7.2 #12645 (DL Qual #5104

Mar 9, 2011 5:25 PM  Disneyland Talk Land
Have you guys ever noticed that some times when at the parks some cast members don't seem happy to b working there? Am I the only one who sees this?

Ive noticed! N it boggles my mind!! LoL I would LOVE to work there!! - MissMamyMouse  178.2 #2196 5:27PM
Everytime I go seems like there are very FEW happy CMs. I'm not saying all, but a lot of CMs I encounter are either grumpy or seem like they don't care for their job at all - RickeyCalifornia  158.1 #2505 5:28PM
I see it, but I can understand it too. - Applek_CM  246.0 #1330 5:30PM
- gratefull  32.1 #5389 5:32PM
Bit seriously can you imagine having to deal with all of those people every day. I could see it get a little grating after awhile depending on the position. Still I think a nice smile and politeness go a lOng way to making their day a little better. - gratefull  32.1 #5389 5:32PM
I heard one this weekend complaining about her shifts and asking other CMs if they wanted to trade. I can understand not wanting to work certain rides, but that should be left to break rooms and not in front of guests. For the most part I've encountered great CMs. - LilSterner  4988.3 #20 5:33PM
I actually see a lot of nice CMs. I see very few grumpy except during the parade "keep moving , keep moving..." - Boundin  610.5 #308 5:38PM
I've heard from a lot of CMs a lot of people go working there with the mindset it's gonna be magical when in reality your the one that has to make the magic as a CM. - CxD_CM  518.6 #373 5:38PM
Lately Ive run into quite a few rude CMs.....shame shame shame! - MsNick  56.1 #4333 5:40PM
I was thinking about this last night actually. There's alot of 'weekend planning' that goes on between Cms as they are loading people on the rides, when you interupt them to ask a Quick question you get the 'if looks could kill' face for interrupting their plan making... It just sucks when you get those couple Cms that don't wanna be there, and show it. - Jessss  337.0 #669 5:53PM
My friend who is a CM got passed up for a promotion to trainer because he looked "unapproachable" :/ He has a straight face but he is actually a very sweet guy. - DuffysJuju  627.8 #296 6:07PM
I feel like CMs in general have gotten more rude over the past few years. I get that the job must suck sometimes but the good customer service in Disneyland is one of the things that makes it not just another theme park - MTLott  88.8 #3645 6:12PM
I think it is important to report good and bad experiences to City Hall. If you know the CMs name and where they were they keep track of it. When we have had good experiences it has always made us feel good to tell City Hall. - TFDland  9.9 #10157 6:14PM
Since I found zappos.com I been spoiled, I expect a lot more from customer service! I must say Disneyland is probably the only place that doesn't let me down. There is actualy a joke about zappos and Disneyland... Which on is the happiest place in the world?? Lol - vivifor  20.0 #6792 6:19PM
Last visit we had in February I noticed many CM not smiling or acknowledging and saying hi. I even told my husband, that it wasn't the same. I figured there were probably new. - Ariel7texas  21.1 #6615 6:24PM
Majority of CM I see are always happy. Whether they really are or just putting up a face, I don't know. I have meet some CM who looks unhappy to be working but I figured they're humans too and maybe they're just having a bad day. - JediStitch  429.7 #467 6:38PM
I work with the public everyday and there are just some days people are mean or rude and it can really put you into a funk. Or some cms may just be miserable, or having something going on in there personal life which your not supposed to bring outside in but sometimes it*s hard to forget about life. - Sasha513  286.6 #938 6:43PM
I've actually noticed the opposite..... it seems like CMs strike up conversations with us, sometimes rather extended conversations. I guess we've been lucky on recent visits! - mistereeyore  220.8 #1655 6:47PM
When I worked at the Celebrarion Ranch I loved going in every day, but to some people, it's just a job. To me, something about walking past A GIANT CASTLE to get to work every day just put a spring in my step... - eldamien  14.1 #8179 6:47PM
I saw a cm working Splash get a little nutty...it made me sad because it snapped me out if the DL magic. - Melli_mo  448.8 #453 6:50PM
This for ALL of you whom have had a "grumpy" experience or that have encountered a CM without a smile.  from a very happy CM who loves all his guest. Don't let a few bad apples spoil the bunch. " Thank you folks for coming and have a magical day" - sickboy  531.5 #366 6:51PM
word !! - gratefull  32.1 #5389 6:54PM
I work the haunt at knotts berry farm during halloween and theres a lot of people who work at dianeyland and they said they love the atmosphere but disney is crazy atrixt and ur xonstantly being observed and its hard to get days off when u want it. Lol so maybe thats why! - IzzyScope  13.8 #8288 6:54PM
