7.2 #13332 (DL Qual #5317

Mar 9, 2011 5:25 PM  Disneyland Talk Land
Have you guys ever noticed that some times when at the parks some cast members don't seem happy to b working there? Am I the only one who sees this?

Ive noticed! N it boggles my mind!! LoL I would LOVE to work there!! - MissMamyMouse  178.2 #2254 5:27PM
Everytime I go seems like there are very FEW happy CMs. I'm not saying all, but a lot of CMs I encounter are either grumpy or seem like they don't care for their job at all - RickeyCalifornia  158.1 #2567 5:28PM
I see it, but I can understand it too. - Applek_CM  246.0 #1378 5:30PM
- gratefull  32.1 #5613 5:32PM
Bit seriously can you imagine having to deal with all of those people every day. I could see it get a little grating after awhile depending on the position. Still I think a nice smile and politeness go a lOng way to making their day a little better. - gratefull  32.1 #5613 5:32PM
I heard one this weekend complaining about her shifts and asking other CMs if they wanted to trade. I can understand not wanting to work certain rides, but that should be left to break rooms and not in front of guests. For the most part I've encountered great CMs. - LilSterner  5144.5 #20 5:33PM
I actually see a lot of nice CMs. I see very few grumpy except during the parade "keep moving , keep moving..." - Boundin  652.2 #295 5:38PM
I've heard from a lot of CMs a lot of people go working there with the mindset it's gonna be magical when in reality your the one that has to make the magic as a CM. - CxD_CM  518.6 #387 5:38PM
Lately Ive run into quite a few rude CMs.....shame shame shame! - MsNick  55.7 #4466 5:40PM
I was thinking about this last night actually. There's alot of 'weekend planning' that goes on between Cms as they are loading people on the rides, when you interupt them to ask a Quick question you get the 'if looks could kill' face for interrupting their plan making... It just sucks when you get those couple Cms that don't wanna be there, and show it. - Jessss  337.7 #693 5:53PM
My friend who is a CM got passed up for a promotion to trainer because he looked "unapproachable" :/ He has a straight face but he is actually a very sweet guy. - DuffysJuju  628.4 #311 6:07PM
I feel like CMs in general have gotten more rude over the past few years. I get that the job must suck sometimes but the good customer service in Disneyland is one of the things that makes it not just another theme park - MTLott  88.8 #3728 6:12PM
I think it is important to report good and bad experiences to City Hall. If you know the CMs name and where they were they keep track of it. When we have had good experiences it has always made us feel good to tell City Hall. - TFDland  9.9 #10723 6:14PM
Since I found zappos.com I been spoiled, I expect a lot more from customer service! I must say Disneyland is probably the only place that doesn't let me down. There is actualy a joke about zappos and Disneyland... Which on is the happiest place in the world?? Lol - vivifor  20.0 #7116 6:19PM
Last visit we had in February I noticed many CM not smiling or acknowledging and saying hi. I even told my husband, that it wasn't the same. I figured there were probably new. - Ariel7texas  21.1 #6930 6:24PM
Majority of CM I see are always happy. Whether they really are or just putting up a face, I don't know. I have meet some CM who looks unhappy to be working but I figured they're humans too and maybe they're just having a bad day. - JediStitch  429.7 #489 6:38PM
I work with the public everyday and there are just some days people are mean or rude and it can really put you into a funk. Or some cms may just be miserable, or having something going on in there personal life which your not supposed to bring outside in but sometimes it*s hard to forget about life. - Sasha513  286.6 #979 6:43PM
I've actually noticed the opposite..... it seems like CMs strike up conversations with us, sometimes rather extended conversations. I guess we've been lucky on recent visits! - mistereeyore  239.4 #1460 6:47PM
When I worked at the Celebrarion Ranch I loved going in every day, but to some people, it's just a job. To me, something about walking past A GIANT CASTLE to get to work every day just put a spring in my step... - cm_eldamien  17.0 #7761 6:47PM
I saw a cm working Splash get a little nutty...it made me sad because it snapped me out if the DL magic. - Melli_mo  456.2 #459 6:50PM
This for ALL of you whom have had a "grumpy" experience or that have encountered a CM without a smile.  from a very happy CM who loves all his guest. Don't let a few bad apples spoil the bunch. " Thank you folks for coming and have a magical day" - sickboy  531.5 #379 6:51PM
word !! - gratefull  32.1 #5613 6:54PM
I work the haunt at knotts berry farm during halloween and theres a lot of people who work at dianeyland and they said they love the atmosphere but disney is crazy atrixt and ur xonstantly being observed and its hard to get days off when u want it. Lol so maybe thats why! - IzzyScope  13.8 #8740 6:54PM
