Does anyone know how soon after you purchase your brick you get the certificate in the mail? We ordered ours a few weeks ago at city hall and haven't received our certificate with the location.
We got ours in five days even though their system was down when I ordered it over the phone Monday of last week. - disney42dude(CM)
521.7 #222 4:03PM
Got mine in 5 days too - goofball
450.1 #273 4:10PM
They told us 7-10 business days, it was 8 days - MrBlue
232.3 #1207 4:13PM
Very strange... We ordered ours a few weeks ago so we should have received it. Is there a number I can call to check status? - BlancaNieves
80.2 #3269 4:19PM
My bank account hasn't been charged yet and I ordered last Friday. Should I call and check on it? - ladylikesdisney
921.5 #95 4:24PM
Thank you sickboy I will call tomorrow. - BlancaNieves
80.2 #3269 4:36PM
I just checked my account and same thing! - pintsize
287.8 #683 4:37PM
They charged my account but I still haven't received the certificate. What exactly comes in the mail? Is it a big envelope? Just wondering what I'm looking out for. - BlancaNieves
80.2 #3269 7:33PM
A big hard yellowish envelope. Inside is a letter, map for brick location, and a pic of what the brick looks like. - Nicole
380.2 #355 7:37PM
Thanks Nicole...I'll have to call tomorrow. - BlancaNieves
80.2 #3269 8:36PM
Hello, I ordered ours last week by fax. Knowing Monday was the last day I sent an email and quickly received a response with confirmation in c19. Try DL.Bricks@disney.com it worked for me!! - Chadco
299.0 #614 8:40PM
Ordered at last hour on Monday and was told 2-3 weeks to get package. But already looked up location. Wish I was in MW corner, but just missed it. - Ht
614.0 #177 8:46PM
I ordered by fax last week as well. I sent an e-mail yesterday but haven't received a response yet. I've been checking the mail every day ,impatient I know, but it's a surprise for my Mother and I want the confirmation package to show her... - MizGMarie
285.0 #700 9:09PM
If there is issue with the wording you will get a call and it could possibly delay - Smart.tea
205.4 #1546 9:14PM
@MizGMarie - what email did you email to? - BlancaNieves
80.2 #3269 9:17PM
Mine arrived in a week - JediStitch
429.7 #290 11:20PM