I think if you are cranky working in the happiest place on earth then you must live a very sad life haha. But everyone has their bad days. Most CMs that I have seen are very friendly though. One of the things I love about DL. - MissAriel  40.8 #4897 6:59PM
@sickboy: you are the kind of person who makes my day at Disneyland! :D and my boyfriend's too, I'm sure haha, I love happy people :) - leyla  4.3 #20662 7:26PM
I've noticed and it makes me sad because it's supposed to be the happiest place on earth. CM are supposed to be happy! I would be. - MissNicki14  8.1 #11617 7:32PM
I can understand that dealing with the public is not the easiest job in the world, but I have also noticed a general decrease in quality. I thought Disney was very specific about screening for the jobs that interact with the public and I've seen a lot of grim faces the last few years. The CM's are a huge part of creating the fun and magic so yes, I'd like to see a few more smiles on their faces! - MoonWillow  381.1 #549 7:35PM
We see examples of this every visit and it's a little disheartening. It's like "you work at literally the happiest place on earth, how about leaving the negativity at home before work. my second biggest pet peeve/side gripe is CMs breaking themeing of an area by being out of context. I always catch fully dressed HM castmembers walking through Adventureland. Drives me nuts... - JasonATF  5.9 #15062 10:11PM
I'm a nice CM. Most of the ones i have met are really nice. I love my job!!! (so far...) - BaseballMickey_CM  7045.3 #9 10:26PM
I seen one on BTMRR... She was just bored standing there controlling the ride... No smile, no excitement...nothing!!! People like that needs to be sent home especially at DL!! - CaptainJill  42.2 #4824 10:31PM
Yeah the lady that sold us ice cream today didn't smile or say "have a magical evening" or anything ): - SteamBoatLily  26.5 #5891 10:33PM
I was talking to a CM the other day while waiting for out table in NOS. I asked her how she was doing, blah blah blah, and then I asked her how she liked working at Disneyland. Of course she said she liked it, I laugh and told "Yeah, I don't know why I asked that its not like if you didn't like your job your just going to go off on how bad it sucks to some random customer lol". Just felt like commenting on the irony of asking a person how they like their job while they are doing it :-) - Sam241  475.6 #417 10:34PM
there should be a button/pin or one of those rubber bracelets that says "Have you thanked a CM today?" the magic happens both ways, remember they're at work, while we're at play...just sayin...they put up with a lot of shenanigans from us guests and most do it with a smile, pay it forward & reward the awesome CMs (like BBM_CM!) with pleasantries & kudos @ City Hall, and the ones that can't be bothered to muster the magic won't stick around as CMs for long! - MinnieYooHoo  219.3 #1673 10:40PM
@Minnie :D - lsmarz  51.2 #4479 10:44PM
Hi lsmarz! sorry I didn't include you in my CM shout out, but you've retired :( hows the homework coming? :) - MinnieYooHoo  219.3 #1673 10:49PM
homework is long and tedious... and no worries on the CM thing. As previously stated, I am VERY happy moving forward and, as you have already sampled, I have some GREAT memories! Now all I have to do is stop being so pathetic and single and life will be GREAT! :P How are you?? - lsmarz  51.2 #4479 10:53PM
We visit very often an I have truly never seen this. - MinnieMuse  40.1 #4930 10:54PM
MinnieMuse-I'm so glad for you that nothing has dampened your DL day! You're very lucky :) lsmarz-easy solution, go to a MW meet up! ;) get out there and make friends...and who knows, a friend could become...well, as I've always said, it all starts with a date! had one myself tonight, it was quite nice & now he's offered to take me to DL for my birthday this weekend! (yes, I'm freaking out-never been to DL on a date before!) :) - MinnieYooHoo  219.3 #1673 10:59PM
Thanks MinnieYooHoo and congrats!! - MinnieMuse  40.1 #4930 11:01PM
@Minnie - :D that sounds like a blast! and an early happy birthday to you! hmm... I gotta find something cool for ya! As for the meetups, I am really wanting to attend one, but can be INCREDIBLY shy and would probably chicken out at the last minute. Here's to hoping that will change soon!! - lsmarz  51.2 #4479 11:03PM
aww, thanks MinnieMuse! :) lsmarz-I've not made it to a MW meet up yet, to be honest, for exactly the same reason...we should pick one and we can be each other's "exit buddy"...you know, to make sure we don't exit the meet up! ;) btw, I find it so endearing that you did the job you did @ DL and yet you are that shy...awww! :) - MinnieYooHoo  219.3 #1673 11:07PM
@MinnieYooHoo Agreed! That is a great idea and one I fully plan on holding you to. And yeah, believe it or not, that is me. I tend to think it's just one big insecurity. - lsmarz  51.2 #4479 11:11PM