I think if you are cranky working in the happiest place on earth then you must live a very sad life haha. But everyone has their bad days. Most CMs that I have seen are very friendly though. One of the things I love about DL. - MissAriel  40.8 #5072 6:59PM
@sickboy: you are the kind of person who makes my day at Disneyland! :D and my boyfriend's too, I'm sure haha, I love happy people :) - leyla  4.3 #21503 7:26PM
I've noticed and it makes me sad because it's supposed to be the happiest place on earth. CM are supposed to be happy! I would be. - MissNicki14  8.1 #12230 7:32PM
I can understand that dealing with the public is not the easiest job in the world, but I have also noticed a general decrease in quality. I thought Disney was very specific about screening for the jobs that interact with the public and I've seen a lot of grim faces the last few years. The CM's are a huge part of creating the fun and magic so yes, I'd like to see a few more smiles on their faces! - MoonWillow  381.3 #571 7:35PM
We see examples of this every visit and it's a little disheartening. It's like "you work at literally the happiest place on earth, how about leaving the negativity at home before work. my second biggest pet peeve/side gripe is CMs breaking themeing of an area by being out of context. I always catch fully dressed HM castmembers walking through Adventureland. Drives me nuts... - JasonATF  5.9 #15824 10:11PM
I'm a nice CM. Most of the ones i have met are really nice. I love my job!!! (so far...) - BaseballMickey_CM  7353.8 #11 10:26PM
I seen one on BTMRR... She was just bored standing there controlling the ride... No smile, no excitement...nothing!!! People like that needs to be sent home especially at DL!! - CaptainJill  42.2 #5003 10:31PM
Yeah the lady that sold us ice cream today didn't smile or say "have a magical evening" or anything ): - SteamBoatLily  26.5 #6152 10:33PM
I was talking to a CM the other day while waiting for out table in NOS. I asked her how she was doing, blah blah blah, and then I asked her how she liked working at Disneyland. Of course she said she liked it, I laugh and told "Yeah, I don't know why I asked that its not like if you didn't like your job your just going to go off on how bad it sucks to some random customer lol". Just felt like commenting on the irony of asking a person how they like their job while they are doing it :-) - Sam241  475.6 #434 10:34PM
there should be a button/pin or one of those rubber bracelets that says "Have you thanked a CM today?" the magic happens both ways, remember they're at work, while we're at play...just sayin...they put up with a lot of shenanigans from us guests and most do it with a smile, pay it forward & reward the awesome CMs (like BBM_CM!) with pleasantries & kudos @ City Hall, and the ones that can't be bothered to muster the magic won't stick around as CMs for long! - MinnieYooHoo  219.3 #1720 10:40PM
@Minnie :D - lsmarz  51.2 #4633 10:44PM
Hi lsmarz! sorry I didn't include you in my CM shout out, but you've retired :( hows the homework coming? :) - MinnieYooHoo  219.3 #1720 10:49PM
homework is long and tedious... and no worries on the CM thing. As previously stated, I am VERY happy moving forward and, as you have already sampled, I have some GREAT memories! Now all I have to do is stop being so pathetic and single and life will be GREAT! :P How are you?? - lsmarz  51.2 #4633 10:53PM
We visit very often an I have truly never seen this. - MinnieMuse  40.1 #5109 10:54PM
MinnieMuse-I'm so glad for you that nothing has dampened your DL day! You're very lucky :) lsmarz-easy solution, go to a MW meet up! ;) get out there and make friends...and who knows, a friend could become...well, as I've always said, it all starts with a date! had one myself tonight, it was quite nice & now he's offered to take me to DL for my birthday this weekend! (yes, I'm freaking out-never been to DL on a date before!) :) - MinnieYooHoo  219.3 #1720 10:59PM
Thanks MinnieYooHoo and congrats!! - MinnieMuse  40.1 #5109 11:01PM
@Minnie - :D that sounds like a blast! and an early happy birthday to you! hmm... I gotta find something cool for ya! As for the meetups, I am really wanting to attend one, but can be INCREDIBLY shy and would probably chicken out at the last minute. Here's to hoping that will change soon!! - lsmarz  51.2 #4633 11:03PM
aww, thanks MinnieMuse! :) lsmarz-I've not made it to a MW meet up yet, to be honest, for exactly the same reason...we should pick one and we can be each other's "exit buddy"...you know, to make sure we don't exit the meet up! ;) btw, I find it so endearing that you did the job you did @ DL and yet you are that shy...awww! :) - MinnieYooHoo  219.3 #1720 11:07PM
@MinnieYooHoo Agreed! That is a great idea and one I fully plan on holding you to. And yeah, believe it or not, that is me. I tend to think it's just one big insecurity. - lsmarz  51.2 #4633 11:11PM
