Fame. This real-time list honors the top Credits purchasers by showing the total number of Credits purchased. These MouseWaiters play an integral part in helping us maintain and innovate. Thank you to everyone who buys Credits in the MW iOS app, TRIVILATOR, and Goat Effect!
TOP 5 THINGS to do this week at the Disneyland Resort:
1. Watch the new "Paint the Night" parade 8:50 and 11pm nightly.
2. Watch the new "Disneyland Forever" Fireworks show at 9:30pm nightly.
3. See the new "World of Color" 9pm and 10:15pm nightly.
4. Try to find a "Made with Magic" wand or paintbrush which allow you to interact with select Disney experiences and merchandise.
5. Look for the Word of the Day displayed outside of the theme park entrances (or in the MouseWait Lounge) and text the word between 7am and 10:59am Pacific to the shortcode listed on the sign. You must be at the Disneyland Resort to enter. If you win, you will be notified around 11am via text or phone. For more info go here.
And don't forget about Food! Check out our real-time Food blog to see what's new at the Resort. POST YOUR IDEAS BELOW and they could make the weekly top 5!