sounds like a plan! you're the one with school (& I'm 'fun'employed presently), you just let me know which one will work for you :) no, I hear you, ppl think I'm strange because I can be animated and outgoing if there are 4-14 yr olds around, but when I get around adults (outside of Open House & Back to School Night) I get really insecure...I've been known to become invisible too! - MinnieYooHoo  219.3 #1673 11:15PM
I will certainly let you know. THANK YOU THANK YOU THANK YOU!!! :))))) - lsmarz  51.2 #4479 11:18PM
what are MW friends for? :) many thanks to you as well! - MinnieYooHoo  219.3 #1673 11:30PM
Wow thanks everyone for all your comments! - Mickeystalker  7.2 #12645 8:44AM
As a Disney CM for the past 6 years I understand where you guys are all coming from...but also understand that one rude customer can also ruin our day. The thing about DL that everyone loves is the amazing experience that CM create everyday. But then there are those people that are unhappy about one thing or the other and we as CM take the brunt of that guests anger. Unfortunately we hear complaints all day and that takes a lot out of ya. For me when I see a grumpy looking CM I just smile and wave and hope that they can look on the brighter side. - gabrielj  35.5 #5171 12:45PM
I think it is easy to be caught up by the entire working at DL experience... As the CM said, don't forget you are dealing with people and that is the biggest variable in the world.. How many posts have we seen about rude people or people acting insensitive to others... Granted it is their job but how many of us have tough days at work... Just because it is DL doesn't mean it is not hard at times.. - MMDiver  276.3 #1022 1:08PM
- CaptainJill  42.2 #4824 1:09PM
I agree with MMDiver. But like with any job dealing directly with people, you must have a smile on. And with Disney especially, ppl expect higher standards. It happens though..everyone has a bad day. Just don't put it on other people especially customers! - swingingwake  217.9 #1696 1:12PM
GabrielJ: you made a great point! I work with the general public as well and I get my share of rude, snobby people getting under my skin! However, we need to learn to brush that off! Just cause one idiot made us doesn't mean the next person deserves our bad attitude! I make the most of it for the next guest even though someone ticked me off earlier! - CaptainJill  42.2 #4824 1:13PM
It's hard to brush off a rude guest, especially when they do it just because they feel the need to pass on their darkness to someone else. I've tried being "Disney" at my job when I had to work the grill in front of customers, even going as far as to call children princess or prince. The kids love it and that makes me happy. But where I work (at a hospital) I get all kinds of emotions coming through the door. Someone just had a baby (JOY) someone has a loved one upstairs dying of cancer (SAD) someone just found out they have a hard to cure disease (MAD). People rarely keep these emotions bottled up and like to use employees to vent. I went out of my way to walk a block away to buy a woman a cappuccino for her dying husband because we didn't sell that item at the time. I love doing things like that. Then I get the customer who didn't like the way I made his hamburger and even though I would make it again for him he just stood there and berated me for being stupid (I put the lettuce and other toppings on top of the meat, he never mentioned wanting it all on the bottom under the meat). I kept a smile on my face until he walked away but after that I just couldn't muster anything but I half smile for the rest of the day. It's hard..... for every one bad customer it takes about 5 good ones or one REALLY gracious one to pull you out of your funk. *WHEW* sorry...long rant. - DuffysJuju  627.8 #296 1:23PM
We,as CMs, have to remember that not every guest comes in has a joyous life. Some may have had to sacrifice a loy of their money for their trip, so they want to get the most ouy of it. That's why have to help create the happiness! - BaseballMickey_CM  7045.3 #9 1:31PM
ooooooooooh good thinking BaseballMickey!!! - DuffysJuju  627.8 #296 1:33PM
@Baseball - yeah, that is the text book answer but people have feelings and hen your dealing with young people that don't have a lot of experience dealing with guests (customers) the grumpy CM syndrom comes out... And it doesn't always even have to be young people.. I saw a grumpy older individual the other day... Probably just irritated with having to work in general due to the economy.. - MMDiver  276.3 #1022 1:36PM
Bottom line: we create what ????? MAGIC!!!!!!!!!!!!! - sickboy  531.5 #366 1:36PM
CM's all together now!!!! "MAGIC"!!!! - sickboy  531.5 #366 1:38PM
Sickboy where are you a CM at!? I didn't know that! - CxD_CM  518.6 #373 1:42PM