sounds like a plan! you're the one with school (& I'm 'fun'employed presently), you just let me know which one will work for you :) no, I hear you, ppl think I'm strange because I can be animated and outgoing if there are 4-14 yr olds around, but when I get around adults (outside of Open House & Back to School Night) I get really insecure...I've been known to become invisible too! - MinnieYooHoo  219.3 #1720 11:15PM
I will certainly let you know. THANK YOU THANK YOU THANK YOU!!! :))))) - lsmarz  51.2 #4633 11:18PM
what are MW friends for? :) many thanks to you as well! - MinnieYooHoo  219.3 #1720 11:30PM
Wow thanks everyone for all your comments! - Mickeystalker  7.2 #13332 8:44AM
As a Disney CM for the past 6 years I understand where you guys are all coming from...but also understand that one rude customer can also ruin our day. The thing about DL that everyone loves is the amazing experience that CM create everyday. But then there are those people that are unhappy about one thing or the other and we as CM take the brunt of that guests anger. Unfortunately we hear complaints all day and that takes a lot out of ya. For me when I see a grumpy looking CM I just smile and wave and hope that they can look on the brighter side. - gabrielj  35.5 #5356 12:45PM
I think it is easy to be caught up by the entire working at DL experience... As the CM said, don't forget you are dealing with people and that is the biggest variable in the world.. How many posts have we seen about rude people or people acting insensitive to others... Granted it is their job but how many of us have tough days at work... Just because it is DL doesn't mean it is not hard at times.. - MMDiver  276.3 #1067 1:08PM
- CaptainJill  42.2 #5003 1:09PM
I agree with MMDiver. But like with any job dealing directly with people, you must have a smile on. And with Disney especially, ppl expect higher standards. It happens though..everyone has a bad day. Just don't put it on other people especially customers! - swingingwake  217.9 #1742 1:12PM
GabrielJ: you made a great point! I work with the general public as well and I get my share of rude, snobby people getting under my skin! However, we need to learn to brush that off! Just cause one idiot made us doesn't mean the next person deserves our bad attitude! I make the most of it for the next guest even though someone ticked me off earlier! - CaptainJill  42.2 #5003 1:13PM
It's hard to brush off a rude guest, especially when they do it just because they feel the need to pass on their darkness to someone else. I've tried being "Disney" at my job when I had to work the grill in front of customers, even going as far as to call children princess or prince. The kids love it and that makes me happy. But where I work (at a hospital) I get all kinds of emotions coming through the door. Someone just had a baby (JOY) someone has a loved one upstairs dying of cancer (SAD) someone just found out they have a hard to cure disease (MAD). People rarely keep these emotions bottled up and like to use employees to vent. I went out of my way to walk a block away to buy a woman a cappuccino for her dying husband because we didn't sell that item at the time. I love doing things like that. Then I get the customer who didn't like the way I made his hamburger and even though I would make it again for him he just stood there and berated me for being stupid (I put the lettuce and other toppings on top of the meat, he never mentioned wanting it all on the bottom under the meat). I kept a smile on my face until he walked away but after that I just couldn't muster anything but I half smile for the rest of the day. It's hard..... for every one bad customer it takes about 5 good ones or one REALLY gracious one to pull you out of your funk. *WHEW* sorry...long rant. - DuffysJuju  628.4 #311 1:23PM
We,as CMs, have to remember that not every guest comes in has a joyous life. Some may have had to sacrifice a loy of their money for their trip, so they want to get the most ouy of it. That's why have to help create the happiness! - BaseballMickey_CM  7353.8 #11 1:31PM
ooooooooooh good thinking BaseballMickey!!! - DuffysJuju  628.4 #311 1:33PM
@Baseball - yeah, that is the text book answer but people have feelings and hen your dealing with young people that don't have a lot of experience dealing with guests (customers) the grumpy CM syndrom comes out... And it doesn't always even have to be young people.. I saw a grumpy older individual the other day... Probably just irritated with having to work in general due to the economy.. - MMDiver  276.3 #1067 1:36PM
Bottom line: we create what ????? MAGIC!!!!!!!!!!!!! - sickboy  531.5 #379 1:36PM
CM's all together now!!!! "MAGIC"!!!! - sickboy  531.5 #379 1:38PM
Sickboy where are you a CM at!? I didn't know that! - CxD_CM  518.6 #387 1:42PM

