258.0 #930 (DL Qual #571)
January 4, 2012 8:52 PM
CM "hero" story-
This happened on our trip a couple weeks ago. We waited till our last night to get a light-up balloon so our BabyBoo could enjoy it at home. On our last night, I saw a pink Mickey balloon and by the time we got to the CM that had it she was out. She told us to go to city hall and they could find one for us. We did, and they couldn't find one. No big deal, plus the one I saw didn't light up and that's what I wanted anyway. We went back to main street to get a different balloon and all the balloon CMs were gone. We went all the way to fantasyland and couldn't find them. We were told to go back to city hall by a CM in the park and they could have someone bring us one. When we got back to City Hall the CM could not have been more rude about it. I was totally bummed. BabyBoo loves balloons. However, I was more upset about the way the lady treated us, not that we couldn't get a balloon. We were about to walk out of the gates and there were two CMs saying goodbye to everyone. I thought I would give it one last shot, even if it was just someone to listen to me and offer moral support. I told the lady CM what happened and she was so nice about it. She said, "This is Disneyland and we are to make magic happen." She told the other CM what happened (CM Lamar) and he told us to wait there and he'd be back. A few minutes later he came back and said "Your balloon is on its way!" We shook CM Lamar's hand and the other lady's hand too(forgot her name) and thanked them immensely. We were glad that we got our balloon, but more glad that they cared about making us feel better and ending our trip on a good note. One week later, BabyBoo took her first steps because she wanted to get to her Mickey balloon!
What's your CM "hero" story?
That's a 5 Walt-star story! - MelodyMouse
941.9 #93 8:55PM
I think I told this story already but not too detailed. After I proposed to my gf, later that night we went to the mad hatter shop to put our names and "just engaged" on her 2012 mickey ears. The cm politely told us that because they're sold out of that hat he has to tell us that if the machine messed up they can't replace the hat because they're sold out. This freaked out my gf I mean fiancé. He did his best to assure her that it should be fine. When he took the hat he said "don't worry about the embroidering." We stepped to the side to wait and my fiancé looked at me and said I guess we pay after its done. I said I thought we paid before, maybe it's free. After a few minutes the cm said "well I'm off" and when he walked by us he said "ur hats almost done, bye." when the hat was done we realized the cm did the hat for free. I looked at my fiancé and said "I wish I knew the cm was doing the hat for free before he left so I could properly thank him." It was a really nice jester and it made the day even more special. - MrYoda
27.3 #4509 9:31PM
What a sweet story, and congrats again! - Fanatic4Disney 258.0 #930 9:50PM
aww that's adorable! - nicoleface 1281.6 #65 1:12AM
That is also a nice story - nikole31 240.4 #1113 7:19AM
That's a wonderful story I'm glad there are other cms that try!!! I get told daily how other people have rude cm experiences and I try to help always. I'm sorry about the rude city hall person...they get snappy - cmdlgurl
255.5 #954 8:58PM
I understood that it was late and she was tired, but a simple "I'm sorry" would have been better. I try to be understanding. I worked in customer service before and I know it's not easy. - Fanatic4Disney 258.0 #930 9:05PM
Love the Disney Magic! ❤❤❤ - luckykatceci
3.7 #15211 9:39PM
Years ago at WDW - it was our last day and we hadn't seen the big parade at Magic Kingdom. Got there super early and got awesome curb seats. Mom & one son went to get a drink - other son went to get food. I was holding our seats and a CM came to say I wasn't allowed to be there (I was near the wheelchair place, but I had asked it was okay and a CM had said yes... of course, he was no where to be seen). I was freaked out because they wanted me to move - my family was no where to be seen - and the parade was about to start and every good seat was taken. What to do.... CRY! I was blubbering like a fool when a kind CM saw me and listened to my sad story. She then waited with me for everyone to return, and took us over to the VIP section. Who else was in it that day... the surviving actors who played the "munchkins" from the original Wizard of Oz movie! Best parade ever! And yes, I wrote a letter of appreciation to WDW! - msdizmaui
519.0 #224 9:46PM
WOW! That is one awesome day for sure. I probably would have cried too. I always get emotional on our last day and I would have hated to be seperated from my fam. - Fanatic4Disney 258.0 #930 9:54PM