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Thank you for reading! - Admin  6:26PM
cant wait to read it - ebugsmama  17.8 #7230 10:32PM
Yours is much nicer than Mickeys - leopardditz2000  690.1 #259 7:34PM
After the video my 3 & 1/2 year old says, "that's cool!" It was. Very cool - MommyandBash  106.1 #3393 3:44PM

DISCOUNTED DISNEYLAND TICKETS THROUGH MOUSEWAIT! You get 2% off select tickets if you purchase on this page and use the code MOUSEWAIT at checkout. A percentage of your total purchase comes back to MouseWait, which helps cover our monthly maintenance and development expenses! You will also get 100 Credits if you email us your receipt along with your username! 

Can you get a discount on annual passes too? - DeeDeeMouse  246.1 #1328 9:59PM
It says discount not available ... Maybe I'm doing it wrong? - gedi0614  19.9 #6808 12:13AM

La Brea Bakery is the Official Restaurant of MouseWait! Thank you for supporting our partners. Join us Tuesdays 8pm at La Brea for Sticker Night. La Brea offers MouseWaiters a 15% discount during official MouseWait Meetups (Sticker Nights every Tuesday night, and other meetups that we announce in the Lounge).

Yay! Thanks for joining this awesome community! - simba77  317.1 #757 10:04PM
- luxkitty  2639.4 #44 3:11PM
- 1Princess3Princes  425.2 #475 6:37PM
Can't make it but wanted to use my sticker! - Poisen_Ivy  275.7 #1030 12:09AM

Here are the top 10 News Contributors:

1. BaseballMickey_CM
7045.31

2. Stitch_Legacy
5137.84

3. RickChavez
3516.78

4. ScooterMike
1962.99

5. SPandEvLover
3672.21

6. caramiapoohAKAface
3832.54

7. IDVandalSkipperCM
2358.77

8. Dave
12817.3

9. Duchess_SMK
6040.98

10. Sweet_Irish_Cream
4398.62



SEE TOP 50 NEWS CONTRIBUTORS


Use this link (save it as a bookmark to make it easy) before you add things to your Amazon and MouseWait will receive 5% of your purchase! Thank you for your support!

Purchased the Voyageers book through this link so MW benefits twice  - UTDISNEYFAMILY  1623.1 #96 4:48PM
Spent $490 on it the other day - CVDisneyland  387.2 #541 12:40PM
Thank you! - Admin  5:04PM
@otilegna - pikarich  4108.7 #27 9:34AM
I buy pretty much everything on Amazon. Nice to know MW can get a little piece of that! - MellyMelBB  65.0 #4115 12:06AM

DISNEYLAND PARK:

Innoventions closed March 31-September 30


DISNEY CALIFORNIA ADVENTURE:

