Post detail
205.5 #1580 (DL Qual #504)
May 27, 2011 8:35 PM
Hey guys... I just had a really bad experience with a manager cast member who rudely denied us me and my friends to see his pins. :( I felt really bad and mad because no one has ever denied me or especially shouted saying NO!!! What should I do? :(
Omg...how rude! - JewelsLuvsDisney
196.3 #1720 8:36PM
Go and tell City Hall, make sure you tell them his name. That's really too bad - KAA
357.1 #408 8:36PM
They have to let you see their pins because they don't own them they just wear them. You should write a complait at city hall. Sorry that you had a bad experience - SarahInWonderland
42.9 #3984 8:37PM
although that is wrong, CMs DO have the right to say no. sorry you were declined - legoalex
123.9 #2722 8:38PM
Omg. That's so anti MW and anti Disney! - rickyslam
8.7 #7413 8:38PM
Don't ask him again and find someone else that's what I would do or ask another cast member who to talk to about him - cowboygoofy
211.7 #1486 8:39PM
Where were you?? - BaseballMickey_CM
2993.3 #15 8:41PM
That's awful. I would complain. - ericalynn
210.0 #1524 8:41PM
Report him - offroadmickey
100.2 #3067 8:44PM
Was it a green lanyard or pouch? I know they will only trade with kids 12 and under. - MainStreetMom
112.5 #2909 8:48PM
Before you make a complaint, did you ask him why? Maybe there was a valid reason he said no. - ERICKA
491.4 #248 8:55PM
Was he wearing a green lanyard? Did he seem busy at the time? - BCC
4656.6 #5 9:04PM
I'm not stating he was in the right, but there are circumstances that could prevent him from pin trading with you. - BCC
4656.6 #5 9:05PM
That's unacceptable. You need to complain on his behind! - MagicalCaprice
480.6 #252 9:07PM
^like an emergency - BaseballMickey_CM
2993.3 #15 9:09PM
Guys, don't be so quick to jump to the complaining solution. We don't know the full circumstances here. I'm not taking guest's side and I'm not taking the manager's side either. - BCC
4656.6 #5 9:11PM
I totally agree that this cast member could politely say no, but to totally bark a rude no is not acceptable. Especially if he is manager, his guest services skills should be a step higher than any of the front line employees. I would not stand for any rude employee. Especially if u did nothing wrong except for ask a simple question. With today's admission prices all of these employees need to respect the guests. - anthony91765
23.3 #4876 9:12PM
Nobody likes a tattletale. - John
312.0 #567 9:13PM
Unless we know what really happened, then we should hold all "go to city hall" comments. - BCC
4656.6 #5 9:14PM
99% of CMs are totally awesome, don't really know the circumstances he was dealing with, if a CM acts bad more than once or is known to be unkind then report, I really sorry u had a bad experience, smile - JimW
1072.5 #80 9:18PM
Good grief. Too bad you were disappointed but the guy is a human being, not a toy for your amusement. MAybe he was in the middle of dealing with something, maybe his dog died, whatever. Think about the enjoyment you had today and all of the CMs you never saw who made it possible. Be pissed and ruin your evening or drop it and have a good time. - mike714
336.9 #456 9:18PM
Let's all keep in mind that behind the uniform is a human, who has emotions and feelings just as we all do, he didn't have to yell at you, he could of handled it differently but as BCC said you don't know the situation he was in. I mean we all get upset when we get cut off on the fwys right? but for the most part are common sense tells us to let it go. This was, i'm sure a rare but unfortunate incident, my sister's a CM in food service and the stories she tells of guests who are just down right rude for no reason, now im not saying this was the case, you were not rude, it was just the wrong place at the wrong time...."one bad apple don't spoil the whole bunch" - vix@dizneeagain
233.7 #1216 9:22PM
mike714 - I think that's a little harsh. Even if someone is having a bad day, customer service comes first when you are at work. I'm not going to offer advice since others have already done that, but please try not to be rude about it. - DaisyBell
668.6 #162 9:23PM
I have to say that everyone is right when they say he is a human and could have been having some kind of problem or whatever but he is a manager, at freakin Disneyland. I'm sorry but there is a right and wrong way to go about things. I don't allow my own children to yell at me, no way in heck I would allow anyone else to for any reason. I would complain for sure! - deedub
37.6 #4150 9:24PM
Well since there are always 2 sides to every story, why not aak the CM for his side before you condem him. Sorry if I sounded rude however I don't believe that every guest or CM is always 100% right or wrong. - mike714
336.9 #456 9:46PM
Oh well. Move on and ask another. - Ohkinnam
24.0 #4832 9:51PM
Thanks everyone for the great advice! I just felt a little frustrated with the situation. The post was my way of venting. Thanks MW fam!!! I respect and accept all of my MW fam member's opinions!!! - TheGirlWhoHasEverything
205.5 #1580 11:15PM
Sorry to hear about your horrible CM experience. I hope that does not change your opinions of all others, but it is best to go to City Hall as the others have mentioned. - StephiePooh
572.6 #198 11:23PM
I thought part of the whole pin trading thing is asking CMs to trade. Are CMs allowed to not wear pins if they don't feel like trading? Maybe this guy is just sick of his flair and he doesn't like talking about flair. Very sorry your magic was spoiled even for a little bit. - JennDear
16.5 #5563 11:30PM
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