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I love Disneyland! - Melody_CM  9865.8 #6 11:30PM
Wow I've never made a list before. Thanks - disneybob49  457.9 #454 9:59AM
Winnie shreds! - DarthFairy  333.8 #705 10:53PM
Chee-hoo @Winnie111286 look at you up at #1! Well done!πŸ‘πŸΌπŸ‘πŸΌπŸ‘πŸΌπŸ‘πŸΌ - DarthTinkerbell  683.2 #278 9:28AM

Please help me welcome FreePrints to the MouseWait family: the Official Photo App of MouseWait! FreePrints is the highest rated, most popular photo printing app in the world.

Download FreePrints for free (iOSAndroidWindows PhonePC/Mac version) and get up to 85 4x6 free photos per month--up to 1000 per year (make sure you select MouseWait from the "how did you hear about us" drop down). Their app is intuitive and simple to use, making it easy to print your favorite pics from your phone. There are NO subscriptions or commitments. All you pay is shipping (from $1.99 to $9.99). Thanks for your support!

I love this App. I've used for a while. Easy to use and conveniently shipped to home! - ElectricMayhemMom  1282.8 #132 5:30PM
welcome FREEPRINTS!  Thanks Admin for getting great stuff for us! - snowgrey  6.0 #15409 1:51PM
Just put in my first order.  - torino06  10.2 #10466 1:42PM
Just got my first order. Great photos.  - torino06  10.2 #10466 12:16PM

Here is the Overall Quality Top 10 real-time list. Follow these MouseWaiters for great content:

1. CobbPR

2. uscdisneyteacher

3. Dave

4. BaseballMickey_CM

5. Duchess_SMK

6. Plumiegirl

7. misschurro

8. Winnie111286

9. Stitch_Legacy

10. pikarich


This list needs to be updated! Just saying😬 - MadameLeota  3633.0 #38 9:51PM
FINALLY!  Thank you!  - MadameLeota  3633.0 #38 2:34PM
is this just a standing thing? Never changes? - DarthFairy  333.8 #705 8:06PM

Disneyland unFORECAST (BETA) is here! Top MouseWaiters giving you the rundown of what's happening at the Disneyland Resort. The unFORECAST now has its own page on the web www.unFORECAST.com

unFORECAST for the week of Nov 23, 2015
It's going to be packed this week! The Disneyland Resort has doubled fireworks, Fantasmic!, parades, World of Color and more. EXPECT LARGE CROWDS throughout the weekend. Here's a guide that outlines early closures for attractions affected by double fireworks/parades. Looking back at MouseWait's Historical Crowd Index (available in our MagicPlan iOS Calendar), this week last year averaged in the high 80s (approx 80% capacity). Important note when comparing last year's Crowd Index: we've seen larger crowds on average this year due to the 60th Celebration activities. To get a real-time look at crowd levels, check the MouseWait App for Crowd Index averages and wait times. Have a great week! - Admin Nov 23, 2015 6:18PM