Luigi's Flying Tires closed through Dec 1
 

Were visiting during the diamond celebration.  I'm so excited because all of our favorite rides will be open! - Dsc1983  16.2 #7580 10:53PM
Awesome! Can't wait! - PrincessDaisy  307.7 #812 8:33AM
No!! Peter Pan is one of my favorites... I was hoping to ride it next weekπŸ˜₯😒 - girl97217  116.0 #3215 7:20PM
It really surprises me that they didn't have Peter Pan finished by the time the Diamond Celebration started. I'm going next week and will be sad to miss it.  - RetroMinnie  54.8 #4367 10:06PM
They definitely tried!! - NeddaSzy  41.5 #4863 6:57PM
I think it was delayed, originally supposed to be open earlier. - Sarafina  490.3 #401 12:13PM

Disneyland unFORECAST (BETA) is here! Top MouseWaiters giving you the rundown of what's happening at the Disneyland Resort. The unFORECAST now has its own page on the web www.unFORECAST.com

unFORECAST for the week of June 29, 2015

Last year, Independence Week was unusually slow. July 4 was one of the slowest days of the year, if you can believe that! Looking back at MouseWait's Historical Crowd Index (available in our new MagicPlan iOS Calendar), this week averaged in the 60s, which is not very crowded at all. It is supposed to cool down a little later in the week, which could bring large crowds this weekend. To get a real-time look at how crowded the Parks are, check the MouseWait app for real-time Crowd Index averages and wait times.  - Admin Jun 29, 2015 12:52PM



We have always noticed that Saturdays are better than Sundays! We always come on the weekend and say we want to leave at dinner time on Sunday, but always leave by 11-12 because there are so many people. We love Saturday!! - 1Princess3Princes  425.2 #475 5:39PM
I agree. I think it has to do with most passes being blocked - PoohSizedGuy  18.6 #7066 11:53PM
I love these posts!  I do have a question/request/suggestion...is there a way to only show the 3-4 most recent posts?  It's a lot to scroll through. @@Admin - TiggersAndTinks  130.6 #2942 5:08AM
I second this. The info is great to have, but it's too long.  - 1HitchhikingGhost  237.2 #1438 5:04PM
I hope to be down at the end of August or first part of September. Which would you choose? - DeneciePie  327.9 #705 10:48PM
Sounds like you'll be there for Disneyland half marathon weekend  - MarshaMouse  4390.2 #25 7:41PM
thanx for the opportunity - MommyandBash  106.1 #3393 6:18PM

Here are the recent wait time leaders:

May: MelodyMouse 640.08
April: WARLOCK 228.33
March: HARR_E 290.27
February: jacdanfan 251.32
January: ShariRenee 246.23
December: MelodyMouse 303.05
November: MelodyMouse 410.98
October: jacdanfan 189.98

 Everyone for making   - Boundin  610.5 #308 10:21PM
I get great joy out of helping to fulfill the original intent of this app! (Can ya tell?) - MelodyMouse  5505.7 #16 11:00AM


 
MONTHLY OVERALL REAL-TIME LEADERBOARD

1. Winnie111286
89.11

2. jacdanfan
62.62

3. goofygal
52.28

4. JPatDL
38.97

5. DisneyDrea
28.03

6. mikelandreth
27.63

7. bonedaddy909
22.83

8. CobbPR
22.25

9. Coaster
21.85

10. SorcererD91
19.52



SEE TOP 100 LEADERS


Here are the upcoming MouseWait Events. You can post your event on mobile here, and on the web here. Thanks!

