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2660.3 #18 (DL Qual #98)

March 12, 2012 7:36 AM

RAK Winner: bugsmom1208. She is up and running again, know she has been down for several days. Did not find out what the problem was or how she fixed it yet, but problem solved. Thank you so much for everyone who contributed. Here is her email response: "Wow! Thank you so much for doing that! My phone has been acting wacky lately. I think bugsmom1208 should get the pin!" - Erica. Please send me your info and I'll send out the pin, thank you. RAK / HELP. I have a friend on MW WDW who has not been able to get back onto MW since the middle of last week. She has an HTC Inspire / AT&T. Any trouble shooting suggestions would be greatly appreciated. I will email her a PDF of all comments. The comment that helps her get back into the family will get a Grape Soda pin. She will choose. Thank you in advance for any help. Of course my suggestion to her was an iPhone so lets just rule that out right away!

Not sure how HTC works but if just deleting the app and reinstalling it doesn't work she may need to clear the cache on her phone (after deleting and before reinstalling). For iPhone its in settings under Safari...so she'll have to figure out how to access her Internet settings to clear the history & cookies. Good luck! Oh and can she access from a PC? If not its likely a username/password issue rather than an app issue. - iDreamAboutDumbo 307.3 #575 8:31AM

Thanks - jacdanfan 2660.3 #18 9:16AM

She should delete MW and then re-install it/download it. I am not familiar with the HTC Inspire but my iPhone was giving me problems until I upgraded the software on Friday. If the Inspire has a software upgrade available, she should also do the upgrade. Those two combined should have her back on MW. Please post and let us know when she is back on. Good Luck!! - bugsmom1208 211.1 #1474 7:42AM

Thanks - jacdanfan 2660.3 #18 7:56AM

Has she emailed support? Did she have spaces or special characters in her name? If she did, the only way to get logged in is emailing support...otherwise deleting the app and reinstalling should work. Has she tried logging in through the Disneyland app? - JenInWonderland 1025.1 #86 7:47AM

Thanks - jacdanfan 2660.3 #18 7:56AM

I have the HTC inspire and have never had that problem. Try restarting the phone. Mine likes to have issues if it hasn't been restarted. I agree with installing the app and installing it. If that doesn't work then ask admin. He is very busy so it may take awhile to get a reply. Are her other apps working fine? - GodOfWine 465.5 #262 8:06AM

Thanks - jacdanfan 2660.3 #18 8:23AM

I have the same phone and same company but I have no trouble at all. I believe all the above comments are probably the top best probability but maybe if you have Advance Task Killer, which closes all apps when you are done using so you have much more memory and space to use other apps, try killing all apps before using this one. I know on this phone is too many apps are on at once it slows another down and saves the phone's battery. - sleepyhead 368.6 #378 8:32AM

Just so you know advance task killer actually makes your phone run super slow and doesn't really so the job. I was researching it against juice defender to see which had the best pros and cons found out they both kinda mess up phones. I found this option for a fifteenth home application. Called Go Launcher Ex and it does it all you should check it out. Runs quicker, awesome themes and the Sms application is they best too. - maxinerenton 415.1 #311 8:47AM

Yikes, then do not take advice! I'll look into to that, but I didn't notice anything running slow, or be my imagination. But thank you for the info - sleepyhead 368.6 #378 8:52AM

Thanks - jacdanfan 2660.3 #18 9:16AM

Try checking for phone updates since admin is constantly trying/is up to date on all updates maybe updating her phone or the app (if she hasn't) will work. Also try uninstalling and re installing if the above is fine. Hope she gets back up soon! - Jackie211 472.2 #255 9:12AM

Thanks - jacdanfan 2660.3 #18 9:17AM

Go to settings, applications, manage applications, find mousewait, delete data. After doing this, she will have to log back into her account on MW. Hope she gets up and running soon! :-) - lovethatdisney 4.5 #11782 9:28AM

Thanks - jacdanfan 2660.3 #18 11:21AM

Remember she can always go to http://mousewait.com/m/ in her mobile browser for access. Good luck! - HatboxGhost 605.9 #182 11:36AM

Thanks - jacdanfan 2660.3 #18 1:42PM

RAK Winner: bugsmom1208. Thank you all for helping. All great suggestions. She is up and running again on MW FL. - jacdanfan 2660.3 #18 6:26AM

Congrats Bugsmom!! 👏Jacdanfan!!! - RCmom 2593.8 #21 6:28AM

I reinstalled my app and it worked perfectly! Best of luck to your friend. - LaPearleNoir 574.4 #192 6:29AM

Wow!! Thank you!! But most of all, yay, your friend is back on MW!!! - bugsmom1208 211.1 #1474 11:58AM

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