If you send an email to support and you do not get an immediate auto-response from us, that means your email system is blocking us. Please add our addresses to your Contacts and check your spam folder. I hear of people sending emails to support but never hearing back - that is because the emails are probably being blocked. ALSO please check the new Support section first and the Admin link in the Lounge before submitting a ticket to see if I have mentioned your issue. I get a lot of support tickets and I get several days behind sometimes due to the large number of requests. Please make sure you have read the FAQ page too because that is updated frequently. Thanks!
This problem is becoming more widespread - that is why I want to move the majority of the support here because email is very unreliable. - Admin