1. Lake Tahoe Summer Meetup
Aug 01, 2015 09:30am


I'm gonna have a crowding meetup Presidents' Day weekend! Post to come!  - TinkerSchelle  1678.5 #91 5:42PM
I'll crowd with you  - LaPearleNoir  1569.7 #97 2:27PM
I ❀️ crowding meetups - bonedaddy909  1327.3 #113 12:29PM
Would love to come! - susanann  8.9 #10805 6:15PM
What day works best for you guys bonedaddy909 and susanann and LaPearleNoir? - TinkerSchelle  1678.5 #91 1:21PM
Any day Friday theough Monday works for me! - susanann  8.9 #10805 2:12PM
Friday thru Sunday for UsπŸ˜ƒ.....Wait a minute😳what the heck is a crowding meetup and what would we be crowding into??πŸ˜‚πŸ˜‚πŸ˜‚ - bonedaddy909  1327.3 #113 7:09PM
We have our weekly MW sticker meetup at La Brea bakery at 4 pm in Downtown Disney! Lots of fun for newcomers and all and a great way to meet new people! Then we go to the MW spot we've held in DL to watch PTN and fireworks! Everyone is welcome! - secretagentangel  1698.6 #88 6:10PM
On Tuesday nights, duh!!!πŸ˜‚πŸ˜‚πŸ˜© - secretagentangel  1698.6 #88 10:47PM
Thank You - suzieq65  39.4 #4945 6:20PM
I heard there's a cool Winchester Mystery House meetup 😬 - adventurerEnDisneylandia {AED}  966.3 #175 7:17PM
Any MW Tinkerbell half marathon weekend runners interested in a photo op meet-up/s before one or all 3 of the races??Β  - Romec123aKaSmartyPants  697.4 #253 2:11PM
When is this race? - secretagentangel  1698.6 #88 6:15PM
The 5K is May 8th, 10K May 9th, and the Half is May 10th. - CoachDisney  79.0 #3816 2:43PM
I will for the 5k, will be there Thursday afternoon till Friday noon. - Sleepingbeautysmom  305.0 #823 8:17AM

Here are the overall MouseRank leaders for the past 6 months:

May 2015: MelodyMouse 679.4
April 2015: Fantasmicfan1 466.89
March 2015: HARR_E 423.38
February 2015: Winnie111286 364.36
January 2015: ShariRenee 408.65
December 2014: MelodyMouse 365.77
 

! - FrankenweenieVelinee  2191.7 #61 7:16AM
- MowgliLovesBaloo  58.3 #0 5:18PM
- CoachSteve  120.1 #3125 9:21PM
Congrats! - irmouse  243.0 #1373 11:28PM

TRIVILATOR 2.0 for iOS is here! We made it faster, easier to use, improved Random Games, fixed Push Notifications, added a Remove Ads option, new game packs, and we optmized it for the iPhone 6 and 6 Plus. Get the complete run down on our new blog here. Get the new update in the App Store, or grab it here. Did you know you can play on the web or from any device via our web version? Tell your friends about the TRIVILATOR, and submit your questions so they (and you) can be featured inside the app. You can submit your questions here. Have fun!

- valj84DisneyAddict  170.9 #2313 12:58PM
Hi, @@valj84DisneyAddict Hope you are having a wonderful Easter 🐣Come play Trivilator with me! - Moog  43.4 #4773 3:00PM
Yes! A wonderful day!  Hope yours is great too!!! I will look for you on Trivilator. πŸ˜πŸ‘ - valj84DisneyAddict  170.9 #2313 3:27PM
Is it a game? - palomine96  18.8 #7012 11:58PM
Yes!  It's a separate app.  Come play! - Moog  43.4 #4773 8:58AM
Look for me cinderella85rivas - cinderella85rivas  194.8 #1986 1:04PM
I downloaded the app but it too won't add my name so if I play as guest it doesn't give credit to my mouse wait account :(Help!  - DisneyDrea  60.8 #4218 9:08PM

Easily manage the social side of MouseWait for Disneyland and Disney World with our new mousetopia app for iOS. Post to the DL or WDW side, use your Stickers, and utilize our new MouseWait Messenger. Optimized for iOS 8 and the iPhone 6! See what's new here


MouseWait COUNTDOWN for iOS is here! Countdown the days to your next Disneyland or Disney World trip with our images OR your pics! Your Countdown also displays on Apple Watch and is beautiful on iPhone 6 screens. Secure the discounted launch price for a limited time.

I have the countdown and I love it! - tree320  0.6 #0 9:26AM

Your Donations Help Us Make MouseWait Better!

TOP MWs of the WEEK

1.MelodyMouse 262.71 #16  
2.Winnie111286 128.52 #28  
3.MarshaMouse 98.55 #25  
4.MadameLeota 76.82 #41  
5.KennyV 67.36 #245  
6.jacdanfan 63.52 #5  
7.goofygal 52.39 #6  
8.Coaster 51.73 #1  
9.SorcererD91 47.94 #87  
10.Alicewhoareyou 41.5 #79  

MW Quality Top 100    Monthly Leaders   Top 100 MouseRank Leaders  Top 50 News  Monthly Wait Time Leaders


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