My head hurts from reading so many tiny words - dug_one
1436.7 #55 9:58PM
Bummer, dude. - Fanatic4Disney 258.0 #930 10:25PM
Wow! This story is so sweet. I teared up! Yay for BabyBoo's first steps! - TokyoTink
151.4 #2272 10:54PM
Can someone give me the short version? I can't read all that! - Katrayher
739.1 #138 10:59PM
Wanted balloon, balloon CMs all done for the night, rude CM at CIty Hall, Hero CM right before we walked out, daughter took her first steps because of said balloon. I tried to make my original post shorter, but I wasn't feelin' it. Hope this helps ;-) - Fanatic4Disney 258.0 #930 11:09PM
Thank you!! My eyes will not focus for that long. To much wine!! - Katrayher 739.1 #138 11:14PM
Awesome story!!! - ladylikesdisney
924.7 #94 1:21AM
That's a great story! First steps to get the balloon is kind the cherry on top! Thanks for sharing. - Mikemcl
229.9 #1248 8:59PM
that is such a cute story!!! - Disney01
4.9 #10753 8:59PM
That is such an awesome story! I love that she took her first steps to it! Yay! 🎉🎈🎉 - MinnieMousewife
570.4 #194 9:02PM
That is such a sweet story! Thanks CMs for making guests experiences very magical! - disneygirl19
121.9 #2705 9:04PM
Yesterday my 10 yr old daughter saw a pin she really really liked on a CM however she forgot her lanyard to pin trade. My daughter then told the CM maybe next time I come you will still have it. As we stepped away the CM was nice enough to say here you go princess, this is we're the magic happens! The smile on her face was priceless! - LizzzyBelle
20.8 #4986 9:06PM
Great story! I bet that made your daughter's day. - Fanatic4Disney 258.0 #930 9:10PM
You know what's sad?? We technically can get in huge trouble for that??? Some cast members though don't care we just love our guests and want them to be happy - cmdlgurl 255.5 #954 9:11PM
Wow! Didn't know that. Some CMs go above and beyond the call of duty. - Fanatic4Disney 258.0 #930 9:17PM
Love the story! That's the Disney experience...well the ending at least. - Goobie
34.0 #4217 9:09PM
That's super awesome and exciting! - Marzipan13
202.9 #1586 9:11PM
A-W-E-s-O-M-E!!!! - Lizzy22liz
32.0 #4292 9:12PM
What a great story. Except the part about the city hall CM. has anyone else noticed that sometimes the CMs at city hall are a bit rude? - rafael11
192.1 #1726 9:13PM
ALMost always are before I started working there they always had attitude - cmdlgurl 255.5 #954 9:16PM
Yes met a rude one this past October. Im really mad I didn't get his name and report him. - iamdugsmaster 756.8 #133 11:53PM
Wow what a magical moment! - Emlovessmallworld
43.1 #3910 9:14PM
In my opinion, the CMs at WDW do not seem to have the same quality of "magic" as DL. I have chalked it up to east coast charisma :) But there are the select few around😉 - TinkerAli
218.8 #1373 10:44PM
Years ago we went to dl for Xmas and my youngest was upset cause she didn't get the chance to see any of the princesses up close due to long line at the princess experience. That night about 1/2 hour before light parade was starting a cm was by us directing traffic and setting up the path way for the parade and we told her of our day and she actually set it up to have a autographed pic of snow white waiting for us at customer service! The pic was so awesome and meant so much to us and we will remember the cm forever! - Beej
235.6 #1163 11:12PM
Love all the stories. Yea for first steps! - PrincessDuckie
588.9 #187 11:20PM
And this is why I love this place :) - SuperCooper
818.1 #112 11:47PM
that is the cutest story. i love cms. - nicoleface
1281.6 #65 1:15AM
That is awesome! I find some of the cranky CMrs in city hall. It's weird but I don't like going in there for that reason! I am so glad a CM or 2 did the right thing! - SupremeLeader
394.0 #341 1:20AM
that is because many CM's don't like to work in there because that is where people go to complain about things and some people can be horrible to them, my brother and i had the misfortune of being near a couple of these serial complainers at the tram stop Christmas night. Everyone in line tried to lighten the mood but they were tough on everyone with their constant complaining. I think if i had to deal with people like that all night I might be grumpy too, though most CM's keep smiling! - secretagentangel 679.2 #152 1:50AM
Next visit, go in to city hall to compliment something or a cast member. Then they are a whole lot nicer. The compliment goes into their files, plus it's always nice to hear you made someone's day. I try to compliment at least one person who went out of their way to make the day special. - Seacow 427.6 #296 6:43AM
Wonderful story - Tealtownfan
693.4 #145 6:50AM
Very nice story - nikole31
240.4 #1113 6:51AM
Great story - MikaDreamsEverythingDisney
249.1 #1023 7:24AM
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