We have always noticed that Saturdays are better than Sundays! We always come on the weekend and say we want to leave at dinner time on Sunday, but always leave by 11-12 because there are so many people. We love Saturday!! - 1Princess3Princes  587.3 #336 5:39PM
I agree. I think it has to do with most passes being blocked - PoohSizedGuy  18.6 #7410 11:53PM
Saturday's rule! One of the perks of a premium pass!  - snappy  415.4 #518 7:32AM
I love these posts!  I do have a question/request/suggestion...is there a way to only show the 3-4 most recent posts?  It's a lot to scroll through. @@Admin - TiggersAndTinks  164.8 #2472 5:08AM
I second this. The info is great to have, but it's too long.  - 1HitchhikingGhost  248.9 #1342 5:04PM
I'm glad Saturday's are good we are going tomorrow ! - vanessav87  5.4 #17068 3:45PM
6 of us going Sunday 11 6 year have use that annual pass - jmmm  0.4 #79508 12:12PM

TRIVILATOR 2.0 for iOS is here! We made it faster, easier to use, improved Random Games, fixed Push Notifications, added a Remove Ads option, new game packs, and we optmized it for the iPhone 6 and 6 Plus. Get the complete run down on our new blog here. Get the new update in the App Store, or grab it here. Did you know you can play on the web or from any device via our web version? Tell your friends about the TRIVILATOR, and submit your questions so they (and you) can be featured inside the app. You can submit your questions here. Have fun!

- valj84DisneyDeppAddict  250.1 #1325 12:58PM
Hi, @@valj84DisneyAddict Hope you are having a wonderful Easter 🐣Come play Trivilator with me! - Moog  91.0 #3688 3:00PM
Yes! A wonderful day!  Hope yours is great too!!! I will look for you on Trivilator. πŸ˜πŸ‘ - valj84DisneyDeppAddict  250.1 #1325 3:27PM
Is it a game? - palomine96  20.6 #7013 11:58PM
Yes!  It's a separate app.  Come play! - Moog  91.0 #3688 8:58AM
- djmickeymouse  10.3 #0 5:17PM
- princessvg  46.1 #4837 8:35AM

Hey I'm finally on this list πŸ˜„πŸ‘πŸŽ‰ - Sweet_Irish_Cream  4406.8 #30 10:39PM
Your always on the list!!! πŸ˜‚πŸ˜‚πŸ˜‚πŸ˜‚πŸ˜‚πŸ˜‚πŸ˜‚πŸ˜‚list of what I don't know😝😝😝😝😝😝😝😝😝😝😝. Jk - Fantasmicfan1  1449.2 #110 12:34PM
Love seeing everyone's pictures from Disneyland !! I know, we always have a good time :) - Lyssa2012  196.1 #2016 11:22PM
i am so glad i got to experience it,  but did not have to go thru it! - MsTikiMermadam  678.9 #283 5:56AM
First time making the real time list!! Cool. Thanks admin - buzzgoneyear92  210.5 #1844 12:03PM
Here! Yay! - LadyTrampTraveler8  48.3 #0 10:36AM

Subscribe to the MouseWait Email NEWSletter for Disneyland and MouseWait news, and never miss an update! 

Oh how we miss you MSEP... 😩😩😩 - DisneyBallers  32.3 #5604 10:05PM
what is MSEP? - markchop  41.7 #5029 9:35PM
Main Street Electrical Parade - sawman911  2163.6 #69 9:33AM
Nice pic!πŸ“· - Stitchcrazy62622  21.4 #6884 10:18PM
Awesome!! - stanvoodoo  26.4 #6176 7:25PM

Here are the overall MouseRank leaders for the past 6 months:

October 2015: Winnie111286 1660.63
August 2015: Melody_CM 740.2
July 2015: Winnie111286 463.58
May 2015: MelodyMouse 679.4
April 2015: Fantasmicfan1 466.89
March 2015: HARR_E 423.38

! - FrankenweenieVelinee  2795.1 #44 7:16AM
- MowgliLovesBaloo  67.2 #0 5:18PM
- boomom  342.9 #675 4:47PM
Congrats - Chumash28  1161.5 #149 2:19PM

Deadliest Cast Member Season One & Two + VOYAGEERS Multiplaner & Great Storyteller are both available to read on Kindle Unlimited! You can sign up for a free 30 day trial of Kindle Unlimited and read all four books at no charge! Go here to access the books on Amazon. Thanks for your support! 

- MommyandBash  340.0 #684 4:52PM
- MissAmericaSings  401.4 #541 7:58AM
Got them all, and extras! - jacdanfan  10972.2 #3 1:54PM
- MommyandBash  340.0 #684 9:22PM

Get 100 Credits for staying at the Hojo Anaheim! Just fill out this form and we'll get the Credits added to your account. When you stay at the Hojo, you help us continue to improve MouseWait. Call their in house reservation number and remember to mention MouseWait--you will love everything about the Hojo!

Credits have been applied to everyone's account as of today! - Admin 11:40AM
I just called them to price out our potential trip in June. Chris was so nice and the MW savings are phenomenal! Still waiting on work vacation approval to reserve the room!  - HNL2SFO  205.4 #1901 1:26PM
What percentage saving are we looking at for being MouseWaiters? Is it better than a AAA discount.  - MoChuck  147.2 #2724 3:57PM
@@@Admin I booked with get away today and am staying at the HoJo in December.  Does MW still give the 100 credits or do I have to book with the hotel directly? - dsnylvr1975  54.1 #4519 5:02PM
Good morning @@Admin I submitted a stay at Hojo for 7/2/15.Β  I haven't seen the Credits yet.Β  Would you please check the records?Β  I can resubmit the Form if you need me to.Β  As always, thanks for all your wonderful help. - Winnie111286  9250.8 #8 8:02AM

Credits Hall of Fame. This real-time list honors the top Credits purchasers by showing the total number of Credits purchased. These MouseWaiters play an integral part in helping us maintain and innovate. Thank you to everyone who buys Credits in the MW iOS app, TRIVILATOR, and Goat Effect!

1. jacdanfan

2. secretagentangel


4. leopardditz2000

5. DisneyGrandma

6. Melody_CM

7. debbiev

8. DarthFairy

9. DisLUVney

10. MeridaFan


  Well done and congratulations.  Now I know how some people have so many stickers.  Keep up the good work:-) - beentoall  295.1 #0 2:55AM
And they share - suzieq65  103.5 #3497 9:06PM
#10 needs a pic bad! - DarthFairy  333.8 #705 12:42PM
@DisLUVney, lol weren't we just talking about this haha - MinnieTinker  567.4 #349 8:58PM
I can't help myself....help me. πŸ˜‚ - DisLUVney  625.9 #313 9:23PM
Wow wow wow!!! - stanvoodoo  26.4 #6176 10:52PM

Here are the recent wait time leaders:

October: toystory3 1571.8
August: Melody_CM 726.93
July: MelodyMouse 417.38
May: MelodyMouse 640.08
April: WARLOCK 228.33
March: HARR_E 290.27
February: jacdanfan 251.32
January: ShariRenee 246.23
December: MelodyMouse 303.05
November: MelodyMouse 410.98
October: jacdanfan 189.98

 Everyone for making   - Boundin  652.2 #295 10:21PM
That's awesome but like me a lot of ppl can't enter wait times I can't ever open or connect while in the park  - mickeyat78  1924.3 #82 5:39AM
Wow. Sorry to hear that. I'm on ATT and sometimes can't connect, tho it is rare - Melody_CM  9865.8 #6 8:12PM
Does ATT have personal space for power . I know that's not the correct name. Look in settings.  - suzieq65  103.5 #3497 2:46PM
great job! It's the wait times that brought me to this app. Thank you - Kimo  203.5 #1931 8:16PM
The mysterious disappearing month of June! - Melody_CM  9865.8 #6 12:13PM
No one updated times in June - philliprocks  1296.9 #130 8:05AM
I was blocked in June. :( - Taunton  729.3 #256 1:57AM
I think the park was closed that month. Preparation for the big 60th.  - MeridaFan  4122.1 #33 9:52PM
Lol - Oinker34  1388.1 #122 7:08AM

Your Donations Help Us Make MouseWait Better!

TOP MWs of the WEEK

1.MeridaFan 402.1 #33  
2.Winnie111286 363.15 #8  
3.sjensen68 362.56 #427  
4.goofygal 312.94 #4  
5.secretagentangel 288.37 #43  
6.jacdanfan 261.76 #3  
7.misschurro 259.19 #18  
8.Coaster 245.2 #1  
9.sawman911 227.54 #69  
10.BAMBAM 165.38 #0  

MW Quality Top 100    Monthly Leaders   Top 100 MouseRank Leaders  Top 50 News  Monthly Wait Time Leaders

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